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Collection Jobs in Boston, MA (NOW HIRING)

RDSolutions

Field Collection Specialist - 53591

Boston, MA · On-site

$17 - $20/hr

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles. Equal Employment Opportunity ...

RDSolutions

Field Collection Specialist - 55094

Woburn, MA · On-site

$17 - $18/hr

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity ...

RDSolutions

Field Collection Specialist - 54823

Medford, MA · On-site

$17 - $18/hr

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects required collection of items in these store aisles. Equal Employment Opportunity ...

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All JobsCollection JobsCollection Jobs in Boston, MA

Collection information

See Boston, MA salary details

$10

$21

$32

How much do collection jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for collection in Boston, MA is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain executive positions. These roles typically require advanced education, certifications, extensive experience, and often involve high-stakes environments or specialized skills. Freelance consultants or contractors in fields like IT, finance, or engineering may also achieve such earnings with significant expertise and client demand.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as collections managers or debt recovery directors, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations, with compensation influenced by the size of the organization and geographic location.

What job makes $10,000 a month without a degree?

In collection roles, high earnings of $10,000 or more per month are uncommon without specialized experience or certifications. Typically, such income levels are associated with executive, sales, or entrepreneurial positions rather than standard collection jobs, which usually offer lower base salaries plus commissions or bonuses. Success in high-earning collection roles often depends on strong negotiation skills and a proven track record.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often requiring strong communication and negotiation skills. Collection specialists typically work with financial institutions or companies, using tools like collection software, and may need certifications such as the Certified Collection Professional (CCP). The job often involves a structured schedule and adherence to legal regulations governing debt collection practices.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Boston, MA? The most popular types of Collection jobs in Boston, MA are:
What are popular job titles related to Collection jobs in Boston, MA? For Collection jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Boston, MA look for? The top searched job categories for Collection jobs in Boston, MA are:
What cities near Boston, MA are hiring for Collection jobs? Cities near Boston, MA with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Boston, MA as of June 2026, with employment types broken down into 70% Full Time, 15% Part Time, 5% Temporary, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,270 per year, or $21.8 per hour.

Collection Assistant, Full-Time, Hybrid Marlboro MA

DCU

Marlborough, MA • On-site

$20/hr

Full-time

Posted 10 days ago

Job description

Schedule
Monday through Friday 8a-5p
What You'll Do
Summary/Objective:
To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the department as a whole, to facilitate in day to day efficient operation of the department
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc.
  • Make timely collection of outgoing mail
  • Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate.
  • Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department.
  • Process charge off on accounts
  • Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc.
  • Process transfer requests from collectors and/or team leaders
  • Review, research, and respond to credit disputes
  • Prepare invoices for management review and approval
  • Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts.
  • Order and maintain office supplies and inventory
  • Review, process, document, and track wellness and/or Amend-a-Note requests
  • Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc.
  • Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
  • Assist Collection Manager and Assistant Collection Manager with special projects.
  • Participate in cross-training with department Specialists
  • Perform other job-related duties as assigned by Managers(s).

What You'll Need
Education and Experience Requirements:
  • High School Diploma or equivalent is required
  • Previous administrative experience or work in public service preferred
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications.
  • Strong verbal and written communication skills
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
  • Able to work in a fast-paced environment
  • Ability to work independently
  • Well organized, effective time management, prioritize and manage workload for optimum efficiency

Additional Eligibility Requirements:
  • General knowledge of financial institutions and Credit Union operations
  • Professional telephone etiquette

What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Expected Pay Range
$20.00
#INDMI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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