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Collections Assistant Jobs in Detroit, MI (NOW HIRING)

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Collections Assistant information

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$9

$19

$29

How much do collections assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for collections assistant in Detroit, MI is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges faced by a collections assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What are the key skills and qualifications needed to thrive as a collections assistant?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

What is a collections assistant?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.
What are the most commonly searched types of Collections jobs in Detroit, MI? The most popular types of Collections jobs in Detroit, MI are:
What are popular job titles related to Collections Assistant jobs in Detroit, MI? For Collections Assistant jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Collections Assistant jobs in Detroit, MI look for? The top searched job categories for Collections Assistant jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Collections Assistant jobs? Cities near Detroit, MI with the most Collections Assistant job openings:
Collections Assistant jobs near you
Infographic showing various Collections Assistant job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,254 per year, or $19.8 per hour.

Assistant Vice President (AVP) - Loss Mitigation and Collections

AD Mortgage

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

About this opportunity

The Assistant Vice President (AVP), Loss Mitigation and Collections is responsible for the strategic leadership, operational management, and regulatory oversight of the Company's Collections and Loss Mitigation departments. The AVP oversees delinquency management, borrower outreach, collections, hardship assistance, loan workouts, foreclosure prevention, and default servicing while ensuring compliance with federal and state regulations, investor requirements, and company policies. The role develops strategies that maximize portfolio performance, reduce credit losses, improve borrower outcomes, and enhance the customer experience.

Executive Leadership

· Provide strategic direction for Collections and Loss Mitigation.

· Develop departmental goals and KPIs.

· Lead managers over Collections, Loss Mitigation, Underwriting, Quality Assurance, and Escalations.

· Develop staffing, budgets, succession planning, and employee development.

· Report departmental performance to Executive Leadership.

Collections Management

· Oversee early- and late-stage collections, borrower outreach, promise-to-pay programs, payment arrangements, skip tracing, call center performance, and digital communications.

· Ensure compliance with CFPB Mortgage Servicing Rules, FDCPA, UDAAP, SCRA, bankruptcy restrictions, state laws, and investor requirements.

Loss Mitigation Operations

· Oversee repayment plans, forbearance, loan modifications, FHA-HAMP, VA, USDA, Fannie Mae and Freddie Mac workout programs, short sales, deeds-in-lieu, foreclosure referrals, appeals, and borrower escalations.

Portfolio Performance Management

· Improve delinquency roll rates, cure rates, collections effectiveness, foreclosure avoidance, modification success, and loss severity.

Regulatory Compliance

· Maintain compliance with CFPB, RESPA, TILA, FDCPA, ECOA, Fair Housing Act, UDAAP, SCRA, Bankruptcy Code, investor guidelines, and state servicing regulations.

Investor & Agency Oversight

· Ensure servicing compliance with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, USDA, private investors, and portfolio servicing requirements.

Operational Excellence

· Lead Quality Assurance, Quality Control, process improvement, automation, workforce planning, vendor oversight, and business continuity initiatives.

Risk Management

· Monitor portfolio trends, operational risk, foreclosure pipelines, audit findings, and corrective action plans.

Reporting & Analytics

· Develop executive dashboards for collections, delinquency, modifications, foreclosure, investor scorecards, compliance metrics, and operational productivity.

Vendor Oversight

· Manage vendors supporting collections, foreclosure, bankruptcy, property preservation, payment processing, and servicing technologies.

Location and Schedule

  • This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

  • Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.

Skills & Qualifications

Education

  • Bachelor's degree in business administration, Finance, Accounting, Economics, Risk Management, or related field (master's degree preferred).

Experience

  • Minimum 5 years of mortgage servicing experience.

  • Minimum 3 years of progressive leadership experience in Loss Mitigation, Collections, or Default Servicing.

  • Extensive knowledge of:

    • FHA Loss Mitigation

    • VA Servicing

    • USDA Servicing

    • Fannie Mae Servicing

    • Freddie Mac Servicing

    • Ginnie Mae Programs

    • Private Investor Programs

  • Experience managing large operational teams.

  • Experience interacting with regulators, auditors, investors, and executive leadership.

Knowledge, Skills, and Abilities

Technical Knowledge

  • Mortgage servicing operations

  • Default servicing processes

  • Investor guidelines

  • Mortgage servicing systems

  • Regulatory compliance requirements

  • Foreclosure prevention programs

  • Portfolio analytics and reporting

Leadership Skills

  • Strategic planning

  • Team development

  • Change management

  • Executive communication

  • Project management

  • Decision making

Analytical Skills

  • Data analysis

  • Trend identification

  • Operational forecasting

  • Risk assessment

  • KPI development and monitoring

Communication Skills

  • Executive presentations

  • Regulatory responses

  • Investor communications

  • Employee coaching and development

What We Offer | Career and Culture

  • Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

  • Growth Path: Defined paid training and clear pathways for career development.

  • Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

    Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

    Our Recruitment team will reach out to you shortly!

Connect with us: Explore our social media to get a sense of our corporate culture.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.