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Collections Assistant Manager Jobs in Dunlap, TN

Rent-A-Center

Assistant Manager - Credit

Cleveland, TN · On-site

$17.50 - $18/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

Respond to customer requests within 24 hours of receipt. * Assist Credit & Collections Manager as needed. Knowledge, Skills, and Abilities * Strong attention to detail. * Goal oriented. * Ability to ...

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Collections Assistant Manager information

See Dunlap, TN salary details

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How much do collections assistant manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collections assistant manager in Dunlap, TN is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $19.47 per hour, depending on experience, location, and employer.

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities near Dunlap, TN are hiring for Collections Assistant Manager jobs?

Cities near Dunlap, TN with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

Assistant Manager - Credit

Cleveland, TN • On-site

Rent-A-Center
See more jobs at Rent-A-Centerexternal

$17.50 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Credit Assistant Manager

Ready to do your best work?

Interested in a minimum starting hourly rate of $17.50 per hour - $18.00 per hour?

Why should I apply in just a few clicks?

- Paid Time Off and Sundays Off -- We are Closed!

- Full-Time Employment and a Consistent Schedule

- Weekly Pay (companywide)

- Award Winning Culture with the Opportunity to Advance

- Great Benefits

- Medical

- Dental

- Vision

- Life Insurance

- Supplemental Life Insurance

- Spouse/Dependent Life Insurance

- Short Term Disability

- Long Term Disability

- Flexible Spending Accounts

- 401(k) Savings Plan w/company match

- Paid Time Off

- Legal Insurance

- Identity Theft Protection Plan

- Health Savings Accounts

- Hospital Indemnity

- Critical Illness

- Accident Insurance

- Limited Purpose Plan

What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

A day in the life of a Credit Assistant Manager:

- Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis

- Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes

- Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures

- Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind

What are the minimum requirements?

- 1-3 years of retail/customer service, sales, or collections experience

- High school diploma or equivalent

- Must be at least 18 years of age

- Valid state driver's license and good driving record -- You WILL be driving the company vehicles

- Ability to lift and move product such as furniture, electronics, and appliances

- Great communication and customer service skills

What are some additional helpful traits?

- Seeking more than just a job, but a CAREER

- A desire to improve our customer's lives

- A hunger to learn the business

- Grit and determination

This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

Full job description provided in Onboarding

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