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Data Center Analyst Jobs in Chicago, IL (NOW HIRING)

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Energy Analyst, Data Center Portfolio

Chicago, IL · On-site +1

$132K/yr

Energy Analyst, Data Center Portfolio Responsibilities: * Analyze electric tariffs and wholesale market prices to evaluate energy cost implications for new and existing data center sites * Develop ...

JLL

Data Center - Talent Network

Chicago, IL · On-site

Perform electrical studies including load flow analysis, short-circuit analysis, protection coordination, and arc flash studies for data center electrical systems Project Leadership & Commissioning:

JLL

Data Center - Talent Network

Chicago, IL

Perform electrical studies including load flow analysis, short-circuit analysis, protection coordination, and arc flash studies for data center electrical systems Project Leadership & Commissioning:

Lightning AI

Data Center Technician

Lisle, IL

What We're Looking For Lightning AI is looking for Data Center Technicians to join our team in our ... Strong analytical and communication skills: collaborate closely with our network engineers, SREs ...

Hackajob

Principal, Data Center Operator

Chicago, IL · On-site

$172K/yr

Data Center Management Independently responsibility for one or more data centers, leading ... Performance Monitoring and Analysis: Leads performance trend analyses related to capacity ...

hackajob

Principal, Data Center Operator

Chicago, IL · On-site

$172K/yr

Data Center Management Independently responsibility for one or more data centers, leading ... Performance Monitoring and Analysis: Leads performance trend analyses related to capacity ...

NTT Data, Inc.

Data Center Technician L1

Chicago, IL · On-site

Analyses systems to ensure best practices for both internal and external customers. Provides ... Understanding of the mechanical, electrical, and fire life safety systems used in a data centre ...

NTT Data, Inc.

Data Center Technician L1

Chicago, IL · On-site

Analyses systems to ensure best practices for both internal and external customers. Provides ... Understanding of the mechanical, electrical, and fire life safety systems used in a data centre ...

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All JobsData Center Analyst JobsData Center Analyst Jobs in Chicago, IL

Data Center Analyst information

See Chicago, IL salary details

$35.1K

$85.2K

$140.2K

How much do data center analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for data center analyst in Chicago, IL is $85,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a data center analyst?

Data Center Analysts are IT professionals responsible for managing, monitoring, and maintaining the operations of data centers. They ensure that servers, networks, and storage systems run efficiently, troubleshoot technical issues, and implement upgrades or security measures as needed. Their work is crucial for maintaining uptime and supporting the technology infrastructure that businesses rely on. Data Center Analysts often collaborate with other IT staff to optimize system performance and maintain data security.

What are the key skills and qualifications needed to thrive as a data center analyst?

To thrive as a Data Center Analyst, you need expertise in IT infrastructure, network management, and troubleshooting, typically supported by a degree in computer science or related field. Familiarity with data center management tools, monitoring software, and certifications like CompTIA Server+ or Cisco CCNA are commonly required. Strong analytical thinking, attention to detail, and effective communication skills help you resolve issues quickly and work well with cross-functional teams. These skills are crucial to ensure uptime, data integrity, and efficient operations within complex data center environments.

What are some common challenges faced by data center analysts, and how can they be managed effectively?

Data Center Analysts often encounter challenges such as managing unexpected hardware failures, ensuring high availability, and responding quickly to system alerts. The dynamic environment requires strong problem-solving skills and the ability to work efficiently under pressure. Effective communication with IT support teams and proactive monitoring of systems can help minimize downtime. Staying up-to-date with the latest data center technologies and best practices also enables analysts to prevent issues before they arise.

What is the difference between Data Center Analyst vs Network Operations Center (NOC) Technician?

