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Command Center Analyst Jobs (NOW HIRING)

Teleperformance

This will require constant communication with Supervisors, Operations Managers and Support Center ... Analyst experience a must * Must have solid customer service skills * Must have solid verbal and ...

Astreya

Incident Response Analyst II

San Jose, CA · On-site

IRC analysts are expected to respond to all alarms/alerts set in the data center environment ... Monitor Everbridge Visual Command Center (VCC), InternationalSOS emails, and open-source tools for ...

Astreya

Incident Response Analyst II

San Jose, CA

IRC analysts are expected to respond to all alarms/alerts set in the data center environment ... Monitor Everbridge Visual Command Center (VCC), InternationalSOS emails, and open-source tools for ...

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How much do command center analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for command center analyst in the United States is $30.29, according to ZipRecruiter salary data. Most workers in this role earn between $30.29 and $30.29 per hour, depending on experience, location, and employer.

What are Command Center Analysts?

Command Center Analysts are professionals responsible for monitoring, analyzing, and responding to incidents or issues within an organization's IT infrastructure or operations. They ensure that systems run smoothly, detect potential problems early, and coordinate quick responses to minimize downtime. Their work often involves using specialized software to track system performance, communicate with technical teams, and maintain detailed records of incidents and resolutions. Command Center Analysts play a critical role in maintaining business continuity and providing real-time support for operations.

What Does a Command Center Analyst?

A command center analyst is an individual who monitors the security systems in a command center. Your responsibilities in this career are dependent upon the type of command center in which you work. Generally speaking, your duties are to observe the operations of a specific security system, evaluate the information collected, and provide reports on any incidents that occur. As a command center analyst, you may also need to perform maintenance on security systems, debug software issues, and provide solutions to any other technical issues that may occur. Beyond that, you may need to respond to any incidents that occur on the property that you monitor.

What key skills and qualifications are needed to thrive as a Command Center Analyst, and why are they important?

To thrive as a Command Center Analyst, you need strong analytical and problem-solving skills, attention to detail, and typically a background in computer science or information technology. Familiarity with network monitoring tools, incident management systems, and platforms like Splunk or ServiceNow is commonly required, and industry certifications such as ITIL or CompTIA Network+ are advantageous. Excellent communication, teamwork, and the ability to remain calm under pressure help analysts coordinate responses and convey critical information effectively. These skills ensure rapid incident resolution, minimize downtime, and maintain the stability of organizational operations.

How does a Command Center Analyst typically collaborate with other IT teams to resolve incidents?

Command Center Analysts play a pivotal role in coordinating with various IT teams, such as network operations, infrastructure support, and application management, to quickly address and resolve incidents. They act as the first point of contact when issues arise, triaging and escalating problems as necessary. Effective communication and real-time updates are crucial, as analysts often facilitate conference bridges, document incident progress, and ensure all stakeholders are informed. This collaboration helps minimize downtime and ensures a swift return to normal operations.
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Command Center Analyst jobs near you
Infographic showing various Command Center Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,000 per year, or $30.3 per hour.
Senior Business Analyst, Command Center

Senior Business Analyst, Command Center

Hawaii Medical Service Association

Honolulu, HI • On-site

$91K - $118K/yr

Full-time

Re-posted 16 days ago

Job description

  1. Research and Data analysis
    • Provide quality, objective, and professional analysis of relevant topics
    • Gather and analyze information to identify trends, issues, innovations, and potential problems and solutions related to internal operations performance
      • Develops analysis
      • Present results with recommendations
      • Supports execution of solutions
    • Develop performance optimization strategies and tactics based on logical assumptions and facts considering resources, constraints, and HMSA values.
  2. Helps to lead and contributes to strategic design and implementation of performance improvement initiatives.
    • Works with key stakeholders to strategically design and implement health strategy initiatives with guidance from executive sponsors, subject matter experts, and other staff as needed
    • Serving as a lead subject matter expert, determines and develops business requirements
  3. Cross-Functional Integration and Communication:* Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates
    • Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information.
    • Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.
    • Responsible for representing the Command Center department to internal and external partners when appropriate.
  4. Other duties
    • On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.
    • Special Projects Managements
    • Assist with vendor management and evaluation.
    • Perform all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid
  1. Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
  2. Strong oral and written communication skills.
  3. Strong organization and time management skills.
  4. Proficiency in issues identification, data collection, analysis, and interpretation.
  5. Proficient expertise in claims processing and enrollment operations
  6. Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.

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