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Command Center Jobs (NOW HIRING)

SP+

Command Center Specialist

Detroit, MI

$18/hr

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction * Advanced ...

U.S. Coast Guard

Command Center Watchstander

Alameda, CA · On-site +1

$93.36K - $121.37K/yr

Coast Guard, D11 COMMAND CENTER -DRMC in ALAMEDA, California. Learn more about this agency Duties Help You will serve as a Command Center Watchstander and be responsible to oversee and monitor the ...

SP+

Command Center Specialist

Romulus, MI

$17/hr

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction * Advanced ...

U.S. Coast Guard

Command Center Watchstander

Alameda, CA · On-site +1

$93.36K - $121.37K/yr

Coast Guard, D11 COMMAND CENTER -DRMC in ALAMEDA, California. Learn more about this agency Duties Help You will serve as a Command Center Watchstander and be responsible to oversee and monitor the ...

SP+

Command Center Specialist

Detroit, MI

$18/hr

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction * Advanced ...

SP+

Command Center Specialist

Romulus, MI

$17/hr

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction * Advanced ...

Berkley

Command Center Manager

Wilmington, DE

What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be ...

Berkley

Command Center Manager

Wilmington, DE · On-site

Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data ...

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How much do command center jobs pay per hour?

As of May 30, 2026, the average hourly pay for command center in the United States is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and experience in monitoring and incident response, often supported by a degree in information technology, security, or a related field. Familiarity with network monitoring tools, incident management systems, and sometimes certifications like CompTIA Security+ or ITIL are commonly required. Effective communication, problem-solving abilities, and the capacity to work calmly under pressure are standout soft skills for this role. These skills and qualities are essential to ensure rapid decision-making, incident resolution, and the continuous operation of critical systems.

What are the main challenges faced by professionals working in a Command Center and how can they be managed?

Professionals in a Command Center often face challenges such as rapidly responding to emergencies, managing high volumes of information, and coordinating with multiple departments under pressure. To manage these challenges effectively, strong communication skills, the ability to prioritize tasks, and familiarity with relevant technology platforms are essential. Many organizations provide ongoing training and support to help Command Center staff stay updated and resilient, ensuring smooth operations and quick decision-making during critical situations.

What is a Command Center and what do people working there do?

A Command Center is a centralized location where teams monitor, manage, and coordinate critical operations, often using real-time data and communication tools. Employees in a command center oversee the status of systems, respond to incidents or emergencies, and ensure business continuity. They may work in industries like IT, security, transportation, or emergency services, depending on the organization's needs. The primary goal is to maintain smooth operations, quickly address issues, and support decision-making during critical events.

What is the difference between Command Center vs Network Operations Center (NOC)?

AspectCommand CenterNetwork Operations Center (NOC)
Primary FocusMonitoring and managing overall operations, incident response, and strategic coordinationMonitoring, maintaining, and troubleshooting network infrastructure and connectivity
Work EnvironmentControl rooms, command hubs, often in various industries like security, transportation, or emergency servicesData centers, network operation rooms, primarily in IT and telecommunications sectors
Required CredentialsVaries by industry; often includes certifications like CISSP, security clearances, or emergency management trainingNetworking certifications such as CCNA, Network+, and relevant IT credentials

While both roles involve monitoring and incident management, a Command Center oversees broader operational activities and strategic decisions, whereas a Network Operations Center focuses specifically on network infrastructure and connectivity issues. Understanding these differences helps in choosing the right career path or job search focus within operational roles.

More about Command Center jobs
What cities are hiring for Command Center jobs? Cities with the most Command Center job openings:
What are the most commonly searched types of Command Center jobs? The most popular types of Command Center jobs are:
What states have the most Command Center jobs? States with the most job openings for Command Center jobs include:
What job categories do people searching Command Center jobs look for? The top searched job categories for Command Center jobs are:
Command Center jobs near you
Infographic showing various Command Center job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, 66% Full Time, and 17% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,269 per year, or $24.6 per hour.
Command Center Specialist

Command Center Specialist

SP Plus Corporation

Detroit, MI • On-site

Full-time

Posted 16 days ago

SP Plus rating

6.0

Company rating: 6.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

8th of 12 rated car parking

Job description

Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
  • Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries
  • Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
  • Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts
  • Assists supervisors with special projects and performs miscellaneous assigned duties
  • Manages multiple duties at a time
  • Delivers exceptional client service via telephone
  • Conducts detailed research and address customer inquiries
  • Provides quality service by comprehending procedures and continued product knowledge
  • Enters data and customer service work on a daily routine basis
  • Prepares activity reports to track performance across our customer base
  • Tracks issues, and ensure timely delivery of solutions from support teams
  • Assists with financial and management accounts through processing and payment of invoices
  • Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
  • Completes other duties as assigned

Qualifications
  • At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
  • Advanced multi-tasking, problem solving and organizational skills
  • Ability to work in a fast-paced work environment
  • Ability to accomplish tasks in the timeliest and efficient manner
  • Positive attitude with productive, professional and courteous manner
  • Superior telephone etiquette
  • Strong written and verbal communication and interpersonal skills
  • Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
  • High School Diploma or equivalent

Preferred Qualifications
  • Flexible availability
  • Ability to train and mentor
  • Ability to perform specialized administrative duties required to support multiple locations
  • Prior call center and accounts payable/receivable experience

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.
Location
US-MI-DETROIT

What SP Plus employees say

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Hours and flexibility

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About SP Plus

Sourced by ZipRecruiter

SP Plus is a prominent player in the property management services industry, primarily specialized in professional parking, ground transportation, facility maintenance, event logistics, and security services. Based in Chicago, Illinois, SP Plus was founded over a century ago and has since grown into a nationwide company offering diversified services. Built on a pioneering spirit, SP Plus boasts a culture of innovation, progress, and integrity, aiming to deliver value-added services that surpass client expectations.

Industry

Facilities support services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1929

Social media

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