AspectData Center AnalystNOC Technician
CertificationsCompTIA Server+, Cisco CCNA, Data Center certificationsCompTIA Network+, Cisco CCNA, NOC-specific training
Work EnvironmentData centers, server rooms, infrastructure managementNetwork operation centers, monitoring rooms
Primary ResponsibilitiesManaging data center hardware, capacity planning, troubleshooting hardware issuesMonitoring network performance, troubleshooting connectivity issues, alert management
Industry UsageIT, data management, cloud providersTelecommunications, internet service providers, large enterprise networks

While both roles involve technical skills and infrastructure management, Data Center Analysts focus on hardware, capacity, and data center operations, whereas NOC Technicians primarily monitor and troubleshoot network performance and connectivity issues. Both roles are essential in maintaining IT infrastructure but serve different operational areas within organizations.

Do data center analysts pay well?

Data center analysts typically earn competitive salaries that vary by experience, location, and certifications such as Cisco or CompTIA. Entry-level positions may start around industry average, while experienced analysts with specialized skills can earn higher wages, especially in large or high-demand facilities.

What are the most commonly searched types of Data Center Analyst jobs in Chicago, IL?

The most popular types of Data Center Analyst jobs in Chicago, IL are:

What are popular job titles related to Data Center Analyst jobs in Chicago, IL?

For Data Center Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Data Center Analyst jobs in Chicago, IL look for?

The top searched job categories for Data Center Analyst jobs in Chicago, IL are:

Data Center Analyst jobs near you
Infographic showing various Data Center Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,198 per year, or $41 per hour.

Contact Center Analyst

SEIU Healthcare IL Benefit Funds

Chicago, IL • On-site

$26 - $33.51/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

DEPARTMENT: Member Services
POSITION TYPE: Hourly, Non-Exempt
BARGAINING UNIT: OPEIU, Local 9 Bargaining Unit
SEIU Healthcare IL Benefit Funds is a dynamic benefits administration organization committed to providing the highest quality health and retirement benefits in the most financially responsible manner, while always acting in the best interest of the union members. The Fund serves over 20,000 union workers in the Nursing Home, Home Care, Childcare and Personal Assistant industries with the delivery of health and pension benefits. Our 50+ employees epitomize the Fund's core values of quality service, interdependence, effectiveness, and accountability, and forge an alliance with one another to carry out our shared mission and common agreements for those we serve.
Position Summary:
The Contact Center Analyst is responsible for analyzing contact center performance, identifying trends, monitoring key performance indicators (KPIs), and providing actionable recommendations to improve efficiency, service quality, and member satisfaction. This role serves as a liaison between operations, leadership, training, workforce management, and technology team to support continuous improvement initiatives.
The Contact Center Analyst partners closely with call center, online portal, web, and messaging service vendors under the direction of the Member Service Department leadership, and with department leadership to support reporting and analysis, responsivity to members, providers, and internal stakeholders, and continuous process improvements.
The Contact Center Analyst will be responsible for the following:
Requirements
Key Duties and Responsibilities
Reporting, Monitoring, & Analytics
  • Develop and maintain contact center reports, dashboards, and scorecards.
  • Analyze call volume, abandonment rates, service levels, average handle times (AHT), after-call work (ACW), and other metrics.
  • Monitor member satisfaction and quality assurance trends.
  • Prepare daily, weekly, monthly, quarterly, and ad hoc reports for leadership.
  • Identify trends, root causes, and opportunities for contact center improvement.
  • As a subject matter expert and point of contact, provide analytical support and serve as a data and technical resource for the Member Service Department.
  • Assist in preparing information reporting for quarterly Board of Trustee meetings.
  • Track departmental KPIs and performance goals.
  • Monitor and report on member service representative productivity and metrics adherence.
  • Coordinate with internal and external stakeholders in the planning and analysis of efforts for new system implementations, system upgrades, enhancements, and maintenance.
  • Create and execute test plans for new system implementations, system changes, and user acceptance testing.
  • Effectively communicate with internal departments, such as Contributions and Eligibility, Pension, and Claims, to understand and document departmental and interdepartmental policies, procedures, and workflows, and externally with employers, the union, plan participants and vendors.
  • Demonstrate a high degree of accountability and delivery of recommendations in relation to data maintenance and reporting.
  • Analyze call patterns and forecast future workload demands.
  • Identify operational inefficiencies and recommend solutions.
  • Partner with leadership to implement process improvements.
  • Support workflow redesign and automation initiatives.
  • Conduct root cause analysis for recurring member concerns or service issues.
  • Monitor quality assurance results and identify coaching opportunities to present to department leadership.
  • Ensure compliance with HIPAA, company policies, and regulatory requirements.
  • Serve as a subject matter expert for various contact center systems.
  • Attend and participate in organizational meetings, including All Staff meetings, department meetings, benefit improvement process meetings, training sessions, task force or committee meetings, and other meetings as deemed appropriate to share, discuss, and solution for question or error trends, as well as identify potential process improvements.
  • Create agendas using the Purpose, Outcome and Process (POP) Model and keep thorough notes for all meetings.

