Commercial Collections Specialist (Contract-to-Hire)
Location: North of Downtown Indianapolis, IN
Schedule: Hybrid (3 days in office, 2 days remote after training)
Employment Type: Contract-to-Hire
Our client, a growing service-based organization located just north of downtown Indianapolis, is seeking a Commercial Collections Specialist to join their team on a contract-to-hire basis. This position is ideal for a professional who enjoys building relationships with customers while maintaining a strong focus on collections, account resolution, and cash flow management.
The role will be fully in-office during the initial 3–4 week training period and will transition to a hybrid schedule of 3 days in the office and 2 days remote once training is successfully completed.
Key Responsibilities
- Manage a portfolio of commercial accounts and ensure timely collection of outstanding balances
- Contact customers via phone and email to resolve past-due invoices and payment discrepancies
- Research, identify, and resolve billing issues that may impact payment timelines
- Monitor accounts receivable aging reports and prioritize collection efforts
- Maintain detailed collection notes and customer communication records
- Collaborate with internal departments including billing, customer service, and operations to resolve account issues
- Negotiate payment arrangements when appropriate and follow up to ensure commitments are met
- Reconcile customer accounts and investigate unapplied payments or deductions
- Assist with month-end reporting and collections-related projects as needed
What You'll Gain
- Opportunity to join a stable and growing Indianapolis-area organization
- Hybrid work schedule after training
- Collaborative team environment
- Potential for permanent employment based on performance and business need
If you're a motivated collections professional looking for your next opportunity, we'd love to hear from you. Apply today to learn more.
Qualifications
- 2+ years of commercial collections, accounts receivable, or business-to-business collections experience
- Strong communication and customer relationship management skills
- Ability to effectively handle difficult conversations while maintaining professionalism
- Experience reviewing aging reports and managing high-volume account portfolios
- Proficiency with Microsoft Excel and ERP/accounting systems
- Strong attention to detail and problem-solving abilities
- Ability to work independently and prioritize competing deadlines
Preferred Qualifications
- Experience in a service-based industry
- Background in accounts receivable, cash applications, or credit and collections
- Experience working with large customer accounts and resolving payment disputes