ZipRecruiter

Log In

1

Command Center Jobs in Massachusetts (NOW HIRING)

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Ashland, MA · On-site

$23.69/hr

Command Center Supervisor Location: Framingham, MA Schedule: Monday - Friday, 8:00 AM - 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security ...

Securitas

SOC- Full Time, Mon-Fri, 1st Shift

Sherborn, MA · On-site

$23.69/hr

Command Center Supervisor Location: Framingham, MA Schedule: Monday - Friday, 8:00 AM - 4:00 PM Pay Rate: $23.69/hour We help make your world a safer place. Securitas is a global leader in security ...

previous pagenext page

Showing results 21-40

All JobsCommand Center JobsCommand Center Jobs in Massachusetts

Command Center information

See Massachusetts salary details

$15

$26

$51

How much do command center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for command center in Massachusetts is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.89 per hour, depending on experience, location, and employer.

What is a command center and what do people working there do?

A Command Center is a centralized location where teams monitor, manage, and coordinate critical operations, often using real-time data and communication tools. Employees in a command center oversee the status of systems, respond to incidents or emergencies, and ensure business continuity. They may work in industries like IT, security, transportation, or emergency services, depending on the organization's needs. The primary goal is to maintain smooth operations, quickly address issues, and support decision-making during critical events.

What are the key skills and qualifications needed to thrive as a command center operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and experience in monitoring and incident response, often supported by a degree in information technology, security, or a related field. Familiarity with network monitoring tools, incident management systems, and sometimes certifications like CompTIA Security+ or ITIL are commonly required. Effective communication, problem-solving abilities, and the capacity to work calmly under pressure are standout soft skills for this role. These skills and qualities are essential to ensure rapid decision-making, incident resolution, and the continuous operation of critical systems.

What are the main challenges faced by professionals working in a command center and how can they be managed?

Professionals in a Command Center often face challenges such as rapidly responding to emergencies, managing high volumes of information, and coordinating with multiple departments under pressure. To manage these challenges effectively, strong communication skills, the ability to prioritize tasks, and familiarity with relevant technology platforms are essential. Many organizations provide ongoing training and support to help Command Center staff stay updated and resilient, ensuring smooth operations and quick decision-making during critical situations.

What is the difference between Command Center vs Network Operations Center (NOC)?

AspectCommand CenterNetwork Operations Center (NOC)
Primary FocusMonitoring and managing overall operations, incident response, and strategic coordinationMonitoring, maintaining, and troubleshooting network infrastructure and connectivity
Work EnvironmentControl rooms, command hubs, often in various industries like security, transportation, or emergency servicesData centers, network operation rooms, primarily in IT and telecommunications sectors
Required CredentialsVaries by industry; often includes certifications like CISSP, security clearances, or emergency management trainingNetworking certifications such as CCNA, Network+, and relevant IT credentials

While both roles involve monitoring and incident management, a Command Center oversees broader operational activities and strategic decisions, whereas a Network Operations Center focuses specifically on network infrastructure and connectivity issues. Understanding these differences helps in choosing the right career path or job search focus within operational roles.

What are popular job titles related to Command Center jobs in Massachusetts?

For Command Center jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Command Center jobs in Massachusetts look for?

The top searched job categories for Command Center jobs in Massachusetts are:

Command Center jobs near you
Infographic showing various Command Center job openings in Massachusetts as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,992 per year, or $26.9 per hour.

SOC- Full Time, Mon-Fri, 1st Shift

Securitas

Southborough, MA • On-site

$23.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 998 frontline employees who took The Breakroom Quiz

64th of 117 rated security

Job description

Command Center Supervisor

Location: Framingham, MA

Schedule: Monday – Friday, 8:00 AM – 4:00 PM

Pay Rate: $23.69/hour

We help make your world a safer place.

Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, and assets while fostering a safe and secure environment for our clients and communities.

Position Overview

We are seeking a Command Center Supervisor with a strong blend of security operations, technology, and leadership experience. This role is responsible for supervising daily Command Center operations while ensuring security systems are functioning properly, coordinating incident response, overseeing audits, and partnering with IT, Facilities, and third-party vendors to resolve technical and operational issues.

The ideal candidate has prior experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Service Desk, or technical support environment and possesses strong leadership, communication, and analytical skills. Experience with Genetec access control and video management systems is highly preferred.

Key Responsibilities
  • Command Center Operations: Supervise daily Command Center activities, ensuring continuous monitoring of security systems and operational workflows.
  • System Monitoring: Monitor access control, video surveillance, alarms, and other physical security systems to identify issues and ensure optimal performance.
  • Incident Management: Track security incidents, service requests, alarms, and technical issues from identification through resolution while maintaining accurate documentation.
  • Technical Coordination: Work closely with IT teams, Facilities, security system vendors, and system integrators to troubleshoot, escalate, and resolve operational issues.
  • Access Control: Manage access permissions, credentialing, visitor access, and system integrity while maintaining compliance with site policies.
  • Video Surveillance: Monitor CCTV systems, investigate security events, and assist with incident reviews utilizing Genetec and related security platforms.
  • Audits & Compliance: Conduct operational audits, compliance checks, system testing, and reporting to ensure adherence to company and client standards.
  • Reporting & Documentation: Prepare detailed incident reports, operational summaries, and performance metrics while maintaining accurate records.
  • Leadership: Provide guidance and support to Command Center personnel, promote accountability, and ensure consistent operational excellence.
  • Customer Service: Maintain professional communication with employees, clients, emergency responders, and internal stakeholders.
Qualifications
  • Previous experience in a Security Operations Center (SOC), Command Center, Network Operations Center (NOC), IT Help Desk, Technical Operations, or Service Desk environment
  • Strong understanding of physical security systems, including access control, CCTV, and alarm monitoring
  • Experience coordinating with IT departments, vendors, and facilities teams to resolve technical issues
  • Excellent leadership, organizational, and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to remain calm and make sound decisions in high-pressure situations
  • Intermediate computer proficiency with experience using security management software
  • Genetec experience strongly preferred
Requirements
  • Must be at least 18 years of age
  • High school diploma, GED, or equivalent
  • Reliable transportation and communication
  • Legal authorization to work in the United States
  • Ability to read, write, and speak English effectively
  • Previous supervisory or leadership experience preferred
  • Prior experience with security technology, incident management, or command center operations strongly preferred
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with employer match
  • Paid time off, paid training, and company-provided uniforms
  • Company-paid life insurance
  • Employee Assistance Program (EAP)
  • Wellness and financial support programs
  • Employee discount programs (vehicles, electronics, travel, and more)
Join Securitas and help lead critical security operations while building your career with a global leader in protective services.

Apply now at SecuritasJobs.com

Securitas is an Equal Opportunity Employer (EOE/M/F/Vets/Disabilities). All qualified applicants will receive consideration for employment without regard to legally protected status.


 

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

What Securitas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply