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Collection Jobs in Rochester, NY (NOW HIRING)

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How much do collection jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for collection in Rochester, NY is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

More about Collection jobs
What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Collection jobs in Rochester, NY? For Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Rochester, NY look for? The top searched job categories for Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collection jobs? Cities near Rochester, NY with the most Collection job openings:
Collection jobs near you
Accounting Support III

Accounting Support III

Toshiba America Business Solutions

Rochester, NY • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Accounting Support III- Remote
  • Hourly range $18.00 -$23.00, depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking an Accounting Support III. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.
Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that has a need for people who are driven to contribute their professional best.
Summary:
The A/R Specialist will be responsible for the collection of invoices billed due from our direct customers and leasing company partners, reconciliation of customer accounts, resolution of customer disputes, and application of payments to customer accounts. This position will interact with customers on a regular basis and collaborate with Sales, Service, Contract Billing, Order Processing and Accounting functions to resolve billing and collection issues.
Responsibilities:
  • Collection of Direct and Lease company invoices by phone and email; collaborate with sales, finance, and customer support to resolve billing issues and streamline processes, including large bill and collect accounts.
  • Customer Service and issue resolution, handle customer inquiries regarding invoices, payments and account status.
  • Perform a variety of moderately complex accounting duties in the preparation, processing and maintenance of financial transactions and associated accounting functions including, as assigned, accounts payable/receivable and general accounting.
  • Manage customer hold status by reviewing customer accounts for any past due invoices, process credit card transitions
  • Process bad debt write offs
  • Respond to inquiries from staff, vendors, customers regarding areas of responsibility and initiate appropriate action relative to problem resolution.
  • Perform other related duties as assigned.

Qualifications:
  • High School diploma, GED or equivalent.
  • Three years of applicable account receivable experience or equivalent accounting support experience.
  • Must have demonstrated understanding of collection processes.
  • Excellent interpersonal, writing, organization, and communication skills.
  • Ability to execute professional judgment and work in a fast-paced environment with multiple and changing priorities
  • Proficiency with MS Excel, MS Word and Oracle Software

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • 401(k) plan
  • Pet Insurance
  • Company provided life insurance
  • Employee discounts
  • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation.Request@tabs.toshiba.com to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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