Desired Qualifications, Experience, and Characteristics
  • Professional Qualifications & Experience
  • A minimum of 3 years of contact center, call center, healthcare customer service, or business analytics experience
  • Bachelor's degree in business, Analytics, Healthcare Administration, Information Systems, or related field preferred
  • Experience creating and analyzing reports and performance metrics
  • Experience working with contact center technologies preferred
  • Ability to accurately translate technical tasks and requirements to be easily digestible for system end users.
  • Excellent written, verbal, and non-verbal communication skills, with the ability to collaborate effectively with peers, team leads, leadership, as well as internal and external stakeholders.
  • Must have strong organizational and time-management skills with the ability to manage competing priorities with attention to detail, productivity, and quality.

Personal Characteristics
  • A passionate commitment to the Mission, Vision, and Core Values of the SEIU Healthcare IL Benefit Funds.
  • Sense of grace and humor in the face of challenges.
  • Awareness of social movements, labor movements, and political issues that impact the organization and the work that we do.
  • Demonstrated sense of accountability with the ability to work independently, manage up, laterally, and work collaboratively with all levels and across the organization.
  • A high level of self-awareness and self-mastery when interacting with others.
  • An exceptional team spirit and positive attitude, along with a high degree of integrity and judgment to earn and keep team confidence and morale.

Technical Experience
  • Intermediate to advanced call center systems, five9 preferred.
  • Intermediate to advanced text message marketing platforms.
  • Intermediate to advanced user of benefits administration software, Basys/Bridgeway preferred.
  • Intermediate to advanced skill level using Microsoft Office Suite (Word, Excel, Outlook, Access and Power Point) including the use of Excel pivot tables and formulas.
  • Experience with reporting and dashboard tools (Smartsheet or other project management tools).
  • Experience working in a hybrid work environment, using a variety of virtual conference platforms to support and demonstrate collaboration and high productivity levels.
  • Written and verbal fluency in Spanish and/or Polish is a plus.

Privacy and Security Responsibilities
This position requires employees to manage and maintain Personal Identifiable Information (PII) and potentially Protected Health Information (PHI) for our members. You will be responsible and accountable for maintaining the confidentiality, integrity, and availability of all PII and PHI. Report any suspected identity or HIPAA violation or breach to our HIPAA Privacy and Security Officer.
Career Development & Continuing Education: Yes
Benefits
SEIU Healthcare IL Benefit Funds offers comprehensive health benefits (medical, dental, and vision coverage) for employees and eligible dependents, including no employee premium option for employees only; competitive compensation; generous holidays and PTO policies; and a defined benefit pension plan.
The SEIU Healthcare IL Benefit Funds vision is to create a more just and equitable society that fosters a lifetime of quality healthcare and financial security for all. We hope that our social justice values and the responsibility we take to operate a socially conscious organization align with your professional desire to contribute and serve with purpose.
Diversity, Equity & Inclusion creates a healthier atmosphere: SEIU Healthcare IL Benefit Funds is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary Description
$26.00 - $33.51

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