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Freight Claims Administrator Jobs (NOW HIRING)

A. Duie Pyle

Freight Claims Admin

West Chester, PA · On-site

The Freight Claims Analyst is responsible for researching and processing freight claims. This includes the timely and accurate resolution of freight claims, communication with the claimant, sales ...

AAON, Inc.

Parts Administrator I

Tulsa, OK · On-site

The Parts Administrator I provides essential support to AAON's customer service and warranty ... Responds to customer inquiries regarding freight claims, credit issues, lead times, and part ...

BODY SOLID INC

Sales Support Admin

Forest Park, IL · On-site

$18/hr

Navigating customer service issues related to freight charges and claims * Coordinating shipment and delivery details with customers * Maintaining and distributing required reports both internally ...

Body Solid

Sales Support Admin

Forest Park, IL · On-site

$18/hr

Navigating customer service issues related to freight charges and claims * Coordinating shipment and delivery details with customers * Maintaining and distributing required reports both internally ...

Wesco

Administrator - Customer Care

Kent, WA · On-site

$20 - $26.75/hr

As a Administrator - Customer Care, you will be responsible for completing administrative daily ... Researches tax and freight claims and runs credit memo when appropriate. * Works with Financial ...

Teknor Apex Company

Resolution Analyst

Pawtucket, RI · On-site

Investigate and resolve deductions, credits, product returns, customer complaints, freight claims ... Administer and manage the service complaints in the corporate complaint management system (CCAR ...

Teknor Apex

Resolution Analyst

Pawtucket, RI · On-site

$29.90 - $41.91/hr

Investigate and resolve deductions, credits, product returns, customer complaints, freight claims ... Administer and manage the service complaints in the corporate complaint management system (CCAR ...

Teknor Apex

Resolution Analyst

Pawtucket, RI

$29.90 - $41.91/hr

Investigate and resolve deductions, credits, product returns, customer complaints, freight claims ... Administer and manage the service complaints in the corporate complaint management system (CCAR ...

Teknor Apex

Resolution Analyst

Pawtucket, RI · On-site

Investigate and resolve deductions, credits, product returns, customer complaints, freight claims ... Administer and manage the service complaints in the corporate complaint management system (CCAR ...

Wesco

Administrator - Operations

Orlando, FL · On-site

We are hiring immediately for a full-time Operations Administrator for our warehouse team. As a ... Research tax and freight claims and work with financial services to clear claims * Basic accounting ...

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All JobsFreight Claims Administrator Jobs

Freight Claims Administrator information

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$14

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How much do freight claims administrator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for freight claims administrator in the United States is $26.63, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $29.81 per hour, depending on experience, location, and employer.

What is a freight claims administrator?

Freight claims administrators are professionals responsible for handling and processing claims related to lost, damaged, or delayed freight shipments. They work with shippers, carriers, and customers to investigate claims, gather necessary documentation, and ensure that claims are resolved efficiently and in accordance with industry regulations. Their role is crucial in minimizing financial losses and maintaining good relationships between transportation companies and their clients. Freight claims administrators must have strong organizational skills and a good understanding of logistics and transportation processes.

What are the key skills and qualifications needed to thrive as a freight claims administrator?

To thrive as a Freight Claims Administrator, you need strong analytical skills, attention to detail, and a background in logistics or supply chain management, often supported by relevant experience or education. Familiarity with claims management software, transportation management systems (TMS), and proficiency in Microsoft Office are typically required. Excellent organizational skills, clear communication, and the ability to handle stressful situations are critical soft skills for this role. These competencies ensure timely and accurate processing of freight claims, minimize financial losses, and maintain positive relationships with customers and carriers.

What are some common challenges faced by freight claims administrators and how can they be managed?

