ZipRecruiter

Log In

1

Collection Jobs in Buffalo, NY (NOW HIRING)

Lone Star Llc

Collection Agent

Buffalo, NY · On-site

$16 - $20/hr

Maintain accurate documentation of account status and collection efforts. * Research client information and historical data on accounts * Communicate with clients regarding overdue accounts

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Maintain accurate documentation of account status and collection efforts. * Research client information and historical data on accounts * Communicate with clients regarding overdue accounts

Lone Star Llc

Collection Agent

Buffalo, NY

$16 - $20/hr

Maintain accurate documentation of account status and collection efforts. * Research client information and historical data on accounts * Communicate with clients regarding overdue accounts

next page

Showing results 1-20

All JobsCollection JobsCollection Jobs in Buffalo, NY

Collection information

See Buffalo, NY salary details

$9

$19

$29

How much do collection jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collection in Buffalo, NY is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Buffalo, NY?

The most popular types of Collection jobs in Buffalo, NY are:

What are popular job titles related to Collection jobs in Buffalo, NY?

For Collection jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Buffalo, NY look for?

The top searched job categories for Collection jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Collection jobs?

Cities near Buffalo, NY with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Buffalo, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,394 per year, or $19.4 per hour.

Debt Collection Specialist- Experienced collectors

Depew, NY • On-site

Compass Recovery Group
See more jobs at Compass Recovery Groupexternal

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

We are actively seeking experienced Debt Collection Agents to join our team at Compass Recovery Group.

Do not apply unless you have at least 1 year of recent collections experience

Responsibilities Include:

  • Contacting consumers regarding past-due accounts.
  • Negotiating payment plans and settlements.
  • Maintaining compliance with FDCPA and company policies.
  • Accurately updating account information and call notes.

Requirements:

  • 1+ years of direct experience in consumer or commercial collections (Required).
  • Strong negotiation and communication skills.
  • Ability to work independently and meet monthly goals.
  • Familiarity with compliance standards (FDCPA, TCPA).

Compensation and Benefits:

  • Competitive base pay + commission structure.
  • Paid time off, holidays, and benefits package.

We have a significant inventory of accounts, with direct flows of multiple types of accounts ranging from retail credit card, credit card and installment loans. Whatever your niche is, we can accommodate you. If you are hungry, self motivated and skilled , you will bonus each month. ** Pro-rated goals to start, to allow you to bonus from month one!!

** Must be dependable and have a positive attitude** Must have at least 1 year verifiable collection experience ***