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Collection Jobs in Rochester, NY (NOW HIRING)

Robert Half

Collections Specialist

Victor, NY · On-site

$25 - $26.50/hr

The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment. Responsibilities: • ...

Scott & Associates, PC

Debt Collector

Rochester, NY · On-site

$20 - $22/hr

Meet all monthly collection and production goals * Maintain knowledge of and follow all laws and regulations governing debt collection * Maintain knowledge of the legal process to aide in the ...

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$9

$19

$29

How much do collection jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for collection in Rochester, NY is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

More about Collection jobs
What are the most commonly searched types of Collection jobs in Rochester, NY? The most popular types of Collection jobs in Rochester, NY are:
What are popular job titles related to Collection jobs in Rochester, NY? For Collection jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Rochester, NY look for? The top searched job categories for Collection jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Collection jobs? Cities near Rochester, NY with the most Collection job openings:
Collection jobs near you

Retail Data Collection Associate - Part time

CROSSMARK1

Henrietta, NY

$14.50 - $16.50/hr

Part-time

Posted 19 hours ago

Job description

Company Description

CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions bolster our clients' capabilities for developing best practices, insight analysis, and customer targeting that always hit the mark.

We do this by excelling in four key areas - headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation.

Equal Opportunity Employer

Job Description

As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass merchant, and drug stores collecting observational data about product placement and inventory information. To do this, you would spend the majority of your day walking and standing on the sales floor using a handheld device to scan products. The work is typically performed Monday - Friday between the hours of 8am to 5pm with occasional weekend work. Once the initial one-on-one training is complete, this job provides some scheduling flexibility with the expectation that assigned work is completed within a specified deadline.


Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

Physical Demands: While working in retail stores the associate will be required to sit, reach (overhead, under and arms length), bend, climb, kneel stand, squat, walk on flat surface, lift up to 30 lbs., change position, and handle and carry a 2 lb. device for a prolonged period of time.  Counting reserve stock in coolers/freezers may be required.  

Specific Skills:  

  • Good verbal and written communication skills.  
  • Good organizational skills.  
  • Attention to detail.  
  • Ability to work independently while following directions.  
  • Must have reliable transportation, valid driver's license, and auto insurance.  Must keep driver's license and insurance information current.
  • MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME!
Additional Information

PLEASE ATTACH YOUR RESUME WITH YOUR APPLICATION!!!

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