Freight Claims Administrators often encounter challenges such as managing a high volume of claims, adhering to strict deadlines, and ensuring accurate documentation for each case. These challenges can be effectively managed by developing strong organizational skills, utilizing claims management software, and maintaining clear communication with carriers, customers, and other departments. Staying up-to-date on industry regulations and best practices can also help streamline the claims resolution process and reduce errors.

What is the difference between Freight Claims Administrator vs Freight Coordinator?

AspectFreight Claims AdministratorFreight Coordinator
Primary RoleHandles claims related to damaged, lost, or delayed freight, ensuring proper documentation and resolution.Coordinates freight shipments, schedules, and communication between carriers and clients.
CredentialsKnowledge of shipping regulations, claims procedures, and often logistics certifications.Understanding of shipping processes, logistics software, and communication skills.
Work EnvironmentOffice-based, often within logistics or freight companies.Office or warehouse environment, involving coordination tasks.
Industry UsageCommonly found in freight, shipping, and logistics companies.Used in transportation, freight forwarding, and supply chain firms.

The Freight Claims Administrator focuses on managing and resolving claims related to freight issues, ensuring proper documentation and compliance. In contrast, the Freight Coordinator primarily manages the scheduling and coordination of shipments. Both roles are essential in logistics operations but serve different functions within the supply chain.

Is claims processing a stressful job?

Claims processing as a Freight Claims Administrator can be stressful due to tight deadlines, the need for accuracy, and handling complex or disputed claims. The role requires attention to detail, communication skills, and often involves managing multiple cases simultaneously, which can contribute to work-related stress.

What does a freight claims administrator do?

A freight claims administrator manages and processes claims related to damaged, lost, or delayed freight shipments. They review shipment documentation, coordinate with carriers and customers, and ensure proper resolution and reimbursement, often using claims management software. Strong attention to detail and knowledge of shipping regulations are essential for this role.
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Freight Claims Administrator jobs near you
Infographic showing various Freight Claims Administrator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 90% Full Time, 7% Part Time, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $55,393 per year, or $26.6 per hour.

Freight Claims Admin

A. Duie Pyle

West Chester, PA • On-site

Full-time

Posted 12 days ago

A. Duie Pyle rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

90th of 366 rated logistics

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Position Summary:
The Freight Claims Analyst is responsible for researching and processing freight claims. This includes the timely and accurate resolution of freight claims, communication with the claimant, sales team, customer service, accounting, along with other internal customers and partners. This position will also be responsible for analyzing and reporting trends to properly protect company and serve the customer.
The responsibilities of the position include, but are not limited to:
  • Enters all freight claims received by the department timely and accurately
  • Create claims folders complete with all documentation and combining individual PDF documents into a single document
  • Verifies all essential documents for the claim packet have been received
  • Occasionally, thoroughly review and analyze each claim
  • Responds to emails from Customers based on information within the claims file or about the status of a claim
  • Escalates claims to department leadership when necessary
  • Analyzes trends and communicates to operation team along with department leadership
  • Run daily/weekly/monthly reports
  • Actively follows up on claims that are in hold status or mitigation status
  • Schedule inspections with 3rd party inspection company
  • When necessary composes custom declination or pay letters
  • Manage reports through Excel spreadsheets
  • Other duties may be assigned

To be qualified for this position, you must possess the following:
  • Ability to communicate effectively and professionally via email and written form
  • Analyzes trends and communicates to operation team along with department leadership
  • Work in Microsoft applications and email
  • For a complete job description, please contact Human Resources

For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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About A. Duie Pyle

Sourced by ZipRecruiter

A. Duie Pyle is the Northeast's premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeast metropolitan region. Family-owned since 1924, A. Duie Pyle provides engineered logistics solutions and consultative services utilizing our vast network of LTL Service Centers, strategically located warehouses, Dedicated fleet operations and specialized Truckload services through Pyle Logistics.

Industry

Transportation and warehousing

Company size

1,001 - 5,000 Employees

Headquarters location

West Chester, PA, US

Year founded

1924

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