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Command Center Jobs in Massachusetts (NOW HIRING)

Symbotic

Command Center Operator

Wilmington, MA · On-site

As a member of the Remote Operations Center (ROC) , you'll provide remote support to field operations and systems across various locations. However, please note that the work itself is performed 100 ...

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

As a member of the Remote Operations Center (ROC) , you'll provide remote support to field operations and systems across various locations. However, please note that the work itself is performed 100 ...

Floor & Decor Holdings

Command Center Associate

Waltham, MA · On-site

$16.85 - $25.17/hr

Job Title Pay Range: $16.85 - $25.17 Purpose This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available. Major ...

Floor & Decor

Command Center Associate

Waltham, MA

$16.85 - $25.17/hr

Pay Range $16.85 - $25.17 PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available. MAJOR ...

Floor & Décor

Command Center Associate

Waltham, MA

$16.85 - $25.17/hr

Pay Range $16.85 - $25.17 PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available. MAJOR ...

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Dover, MA · On-site

$23.69/hr

Command Center Supervisor Location: Framingham, MA Schedule: Monday - Friday, 8:00 AM - 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security ...

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Milford, MA · On-site

$23.69/hr

Command Center Supervisor Location: Framingham, MA Schedule: Monday - Friday, 8:00 AM - 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security ...

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All JobsCommand Center JobsCommand Center Jobs in Massachusetts

Command Center information

See Massachusetts salary details

$15

$26

$51

How much do command center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for command center in Massachusetts is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.89 per hour, depending on experience, location, and employer.

What is a command center and what do people working there do?

A Command Center is a centralized location where teams monitor, manage, and coordinate critical operations, often using real-time data and communication tools. Employees in a command center oversee the status of systems, respond to incidents or emergencies, and ensure business continuity. They may work in industries like IT, security, transportation, or emergency services, depending on the organization's needs. The primary goal is to maintain smooth operations, quickly address issues, and support decision-making during critical events.

What are the key skills and qualifications needed to thrive as a command center operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and experience in monitoring and incident response, often supported by a degree in information technology, security, or a related field. Familiarity with network monitoring tools, incident management systems, and sometimes certifications like CompTIA Security+ or ITIL are commonly required. Effective communication, problem-solving abilities, and the capacity to work calmly under pressure are standout soft skills for this role. These skills and qualities are essential to ensure rapid decision-making, incident resolution, and the continuous operation of critical systems.

What are the main challenges faced by professionals working in a command center and how can they be managed?

Professionals in a Command Center often face challenges such as rapidly responding to emergencies, managing high volumes of information, and coordinating with multiple departments under pressure. To manage these challenges effectively, strong communication skills, the ability to prioritize tasks, and familiarity with relevant technology platforms are essential. Many organizations provide ongoing training and support to help Command Center staff stay updated and resilient, ensuring smooth operations and quick decision-making during critical situations.

What is the difference between Command Center vs Network Operations Center (NOC)?

AspectCommand CenterNetwork Operations Center (NOC)
Primary FocusMonitoring and managing overall operations, incident response, and strategic coordinationMonitoring, maintaining, and troubleshooting network infrastructure and connectivity
Work EnvironmentControl rooms, command hubs, often in various industries like security, transportation, or emergency servicesData centers, network operation rooms, primarily in IT and telecommunications sectors
Required CredentialsVaries by industry; often includes certifications like CISSP, security clearances, or emergency management trainingNetworking certifications such as CCNA, Network+, and relevant IT credentials

While both roles involve monitoring and incident management, a Command Center oversees broader operational activities and strategic decisions, whereas a Network Operations Center focuses specifically on network infrastructure and connectivity issues. Understanding these differences helps in choosing the right career path or job search focus within operational roles.

What are popular job titles related to Command Center jobs in Massachusetts?

For Command Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Command Center jobs in Massachusetts look for?

The top searched job categories for Command Center jobs in Massachusetts are:

Command Center jobs near you
Infographic showing various Command Center job openings in Massachusetts as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,992 per year, or $26.9 per hour.

Command Center Operator

Securitas Services

Billerica, MA • On-site

$24.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 998 frontline employees who took The Breakroom Quiz

64th of 117 rated security

Job description

Command Center Operator 

Location: Billerica, MA

Shift(s): *Multiple shifts available, please discuss with recruiter at time of interview

Pay Rate: $24.10/hour 

The Incident Command Center (ICC) Operator serves as the central point of coordination for all security and emergency operations within the facility. This position is responsible for monitoring security technology, receiving and triaging incidents, dispatching security personnel, coordinating emergency response efforts, documenting incidents, and maintaining situational awareness across the property. The ICC Operator plays a critical role in ensuring the safety and security of guests, tenants, employees, and visitors through timely communication and effective incident management. Command Center experience is required for this position.

Essential Responsibilities:

  • Monitor CCTV cameras, access control systems, intrusion alarms, fire alarm systems, panic alarms, and other electronic security systems.
  • Receive, assess, prioritize, and coordinate responses to security incidents, emergencies, and service requests.
  • Dispatch security officers and emergency personnel using established communication protocols.
  • Maintain continuous radio, telephone, and electronic communication with on-site security personnel and facility management.
  • Initiate emergency response procedures for fire alarms, medical emergencies, severe weather, active threats, hazardous conditions, and other critical incidents.
  • Notify emergency responders, local law enforcement, fire departments, EMS, property management, and other stakeholders during emergency situations.
  • Accurately document incidents, alarms, and operational activities using computerized reporting systems.
  • Prepare clear, concise, and detailed incident reports and activity logs.
  • Review and retrieve CCTV footage to support investigations and incident documentation.
  • Escalate incidents according to established policies and incident response procedures.
  • Monitor building systems and report equipment malfunctions, security vulnerabilities, or life safety concerns.
  • Maintain situational awareness of all ongoing incidents and provide updates to leadership as necessary.

Qualifications:

  • High school diploma or GED required.
  • Previous experience in an Incident Command Center (ICC), Security Operations Center (SOC), dispatch center, emergency communications, law enforcement, military, or security operations preferred.
  • Experience monitoring CCTV, access control, and electronic security systems.
  • Strong computer proficiency and ability to operate multiple software applications simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to remain calm, organized, and decisive during high-pressure situations.
  • Strong analytical thinking, attention to detail, and problem-solving abilities.

Benefits:

  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) with company match
  • Employee Assistance Program (EAP)
  • Paid training and professional development
  • Uniforms provided
  • Career advancement opportunities within security operations

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

#NorthernNE


 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 

Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

What Securitas employees say

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