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Coca Cola Call Center Jobs (NOW HIRING)

Merchandiser

River Falls, WI · On-site

$20 - $22.25/hr

As a Full Time Merchandiser at Viking Coca-Cola, you'll showcase your skills in organizing and ... From ensuring our products are front and center to interacting with customers on a daily basis ...

Posted today

$19 - $21/hr

Viking Coca-Cola: Our Mission Viking Coca-Cola is a privately held company owned by the Faber ... distribution center. Your forklift experience will be crucial in efficiently operating both ...

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Coca Cola Call Center information

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How much do coca cola call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for coca cola call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a Coca Cola call center representative do?

As a Coca Cola Call Center representative, your main responsibilities include answering incoming calls or emails, addressing customer inquiries, resolving complaints, and providing information about Coca Cola products and services. You may also process orders, track shipments, and escalate complex issues to specialized teams when necessary. Representatives often work within a supportive team environment, collaborating with supervisors and other departments to ensure prompt and accurate resolutions. This role requires adaptability, as you'll interact with a diverse range of customers and handle a variety of requests throughout your shift.

What skills and qualifications are needed for a Coca Cola call center representative?

To thrive as a Coca Cola Call Center representative, you need strong communication skills, problem-solving abilities, and a customer service background, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Exceptional patience, active listening, and a positive attitude are important soft skills that help you connect with customers and resolve their issues efficiently. These skills ensure outstanding customer satisfaction and contribute to the seamless operation of Coca Cola's customer support services.

What is a Coca Cola call center representative?

A Coca Cola Call Center job involves assisting customers, retailers, and distributors with inquiries related to Coca Cola products, orders, and services. Representatives handle customer concerns, provide product information, process orders, and troubleshoot issues. Strong communication skills and a customer-focused attitude are essential. Employees may also support sales efforts and ensure customer satisfaction through effective problem-solving.

More about Coca Cola Call Center jobs
What cities are hiring for Coca Cola Call Center jobs? Cities with the most Coca Cola Call Center job openings:
What are the most commonly searched types of Coca Cola Call Center jobs? The most popular types of Coca Cola Call Center jobs are:
What states have the most Coca Cola Call Center jobs? States with the most job openings for Coca Cola Call Center jobs include:
Infographic showing various Coca Cola Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Market Development Manager Butler, Gibsonia, New Kensington, Natrona Heights, Mars, Slippery Rock

ABARTA Coca-Cola Bev LLC

Houston, PA

Full-time

Posted 3 days ago

New


Job description

Company: ABARTA Coca-Cola Beverages

Job Location: 4900 Pittsburgh DC, PA 

Other Potential Locations: Houston, PA; Pittsburgh, PA 

We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands. 

About ABARTA
ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!
Summary

To develop, maintain, and grow On Premise and CDC account volume and gross profit within an assigned territory. This person will be responsible for account development and retention, new account acquisition, and face to face order taking within the confined geography. They will have the ability to alter distribution, frequency, and order taking procedures, to better meet the customer's needs. The position may cross multiple facility boundaries.  Territory will cover Butler, Gibsonia, New Kensington, Natrona Heights, Mars, Slippery Rock, Oakmont, Tarentum and Verona.

Responsibilities

Sales Execution:

  • Focus on value-added selling activities in specified accounts.
  • Execute Looks of Success in outlets, sell and implement campaigns, and sell promotional programming.
  • Manage appropriate store inventory levels.
  • Support contract renewal negotiations as requested.
  • Generate IRR analysis.
  • Develop customer relationships.
  • Review business results with customers.
  • Ensure assets meet minimum performance requirements and develop a plan of action for those assets generating zero or low volume.
  • Establish and achieve equipment placement goals.
  • Tracks daily, weekly, and monthly call activity and performance measurements against assigned goals and expectations.
  • Manage all assigned Customer Support Tickets through to closure.

Business Development Function:

  • Acquire a specific number of accounts based on assigned territory opportunity.
  • Set up new accounts with channel LOS.
  • Qualify accounts to determine opportunity and investment levels.

[AMOP function] In connection with an Order Replenishment sales call:

  • Ensure account meets Company merchandising standards.
  • Determine the stores' product needs.
  • Place and transmit appropriate order in conjunction with existing geographic sales routes.
  • Sell in incremental displays and equipment placements.
  • Sell in promotional programs.
  • Ensure customer compliance.

Customer Function:

  • Communicate account and market knowledge to Sales Center, to include information on new customers.
  • Assure account and customer standards are met, including assuring proper POS is executed and proper maintenance of company assets.
  • Accountable for proper rotation in outlet and identification of expired and/or damaged product. Ensure proper credits are created for the return of product from our customer to our Distribution Center.
  • Where possible, following the Coca-Cola repacking standards, repack product at the store to reduce what is credited and returned from the customer.
  • Resolve customer inquiries, including researching and closing Customer Service Tickets.
  • Transport, replace, and maintain Point of Sale advertising as appropriate for account.
  • Periodic lifting of 50+ pounds, bending, reaching, kneeling.
  • Follow established company Safety, Health, Environment, and Quality procedures and policies.
  • Actively participate in Hazard Mitigation.
  • Complete assigned Health & Safety trainings.
Qualifications
  • High School - GED or Diploma required.
  • 1+ years general sales experience required. Bachelor's Degree preferred.
  • 2+ years sales and customer service specific experience preferred.
Additional Information
ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site at https://abartacocacola.com.