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Collections Assistant Jobs in Michigan (NOW HIRING)

Group Five Management

Assistant Property Manager

Warren, MI · On-site

$17.50 - $23.75/hr

... collections, resident services, maintenance, revenue enhancement, and capital improvements ... The Assistant Property Manager is responsible for all operational aspects of the community and for ...

University of Michigan

Reference Assistant

Ann Arbor, MI · On-site

$42K - $44K/yr

... Assistant to join our Reference Team. This position will report to the Archivist for Reference ... With over 11,000 research collections, including the papers of Michigan governors, records of ...

Daikinapplied

Accounting Assistant

Rochester, MI

$18 - $23.50/hr

The Service Accounts Receivable & Collections and Payables Specialist, while providing excellent customer service will be responsible for the billing, collection, and application of cash related to ...

Daikin Applied

Accounting Assistant

Rochester, MI · On-site

$18 - $23.50/hr

The Service Accounts Receivable & Collections and Payables Specialist, while providing excellent customer service will be responsible for the billing, collection, and application of cash related to ...

Rent-A-Center

Assistant Manager - Credit

Grand Haven, MI · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Ionia, MI · On-site

$17 - $20/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

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Collections Assistant information

See Michigan salary details

$8

$17

$26

How much do collections assistant jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for collections assistant in Michigan is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Collections Assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What are the key skills and qualifications needed to thrive as a Collections Assistant, and why are they important?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

What are Collections Assistants?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.
What are the most commonly searched types of Collections jobs in Michigan? The most popular types of Collections jobs in Michigan are:
What are popular job titles related to Collections Assistant jobs in Michigan? For Collections Assistant jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collections Assistant jobs in Michigan look for? The top searched job categories for Collections Assistant jobs in Michigan are:
What cities in Michigan are hiring for Collections Assistant jobs? Cities in Michigan with the most Collections Assistant job openings:
Collections Assistant jobs near you
Entry Level Mortgage Collections

Entry Level Mortgage Collections

United Wholesale Mortgage

Pontiac, MI • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

90th of 138 rated financial services

Job description

The Customer Advocate serves as the first line of defense for all past-due loans, supporting customers from the moment a loan becomes delinquent until the loan is brought current or transitioned to Loss Mitigation, Bankruptcy or Foreclosure
This role focuses on advocacy, engagement, resolution, and retention while ensuring compliance with all regulatory and investor requirements. Customer Advocates work with loans at any stage of delinquency, proactively engaging customers to understand their situation, provide solutions, and help bring accounts current whenever possible. The goal is to prevent escalation through timely, empathetic, and effective intervention.
This role requires 100% onsite attendance in our Pontiac office. The shifts are 10am-7pm or 11am-8pm Monday-Friday.
WHAT YOU WILL BE DOING
  • Serve as the primary point of contact for customers with past-due loans at any delinquency stage.
  • Initiate outbound calls and manage inbound inquiries to resolve delinquent loan accounts.
  • Identify the root cause of delinquency through active listening and financial discovery.
  • Educate customers on loan status, payment expectations, and consequences of continued delinquency.
  • Assist customers in bringing accounts current using approved options, including:
    • Reinstatements
    • Promise to Pay (PTP) arrangements
    • Repayment Plans
    • Forbearance options
  • Monitor and follow up on active payment arrangements to ensure adherence and success.
  • Determine when a loan should be escalated and transitioned to Loss Mitigation (LM) based on customer hardship, delinquency progression, or policy requirements.
  • Act as an advocate for the customer while balancing risk, compliance, and investor guidelines.
  • Maintain accurate, detailed, and timely documentation of all borrower interactions in the loan servicing system.
  • Ensure full compliance with all applicable regulations and policies, including FDCPA, RESPA, CFPB, and state-level guidelines.
  • Meet or exceed performance metrics related to resolution rates, call quality, compliance, and customer experience.

WHAT WE NEED FROM YOU
Must-Have Qualifications
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Preferred: 1+ years of experience in mortgage servicing, collections, loss mitigation, or customer advocacy.
  • Working knowledge of delinquency cycles, mortgage loan terms, and default resolution strategies.
  • Strong understanding of customer hardship conversations and financial counseling techniques.
  • Excellent verbal and written communication skills.
  • Proven ability to de-escalate difficult conversations with empathy and professionalism.
  • High attention to detail with strong documentation and system navigation skills.
  • Preferred: Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing platforms (e.g., MSP).

Nice-to-Have Qualifications
  • Knowledge of Bankruptcy and Foreclosure referral processes.
  • Bilingual capabilities (Spanish/English strongly preferred).

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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