Job Summary:
CloudFit Software is seeking Cloud Command and Control Engineers to join their growing Command and Control Center team in Lynchburg, VA. The role involves incident management and alerting, engaging with customers in critical situations, and providing leadership during major incidents.
Responsibilities:
โข Monitor / backstop automation 24x7x365
โข Engage customers via phone, email and tickets
โข Provide Command and Control leadership on Major Incident Bridges
โข Interface with customer and CloudFit executive management both proactively and reactively
โข Support customers via phone, email, and tickets
Qualifications:
Required:
โข Excellent customer service skills
โข High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
โข Excitement for working in a fast paced environment
โข High degree of emotional intelligence and the ability to empathize with others
โข Ability to prioritize tasks/projects and handle critical situations efficiently
โข Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
โข Excellent communicator with great verbal, written, and interpersonal skills
โข High technical aptitude; ability to learn and adapt to new technologies and systems
โข Hunger to grow and learn more - this is an entry level role with endless potential for career development
โข Current Federal Security Clearance or ability to obtain (US Citizenship required)
Preferred:
โข Cloud and DevOps certifications
โข Proven track record of leading customers digital transformation though cloud services management
โข Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)
Company:
CloudFit Software provides enterprise digital transformation. Founded in 2018, the company is headquartered in Lynchburg, USA, with a team of 201-500 employees. The company is currently Growth Stage.