Coca Cola Call Center Jobs (NOW HIRING)

Job Description Summary:
The Coca-Cola Company is in the middle of a full digital transformation, and this org is at the center of it. We are building an in-house product design practice from the ground up, embedded inside cross-functional product teams that have real ownership and real mandate to change how digital experiences work at one of the world's most recognized brands.
We're building out a high performing team of designers that know how to deliver modern, seamless user experiences that drive impact across the business and becomes the model for how The Coca-Cola Company approaches digital transformation around the globe. That means bringing together designers who combine forward thinking with the ability to deliver quality at speed, people who can set the standard, not just meet it.
As a Senior Product Designer, you will own experience design across critical areas of our supply chain, identifying and driving meaningful improvements alongside product and engineering partners. You will shape experiences that support everything from planning, manufacturing, and logistics workflows to the operational tools and insights that help teams make better decisions every day. This is not a role defined by executional handoffs. You will be deeply involved in discovery, helping define what gets built, and accountable for delivering high-quality solutions that improve efficiency, visibility, and outcomes across our end-to-end supply chain.
What You Will Work On
Our product teams touch the full digital stack of a global CPG business. Depending on where you land, your work could span:

• Digital supply chain capabilities and experiences that enable planning, manufacturing, logistics, and customer fulfillment across Coca-Cola's North America network
• Operational platforms and decision-support tools used by teams that plan, make, move, and deliver products every day
• Operational tools and platforms that connect the business end to end
• Emerging AI-enabled experiences as we integrate intelligent systems into our products

Problem spaces vary, but the expectation is consistent: you will design for real users, work closely with product managers, engineers and researchers to ship experiences that matter.
Responsibilities
Product Design and Craft

• Lead design for a product area or journey, from discovery through delivery and iteration.
• Translate user needs and business context into clear UX vision, using interaction models, flows, and high-fidelity designs
• Create wireframes, prototypes, and polished visuals that communicate ideas and drive alignment

Discovery and Iteration

• Contribute to discovery through research synthesis, journey mapping, and rapid prototyping
• Work with UXR to drive user research and testing sessions to validate assumptions and refine solutions
• Use data and qualitative insight together to inform design decisions and prioritization

Experience Quality and Systems

• Design end-to-end experiences that consider the full journey across digital and service touchpoints
• Apply and help build shared design systems, patterns, and accessibility standards
• Hold a high bar for quality, consistency, usability, and craft across everything you ship

Collaboration and Delivery

• Partner with engineering to support quality implementation and iteration post-launch
• Communicate design intent, rationale, and tradeoffs clearly to cross-functional partners
• Engage in critique and feedback to raise the quality of the team's work collectively

What We Are Looking For
Required

• 5 to 8 years of UX, product design, interaction design experience
• Education: Bachelor's degree or equivalent practical experience
• Ability to clearly articulate of tradeoffs of tools or stages of design, particularly use of AI within your design process
• A portfolio showing shipped digital experiences that solved real problems and delivered business impact
• Strong artifacts and case studies that demonstrate skill maturity of interaction design, information architecture, and visual design for web and mobile
• Proficiency in Figma, Figma MCP x Claude Code for design and prototyping
• Solid grounding in user-centered design, usability principles, and accessibility standards
• Ability to operate effectively in empowered, cross-functional teams where you own your problem space
• Experience designing complex workflows, operational tools, or data-rich products
• Background in enterprise or ecosystem products that span multiple user roles or touchpoints, especially call center applications
• Exposure to AI-enabled or intelligent systems, including agentic or generative experiences
• Experience contributing to or building design systems and shared experience frameworks

Core Skills

• Collaborative Product Thinking: You connect user needs, business context, and technical constraints into a clear experience direction. You grasp the tradeoffs between usability, feasibility and time to value.
• Design Craft: You apply your taste and skills to produce intuitive, accessible interaction and visual design with attention to detail and quality. AI-forward processes
• Builder-Mindset: This shows up in AI prototyping and iteration - You explore, concept and test ideas quickly and build conviction. You know how to use Figma MCP, Claude Code to iterate and refine ideas into concrete, holistic approaches.
• Systems Thinking: You design for coherence across journeys, platforms, and touchpoints, not just individual screens.
• Storytelling and Communication: You work effectively across disciplines and communicate design intent with clarity.

To be considered for this role, please include your portfolio link and any required access credentials (e.g., password) directly on your resume - we'd love to see your work!
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Skills:
Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model
Pay Range:
United States: 171,000 - 198,000 USD
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):
United States of America
City/Cities:
Atlanta
Travel Required:
00% - 25%
Relocation Provided:
Yes
Job Posting End Date:
September 11, 2026
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.