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Description

Position Purpose: To facilitate in tandem with the Condominium Homeowner Association (HOA) Board a high quality of residential life, protect and enhance property values and related economic interests of owners and ensure the common building areas and amenities are operational and physical assets are maintained to a high standard in the most efficient and effective manner.

Primary/Essential Job Duties and Responsibilities:

Ensure operation and administration of the HOA in accordance with the management agreement and the HOA's policies and procedures including responsibility for oversight of Ghertner staff as contract provides.

Serves as the primary liaison with the HOA Board of Directors, unit owners and residents as needed which includes responding to inquiries, phone calls, correspondence and meetings to inform and resolve association items.

Ensure Ghertner community management tools are being effectively utilized including such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, bid documents, procurement procedures, FY operating budget, etc.

Review monthly financial reports and ensure entire financial package is submitted to the Board of Directors as well as financial management of property along with ensuring operation expenses are within budget.

Provide and/or oversee recommendations to the Board of Directors regarding major capital expenditures as required to maintain the desired community appearance and operation as well as routine property touring for visual inspection.

Monitor vendor, association member delinquency rates and collections process.

Attend Board meetings and provide Manager's Report.

Prepare Board packages according to established time frames.

Ensure the Board of Directors is aware of legal actions involving the Association.

Maintain unit and contract files relating to the operations of the Association as well as utilizing company operating system to document workflows and responses.

Assist Board of Directors with review process.

Responsible for routine and special project vendor management including but not limited to procurement of any materials approved by board or (board authorized committee chair) involving building, grounds and environment along with communication with residents regarding the same.

On property daily overseeing and conducting weekly property tours of needed repairs and violations with an in-depth inspection of the property performed every other week. Responsible for sending documented policy violations to residents and following up.

Work at own initiative, under the general direction of the CAM and Board of Directors and keeping both informed and updated on any potentially significant issues and large projects, utilizing existing management software.

Must become an expert on association governing documents, rules and regulations, and precedents.

Coordinate Architectural Review (ARC) requests and inspect for unit resident compliance.

Act as liaison for HOA in risk management, working with insurance company(s), Board of Directors, CAM, attorney(s), members and vendors to ensure the most cost-effective protection, repair (capital and routine), maintenance, landscaping, safety/security and loss prevention.

Prepare for and attend evening meetings: Annual Meeting, and Board of Directors meetings. Take minutes.

Other duties as assigned.

Requirements

Knowledge & Skill Requirements:

A minimum of 3 to 5 years of property management experience is required.

A minimum of 2 to 3 years of supervisory experience is required.

Minimum of a High School Diploma or equivalency required. Bachelors Degree in relevant field preferred.

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

Professional communication skills both verbal and written.

Conflict resolution/negotiation skills.

Excellent customer service skills.

Must be self-motivated, proactive, detail oriented and a team player.

Time management and time critical prioritization skills are imperative for success.

Maintain a positive, cordial, professional relationship with owners, residents, real estate agents, vendors and the public.