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Collections Assistant Manager Jobs in Tennessee (NOW HIRING)

JOB SUMMARY The Collections Assistant is a professional position reporting to the Collections Manager (or possibly Associate Collections Manager) and responsible for the inventory, inventory control ...

Assistant Manager - Credit

Cleveland, TN · On-site

$17.50 - $18/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Non-Exempt Reports to: Collection Manager/Store Manager Job overview: Looking for motivated ... Help build, sustain, maintain donation box sites and routes for donation collections * Assist in ...

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Assistant Manager - Credit

Cleveland, TN · On-site

$17.50 - $18/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Manage a high volume of inbound and outbound calls while delivering responsive service and clear ... * Assist with reporting and account documentation needs tied to title records and other required ...

Local Route Driver

Smyrna, TN · On-site

$23 - $25/hr

Help build, sustain, maintain donation box sites and routes for donation collections * Assist in the future development of routes, donation box and trailer site placements * Maintain clean and ...

Local Route Driver

Nashville, TN · On-site

$17.75 - $23.25/hr

Help build, sustain, maintain donation box sites and routes for donation collections * Assist in the future development of routes, donation box and trailer site placements * Maintain clean and ...

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Collections Assistant Manager information

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities in Tennessee are hiring for Collections Assistant Manager jobs?

Cities in Tennessee with the most Collections Assistant Manager job openings:

Collections Assistant - Flex

On-site

Biltmore Company
Hospitality Services • 1 - 5K employees

Part-time

Posted 6 days ago


Biltmore Estate rating

7.0

Company rating: 7.0 out of 10

Biltmore Estate

Based on 13 frontline employees who took The Breakroom Quiz

5.6

Company rating compared to similar companies: 5.6 out of 10

Hospitality employers average

Based on 104,446 frontline employees who took The Breakroom Quiz

The best things about working at Biltmore Estate

  • 89%

    89% say they enjoy their job

    say they enjoy their job

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 67%

    67% say they have respectful managers

    say they have respectful managers

Featured by Biltmore Estate, based on 13 Breakroom Quiz responses from their frontline employees


Job description

Job Description

JOB SUMMARY

The Collections Assistant is a professional position reporting to the Collections Manager (or possibly Associate Collections Manager) and responsible for the inventory, inventory control documentation, and tracking of objects in Biltmore's collections, including tracking object movement, and the documentation and tracking of damage or potential damage to the historic collections and structures. Other duties include assisting with cataloging, object documentation, media events, and exhibition related duties. In addition, the Collections Assistant will provide general assistance and support for leadership, the department, and company as required.

ESSENTIAL JOB DUTIES

1. Follow established guidelines to maintain inventory control documentation pertaining to Biltmore's collections.
2. Assist with data entry related to collections.
3. Assist with creating logistical plans and organizing collection object movement.
4. Serve as point of contact for damage or potential damage to the historic collections and structures and maintain records for all collection and architectural incident reports.
5. Assist with cataloging, object documentation, media events, and exhibitions.
6. Follow policies, procedures and best practices that are in keeping with acceptable museum standards and ethics as recommended by Association of Registrars and Collections Specialists (ARCS) and American Alliance of Museums (AAM).

Independent Decision Making:

1. The Collections Assistant will assist with organizing and implementing object movements. A large portion of their work will be focused on moving collections into a new storage facility.
2. The Collections Assistant will be responsible for communicating with key Biltmore staff regarding reported damage or potential damage to collection objects and structures.
3. This position manages their work priorities based on project work, urgency, and work quantity. It is expected that work flow needs will change frequently, so time management and adaptability are vital to successful completion of the position. This position will receive guidance on priorities from direct supervising Collections Manager, but management of individual tasks is expected to be conducted independently.

QUALIFICATIONS

1. Bachelor's degree in relevant field (e.g. museum studies, art history, history, library studies) required.

2. Minimum of one (1) year experience in related field. Equivalent combination of education/experience will be considered.

3. Familiarity with concepts, principles, and methodologies associated with the collections management of historic materials and objects, and skilled in applying concepts, principles, and methodologies is preferred.

4. Very strong attention to detail and accuracy of data entry are required.
5. Excellent interpersonal and communication skills are required; able to convey information clearly and concisely in both written and spoken form.
6. Strong organizational, time management, and planning skills required; detail-oriented.
7. Strong computer skills, including proficiency in Microsoft Office software, required; knowledge of collections management software strongly preferred; basic photography skills required.
8. Ability to prioritize work, meet deadlines, and adapt as needed. Proactive, exercises good judgment.
9. Ability to work professionally and effectively as part of a diverse team at all levels is required.

PHYSICAL REQUIREMENTS

1. Attention to detail and demonstrated ability to complete work accurately and efficiently.
2. Efficiency and ability to meet deadlines in a fast-paced work environment.
3. Ability to work in both an office setting and in the field, standing/walking, and/or sitting for extended periods of time as needed is required.
4. Ability to climb ladders and scaffolding is required.
5. May be exposed to fumes, dust, dirt, pollen, chemicals, and/or other particulates; position requires the ability to wear personal protection equipment, including goggles, gloves, masks, and a respirator as necessary.
6. The incumbent will need to travel between locations on the estate and will be required to have or be able to obtain a valid North Carolina driver's license.


Working at Biltmore Estate

Perks for frontline workers

From Biltmore Estate, via Breakroom

  • 40% discounts at estate food and beverage and retail locations

  • Year-round access to the estate gardens and grounds

  • Access to the Clinic on Biltmore Estate at no cost

  • Access to Employee Assistance Network, Biltmore Cares Chaplains program, and Eblen Charities

  • Company training and development programs

  • Paid sick/emergency leave (flexible & full-time employees)

  • Paid holidays (flexible & full-time employees)

  • Eligibility to participate in company profit-sharing program (based on seniority; for flexible and full-time employee)

  • Eligibility to contribute to 401(k) retirement savings plan with a company match (flexible and full-time employee)

  • Paid vacation (full-time employees)

About Biltmore Estate, in their own words

From Biltmore Estate

Completed in 1895, Biltmore was created as a grand estate for George and Edith Vanderbilt, their family, and friends. America’s Largest Home® was intended to be an escape, offering the pleasures of country life where every wish was anticipated and fulfilled.

That is the legacy that inspires our 2,000 employees: providing world-class service and gracious hospitality to every guest while preserving and protecting a beloved American icon.

Company values

From Biltmore Estate

Biltmore welcomes, respects, supports, and values diverse guests and employees, not only because it is the right thing to do, but also because it is essential for the preservation of this special place for generations to come. Through what we call a REACH mindset (Recognition, Empathy, Accountability, Curiosity, and Humility), we build relationships to create inclusive communities, develop and empower diverse leadership, and invest in team and community development.

Our company culture is guided by a legacy of serving our guests and each other with the gracious hospitality for which George Vanderbilt was known. Biltmore is still family-owned and remains passionate about fostering a welcoming and inclusive oasis from everyday life for our guests and each other.

Diversity and inclusion statement

From Biltmore Estate

By building equitable and inclusive practices, Biltmore attracts and empowers a workforce as diverse as the 1.7 million+ annual guests that we serve. Our efforts are aimed at empowering our current 2,000+ employees while concurrently creating the workforce of the future.

We’re fortifying these efforts through the establishment of clear and ambitious goals, along with developing strategies and pipelines to enhance diverse representation at Biltmore.


What Biltmore Estate employees say

Pay

Benefits

Hours and flexibility

Workplace

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