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How much do collections assistant manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collections assistant manager in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities are hiring for Collections Assistant Manager jobs?

Cities with the most Collections Assistant Manager job openings:

What states have the most Collections Assistant Manager jobs?

States with the most job openings for Collections Assistant Manager jobs include:

What are popular job titles related to Collections Assistant Manager jobs?

For Collections Assistant Manager jobs, the most frequently searched job titles are:

Collections Assistant Manager jobs near you

ASSISTANT MANAGER COLLECTIONS

Cleveland, TX • On-site

BUDDY'S HOME FURNISHINGS AZ, TX
See more jobs at BUDDY'S HOME FURNISHINGS AZ, TXexternal

$13 - $16/hr

Other

Re-posted 6 days ago

Job description

Position Description: IT'S TIME TO MAKE YOUR MARK IN AN EXCITING NEW CAREER!
We're looking for dedicated people with a "CAN-DO" attitude. Buddy's Home Furnishings was founded in 1961 and is a Lease Ownership Company that provides quality brand name products such as consumer electronics, appliances, computers, furniture, and accessories to customers to help enhance their quality of life. Buddy's engages in the lease of household durable goods to consumers on a lease-to-own basis. It operates through 300 stores across the country.
The Assistant Manager Collections performs a wide variety of job functions at the direction of the Store Manager, assisting and coordinating store activities to ensure safe, professional, and profitable operations. The Assistant Manager Collections is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.
Principal Responsibilities
Acquire and Maintain Customers
Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
Assist in managing store personnel; may direct activities of one or more employees.
Compliance with all applicable federal, state, and local statutes
Decipher, prepare, and review store reports.
Document all customer commitments.
Ensure company standards for renewals, delinquencies and store collections are satisfied.
Fill out paperwork for submission to corporate support.
Follow monthly marketing plans and maintain internal quality control standards.
Manage customer accounts.
Managing inventory and cash assets
Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy.
All other duties deemed necessary for effective store management.
Essential Requirements
Effective organizational skills.
Established collection skills.
Good communication skills
Handle multiple priorities simultaneously.
Learn and become proficient in POS system.
Maintain professional appearance.
Must be able to read, write and communicate effectively in person and over the phone with employees and customers.
Negotiate and resolve conflict.
Plan, organize, delegate, coordinate and follow up various tasks and assignments.
Recognize and solve problems.
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements.
Regular and consistent attendance, including nights and weekends as business dictate.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds.
Stooping, bending, pulling, climbing, reaching, and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics.
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions.

$13.00 - $16.00 Hourly