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Collection Jobs in Rochester, NY (NOW HIRING)

RDSolutions

Field Collection Specialist - 58178

Newark, NY · On-site

$16 - $18/hr

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Victor, NY · On-site

$14.50 - $16.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

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All JobsCollection JobsCollection Jobs in Rochester, NY

Collection information

See Rochester, NY salary details

$9

$19

$29

How much do collection jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for collection in Rochester, NY is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Collection jobs in Rochester, NY? For Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Rochester, NY look for? The top searched job categories for Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collection jobs? Cities near Rochester, NY with the most Collection job openings:
Collection jobs near you
Credit/Collection Specialist

Credit/Collection Specialist

ADMAR Construction Equipment & Supplies

Rochester, NY • On-site

$19 - $25/hr

Full-time

Posted 6 days ago

Admar Supply rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

110th of 140 rated vehicle equipment hire

Job description

Job Type
Full-time
Description
Primary Purpose:
Process requests from customers for credit for the rental and/or purchase of equipment. Collect on delinquent accounts in accordance with Company credit policy.
Essential Functions:
  • Process requests to open a credit account with Admar Supply. Contact customer to obtain any missing or incomplete information. If customer rating meets our guidelines issue an approval. If customer rating does not meet our guidelines, inform Sales Rep working with the customer.
  • On daily basis make calls to assigned customers to collect on delinquent accounts.
  • Identify customer accounts that need to be sent to outside collection agencies. File mechanics liens as needed and requested.
  • Generate and distribute customer invoices according to billing schedule.
  • Respond to customer billing questions either by phone or email. . Research issue(s) to obtain all pertinent information about the account by contacting the Sales Rep and/or Branch Manager. Provide clear, concise information back to customer on a timely basis, letting them know how issue(s) will be resolved.
  • Properly apply credits, payments, deductions and taxes to assigned accounts.
  • Furnish credit related information to sales and rental departments as requested for completion of sale and rental contracts.
  • Review and update customer credit history on regular basis to make sure the customer credit line is appropriate.
  • Maintain customer tax exemption and insurance certificate files. Ensure update certificates are received and filed on a timely basis.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Requirements
Required Experience / Education - The requirements listed below are representative of the knowledge, skill and/or ability required for this position.
Education and Experience:
High school degree required; 2 or more years experience working in a credit / collection department desired.
Knowledge of and experience with construction equipment rental industry extremely helpful.
Language Skills:
Ability to read and understand written directions and procedures. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with managers and other employees. Must be able to effectively communicate face-to face, over the phone or through email.
Mathematical Skills:
Ability to add, subtract, multiply and divide and work with common fractions and decimals to figure items such as discounts.
Reasoning Ability:
Ability to define problems, collect data, establish facts. Ability to interpret and follow instructions, solve problems involving concrete variables within well-defined situations.
Other:
Proficiency in the use of word processing and spreadsheet software, able to multi task efficiently.
Demonstrated customer service and organizational skills required.
Physical Demands:
The working environment for this position is that of a typical office with a noise level that is usually quiet. While performing the duties of this job the employee is required to sit, hear, talk, stand, walk, use hands to finger, handle and feel; data entry / typing duties comprise from 75% to 90% of time during a typical work day. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.
Salary Description
$19.00 - $25.00 per hour

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