Command Center Analyst Jobs in Chicago, IL (NOW HIRING)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. We are currently seeking an Epic Clinical Subject Matter Expert & Project Manager to join our Healthcare Technology Consulting Services team. The Senior Associate will operate across multiple Epic engagements and will be responsible for supporting high-quality delivery across clinical implementations, optimization initiatives, stabilization efforts, and transformation programs. The Senior Associate will leverage strong Epic clinical application expertise, healthcare operational knowledge, and project management discipline to help clients improve care delivery, provider workflows, patient safety, and operational efficiency. This role requires an experienced professional who can balance hands‑on Epic consulting work with project coordination, stakeholder management, and internal practice support. The successful candidate will have demonstrated experience supporting Epic clinical projects or major workstreams, solving client challenges, organizing complex initiatives, and contributing to successful delivery outcomes. This role includes active participation in client engagements, project governance, delivery execution, and practice growth initiatives. *This role offers flexibility to be based near any major RSM office As a Healthcare Consulting Senior Associate, you will need to: Perform hands‑on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed. Support clinical workflow design, build validation, testing, go‑live readiness, post‑go‑live support, and command center operations during critical milestones. Analyze current‑state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient safety, documentation quality, throughput, and user adoption. Ensure solutions align with Epic Systems best practices, regulatory expectations, and long‑term sustainability. Support optimization of provider documentation tools, order sets, preference lists, in‑basket workflows, clinical decision support, and patient care coordination tools. Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline. Coordinate cross‑functional teams including physicians, nursing, ancillary departments, IT, training, testing, informatics, and third‑party vendors while driving accountability across stakeholders. Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning. Help maintain delivery quality, scope control, timeline adherence, and proactive issue escalation throughout engagements. Support optimization assessments across Epic clinical workflows, governance models, provider adoption, and operational performance. Identify opportunities to improve documentation quality, care coordination, patient access to care, throughput, patient satisfaction, and clinical productivity. Translate client pain points into actionable Epic enhancement strategies, future‑state workflow designs, and prioritized improvement roadmaps. Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates. Help create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets. Mentor associates and junior team members while participating in interviewing, onboarding, and coaching Epic consultants. Contribute to practice growth through strong delivery outcomes, trusted client relationships, and identification of expansion opportunities.

• Perform hands‑on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed.
• Support clinical workflow design, build validation, testing, go‑live readiness, post‑go‑live support, and command center operations during critical milestones.
• Analyze current‑state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient safety, documentation quality, throughput, and user adoption.
• Ensure solutions align with Epic Systems best practices, regulatory expectations, and long‑term sustainability.
• Support optimization of provider documentation tools, order sets, preference lists, in‑basket workflows, clinical decision support, and patient care coordination tools.
• Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline.
• Coordinate cross‑functional teams including physicians, nursing, ancillary departments, IT, training, testing, informatics, and third‑party vendors while driving accountability across stakeholders.
• Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning.
• Help maintain delivery quality, scope control, timeline adherence, and proactive issue escalation throughout engagements.
• Support optimization assessments across Epic clinical workflows, governance models, provider adoption, and operational performance.
• Identify opportunities to improve documentation quality, care coordination, patient access to care, throughput, patient satisfaction, and clinical productivity.
• Translate client pain points into actionable Epic enhancement strategies, future‑state workflow designs, and prioritized improvement roadmaps.
• Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates.
• Help create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets.
• Mentor associates and junior team members while participating in interviewing, onboarding, and coaching Epic consultants.
• Contribute to practice growth through strong delivery outcomes, trusted client relationships, and identification of expansion opportunities.

• Bachelor’s degree in a related field or equivalent professional experience.
• Active Epic certification in at least one clinical Epic application is required.
• 4+ years of hands‑on Epic clinical implementation, optimization, support, or healthcare operations experience.
• Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams.
• Strong understanding of ambulatory, inpatient, emergency, perioperative, or ancillary clinical workflows.
• Experience managing project plans, risks, timelines, and stakeholder expectations.
• Proven ability to support multiple concurrent engagements.
• Strong written and verbal communication skills.
• Strong interpersonal skills and ability to work directly with physicians, nurses, operational leaders, and client stakeholders.
• Ability to balance billable delivery responsibilities with internal leadership contributions.
• Willingness and ability to travel as needed for client engagements (25%-75%).

• Multiple certifications such as Epic Systems Ambulatory, Inpatient Clinical Documentation, Orders, ASAP, Stork, Willow, Cupid, OpTime, Anesthesia, or Healthy Planet, Radiant Former Epic Systems experience.
• Clinical background as RN, NP, PA, therapist, pharmacist, or other licensed caregiver.
• Experience serving as a project manager, PMO lead, or Epic workstream lead.
• Experience supporting go‑lives and post‑go‑live stabilization.
• Experience mentoring junior consulting staff.
• Experience contributing to proposals, RFPs, or practice development efforts.
• Experience working in a high‑growth or evolving consulting practice.

Compensation Range: $85,100 - $161,700. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.