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Command Center Jobs in Virginia (NOW HIRING)

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Command Center Associate

Alexandria, VA · On-site

$17/hr

Base Pay This role has a minimum base pay from $17.00 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for greeting customers and managing the ...

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$14

$24

$47

How much do command center jobs pay per hour?

As of May 31, 2026, the average hourly pay for command center in Virginia is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and experience in monitoring and incident response, often supported by a degree in information technology, security, or a related field. Familiarity with network monitoring tools, incident management systems, and sometimes certifications like CompTIA Security+ or ITIL are commonly required. Effective communication, problem-solving abilities, and the capacity to work calmly under pressure are standout soft skills for this role. These skills and qualities are essential to ensure rapid decision-making, incident resolution, and the continuous operation of critical systems.

What are the main challenges faced by professionals working in a Command Center and how can they be managed?

Professionals in a Command Center often face challenges such as rapidly responding to emergencies, managing high volumes of information, and coordinating with multiple departments under pressure. To manage these challenges effectively, strong communication skills, the ability to prioritize tasks, and familiarity with relevant technology platforms are essential. Many organizations provide ongoing training and support to help Command Center staff stay updated and resilient, ensuring smooth operations and quick decision-making during critical situations.

What is a Command Center and what do people working there do?

A Command Center is a centralized location where teams monitor, manage, and coordinate critical operations, often using real-time data and communication tools. Employees in a command center oversee the status of systems, respond to incidents or emergencies, and ensure business continuity. They may work in industries like IT, security, transportation, or emergency services, depending on the organization's needs. The primary goal is to maintain smooth operations, quickly address issues, and support decision-making during critical events.

What is the difference between Command Center vs Network Operations Center (NOC)?

AspectCommand CenterNetwork Operations Center (NOC)
Primary FocusMonitoring and managing overall operations, incident response, and strategic coordinationMonitoring, maintaining, and troubleshooting network infrastructure and connectivity
Work EnvironmentControl rooms, command hubs, often in various industries like security, transportation, or emergency servicesData centers, network operation rooms, primarily in IT and telecommunications sectors
Required CredentialsVaries by industry; often includes certifications like CISSP, security clearances, or emergency management trainingNetworking certifications such as CCNA, Network+, and relevant IT credentials

While both roles involve monitoring and incident management, a Command Center oversees broader operational activities and strategic decisions, whereas a Network Operations Center focuses specifically on network infrastructure and connectivity issues. Understanding these differences helps in choosing the right career path or job search focus within operational roles.

What are popular job titles related to Command Center jobs in Virginia? For Command Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Command Center jobs in Virginia look for? The top searched job categories for Command Center jobs in Virginia are:
Command Center jobs near you
Infographic showing various Command Center job openings in Virginia as of May 2026, with employment types broken down into 7% As Needed, 73% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,829 per year, or $24.4 per hour.
Manager, Dedicated Operations Center/Command Center

Manager, Dedicated Operations Center/Command Center

Global Guardian

Mclean, VA • On-site

$110K - $120K/yr

Full-time

Posted 18 days ago

Job description

Company Overview

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization. 


Position Summary and Objective 
Global Guardian is seeking a dedicated and detail-oriented Manager, Dedicated Operations Center for a Client in McLean, VA. This role will be responsible for overseeing the day-to-day operations of the Command Center/GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with a deep understanding of industry best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The GSOC Manager will lead a team of analysts and supervisors to maintain the highest standards of preparedness, response, and recovery capabilities across all regions. This position will act as a trusted and respected member of the GSOC during crisis scenarios.
The Manager of the Command Center/Global Security Operations Center (GSOC) serves as the operational lead for the fully managed 24 x 7 x 365 Command Center supporting Success Academy (SA). The role functions as the primary client facing authority responsible for incident intake, triage, escalation, monitoring, and resolution across designated SA locations.
Essential Functions and Responsibilities 
  • Primary point of contact and direction for all Global Guardian operations personnel and is responsible for overseeing the Command Center. 
  • Oversee the core operational and intelligence functions of the Command Center, including but not limited to (Operations) the intake, triage and response for incident calls according to established SOPs, monitoring of responses through resolution, etc.; (Intelligence) the collection, quality control, training, and delivery of Command Center intelligence products.
  • Manage and provide quality control over the production of the Daily Briefs.
  • Serve as the subject matter expert (SME) and reference point for Command Center analysts.
  • Manage all staff in accordance with established Global Guardian and Success Academy policies and guidelines.
  • Direct activities to ensure that the Command Center provides support for the threat rating database, threat alert system, and business intelligence services in addition to any client proprietary systems, security databases, and other intelligence monitoring systems.
  • Liaise and manage relationships with all relevant SA internal and external stakeholders.
  • Administer and control the schedule of the Command Center staff, including other administrative and resource management responsibilities delegated by the Deputy Director.

Competencies and Attributes 
  • Alignment with Success Academy’s principles of corporate culture and goals (see Appendix).
  • Excellent verbal and written communication; foreign language skills a plus. 
  • Strong relationship management skills.
  • Experience managing complex projects. 
  • Ability to manage geographically dispersed teams and de-escalate situations effectively. 
  • Ability to maintain composure in dealing with authorities, executives, clients, staff, and others under pressure. 
  • Ability to manage multiple tasks concurrently. 
 
Qualifications and Education 
  • Five to seven years of global security, surveillance, and counter-surveillance operations experience, or a related field. 
  • Senior-level experience working in a GSOC.
  • Experienced in use of OSINT intelligence and investigative tools.
  • Bachelor’s degree required; Graduate degree preferred.
  • Crisis management experience preferred.
  • Demonstrated personal and physical security management experience.
  • Analytical and data manipulation experience, using data quickly to make decisions.  
 
Position Type and Schedule  
  • This is full-time, in-person located in McLean, VA. 
  • Salaried, exempt professional. 
  • 24/7 availability to the client while on a task. 
  • May require domestic travel. 
 
Work Environment and Physical Demands 
Reasonable accommodation requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the demands of the job include:  
  • Exposure to stressful situations, such as challenging individuals or high-alert security issues.  
  • Rapid and effective decision-making during crises. 
  • Exposure to sensitive and confidential information.  
  • Regular computer usage.
  • Close and distance vision and ability to adjust focus.  
  • Frequent sitting and standing.
  • 24/7 availability to the client while on a task. 
Global Guardian Values
  • We are hyper-responsive
  • We find a way to “yes”
  • We do what we say
  • We work as a team

Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact HRrecruiting@globalguardian.com. 
Appendix: Success Academy
Success Academy is a high-performing network of public charter schools in New York City, known for rigorous academics, structured classrooms, and a mission to empower children from all backgrounds to succeed. One of the most important elements of a successful work experience with Success Academy is alignment with its culture. 
At Success Academy, every employee strives to show ETHOS: excellence, team, humor, ownership, scholars (putting kids first). These five principles drive everything we do as an organization and fuel our success. It is who we are as an enterprise. And who we are is what we do.
Alignment with the culture and values of Success Academy is a key characteristic of a successful candidate. These will be discussed with candidates during the interview process.

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