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Collections Associate Jobs in Virginia (NOW HIRING)

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Education and Experience • Associate degree or a combination of relevant experience/training is preferred. • Prior experience in collections, credit review, and/or payment application is strongly ...

W3Global Inc.

Associate Attorney

Vienna, VA · On-site

$120K - $150K/yr

An established firm is seeking an Associate Attorney with 2-4 years of collections experience to support a Community Association/HOA practice. Candidates must be licensed to practice in Maryland.

LAW FIRM

Litigation Associate Attorney

Reston, VA · On-site

$130K - $160K/yr

In this role, you will represent community associations and HOAs, managing a high-volume collections and covenant enforcement caseload. We take pride in actively investing in our associates ...

LAW FIRM

Litigation Associate Attorney

Reston, VA · On-site

$130K - $160K/yr

In this role, you will represent community associations and HOAs, managing a high-volume collections and covenant enforcement caseload. We take pride in actively investing in our associates ...

LAW FIRM

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Associate Attorney - Community Associations Law

Mclean, VA · On-site

$115K - $139K/yr

Rees Broome, PC, a Top 20 law firm in Virginia, is recruiting for an associate with 2-4 years of general collections experience to assist our community association and HOA clients in our Community ...

Carmax

Engineer II, Software

Richmond, VA · On-site

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

LAW FIRM

Be Seen First

Associate Attorney - Community Associations Law

Mclean, VA · On-site

$115K - $139K/yr

Rees Broome, PC, a Top 20 law firm in Virginia, is recruiting for an associate with 2-4 years of general collections experience to assist our community association and HOA clients in our Community ...

CarMax, Inc.

Engineer II, Software

Richmond, VA · On-site

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

Carmax

Engineer II, Software

Richmond, VA · On-site

$88K - $133K/yr

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

GovernmentJobs.com

Library Associate I

Norfolk, VA · On-site

$47K/yr

Library Associate I The City of Norfolk's Department of Libraries is currently seeking a Library ... Maintains the adult book collections and adult spaces at the library branch. The Norfolk Public ...

City of Norfolk, VA

Library Associate I

Norfolk, VA · On-site

$47K - $79K/yr

Maintains the adult book collections and adult spaces at the library branch. The Norfolk Public ... Associate's Degree * Bachelor's Degree * Master's Degree or higher 06 How many years of experience ...

PeopleShare

Production Associate

Ashland, VA

$21.45/hr

Production Associate Details: * Location: Ashland, VA * Schedule: Monday-Friday | 2:30PM - 11PM ... Our openings include receptionist, data entry, customer service, collections, office managers, call ...

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Showing results 21-40

All JobsCollections Associate JobsCollections Associate Jobs in Virginia

Collections Associate information

See Virginia salary details

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How much do collections associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collections associate in Virginia is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.88 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Virginia? The most popular types of Collections jobs in Virginia are:
What job categories do people searching Collections Associate jobs in Virginia look for? The top searched job categories for Collections Associate jobs in Virginia are:
What cities in Virginia are hiring for Collections Associate jobs? Cities in Virginia with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,582 per year, or $20.5 per hour.

Collection Specialist

Tidewater Fleet Supply

Norfolk, VA • On-site

$16 - $21.50/hr

Full-time

Re-posted 25 days ago

Job description

Job Type
Full-time
Description
Collection Specialist
The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.
Responsibilities
• Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.
• Prepare and distribute customer statements and dunning notices.
• Actively monitor aging reports and identify delinquent accounts for follow-up.
• Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
• Negotiate payment plans and settlements following company policies.
• Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
• Establish and maintain relationships and billings with pre-negotiated city contracts.
• Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.
• Assist with cross-training on responsibilities.
• Performs other related duties as assigned.
Requirements
Skills, Knowledge, and Abilities
• Experience in B2C and B2B customer collections, receivables management, and payment application.
• Computer skills required.
• Proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills
• Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.
Education and Experience
• Associate degree or a combination of relevant experience/training is preferred.
• Prior experience in collections, credit review, and/or payment application is strongly preferred.
• In-depth knowledge and experience with relevant collections process and procedures
Physical Demands and Working Conditions
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Regular use of computer involving repetitive keystroke motion.
• Sedentary work involves sitting most of the time.
• Works in a normal office setting with little to no exposure to adverse environmental conditions.

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