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Collections Assistant Manager Jobs in Texas (NOW HIRING)

Rent-A-Center

Collections Assistant Manager

Seguin, TX · On-site

$17/hr

You will train and develop your teammates in your department; you will oversee managing inventory and you will be expected to provide great customer service. * We're seeking driven, retail sales ...

Texas Instruments

Collections Assistant

Dallas, TX

Job Description As a Collections Assistant, you'll be the go-to person managing our customer ... receivables. Here's what a typical day looks like: * You'll own a portfolio of worldwide customer ...

Texas Instruments

Collections Assistant

Dallas, TX · On-site

Job Description As a Collections Assistant, you'll be the go-to person managing our customer ... receivables. Here's what a typical day looks like: * You'll own a portfolio of worldwide customer ...

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Collections Assistant Manager information

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities in Texas are hiring for Collections Assistant Manager jobs?

Cities in Texas with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

Collections Assistant Manager

Seguin, TX • On-site

Rent-A-Center
See more jobs at Rent-A-Centerexternal

$17/hr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Oversee managing inventory and manage accounts to support business growth.

  • Train and develop teammates within the department to ensure excellent customer service.

  • Provide great customer service in a retail environment.

Job description

We are Hiring Immediately! It’s Your Career. Own it!

At TLH Enterprises, Inc, DBA Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately

  • talented team members that provide great customer service and have excellent sales skills in a retail type environment.
  • talented future store managers that want to move up with the company and that will provide excellent customer service. You will train and develop your teammates in your department; you will oversee managing inventory and you will be expected to provide great customer service.
  • We're seeking driven, retail sales minded individuals capable of managing people, inventory and accounts in order to grow our business.

Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN?

Why should you work at TLH Enterprises, Inc. DBA Rent-A-Center?

  • Move your career to the center of an industry-leading company.
  • We make a point to promote from within. Endless growth potential?
  • The chance to work with top brands and top talent? Yes, you can do all that & more!

Do you have what it takes?

  • Must be at leas19 years of age
  • High school diploma or GED
  • Valid state driver’s license and good driving record
  • Must be able to lift and carry loads up to 100 pounds.

We care for our employees. 

  • How would you like to have Sundays off? Yes, every Sunday.
  • We offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off.
  • But you’ll find the real benefits to joining us comes from within. You can work your way to the future you want. We’ll help you own it!

Job Type:

• Full-time

Experience:

• Customer Service: 1 year (Preferred)

Education:

• High school or equivalent (Required)

License:

• Driver's License (Required), driving the company vehicle required

Rent-A-Center is a rent-to-own industry leader with a mission to improve the quality of life for our customers. We understand that making decisions about big items like furniture, appliances, and electronics is a big deal, which is why we offer the Rent-A-Center Worry-Free Guarantee: We give you the name-brand items you want, like Ashley Furniture, Whirlpool appliances and Samsung electronics, at a payment you can afford with the option to own it when you're ready. Plus, we offer 6 months same as cash, an early purchase discount, competitor price match and free same-day delivery.