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Cloud Support Engineer Jobs (NOW HIRING)

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Jobsbridge

Cloud Support Engineer

San Ramon, CA · On-site

Java, .NET, Node.js, PHP, Python, Ruby Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC) Chef/Puppet experience or DevOps background Exposure to Virtualization (Hypervisors ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Dallas, TX · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Staff Cloud Support Engineer

Sunnyvale, CA · On-site

The Staff Cloud Support Engineer is a technical authority responsible for leading incident responses, designing reliability architecture, and mentoring engineers while ensuring high-performance AI ...

Crusoe

Staff Cloud Support Engineer

San Francisco, CA · On-site

The Staff Cloud Support Engineer will serve as a technical authority, leading incident response, mentoring engineers, and influencing architecture decisions to ensure the reliability and performance ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

ASM Research

Cloud Support Engineer I (Day)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...

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How much do cloud support engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for cloud support engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cloud Support Engineer, and why are they important?

To thrive as a Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, operating systems, and a degree in computer science or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator, is typically required. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These competencies are crucial for effectively troubleshooting cloud issues, assisting clients, and ensuring reliable cloud service operations.

What are the most common challenges faced by Cloud Support Engineers in their daily work?

Cloud Support Engineers often encounter challenges such as troubleshooting complex, multi-layered technical issues that may span across networking, storage, and application services. They must quickly diagnose problems under time pressure while maintaining clear communication with clients who may have varying levels of technical expertise. Additionally, staying up-to-date with frequent updates and new services in cloud platforms is essential. Collaboration with development, security, and operations teams is also a key part of the role, requiring strong teamwork and adaptability.

What are Cloud Support Engineers?

Cloud Support Engineers are IT professionals who help businesses and users troubleshoot, maintain, and optimize cloud-based systems and services. Their responsibilities include resolving technical issues, configuring cloud infrastructure, monitoring system performance, and guiding customers through best practices for security and scalability. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require strong problem-solving and communication skills to support clients effectively.
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Cloud Support Engineer jobs near you
Infographic showing various Cloud Support Engineer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.
Senior Cloud Support Engineer

Senior Cloud Support Engineer

Futurex

Bulverde, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Position Overview:
We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.

Key Responsibilities:

  1. Technical Troubleshooting and Support:
    • Provide advanced troubleshooting and technical support for customer cloud environments.
    • Analyze and resolve issues involving networking, system configurations, and application integrations.
    • Serve as an escalation point for complex technical issues.
  2. Customer Engagement:
    • Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
    • Guide customers in best practices for deploying and managing cloud-based systems.
  3. System Analysis and Documentation:
    • Diagnose performance issues in distributed environments.
    • Document problem resolution processes, technical insights, and knowledge base articles.
  4. Collaboration:
    • Work closely with engineering, product, and operations teams to address root causes of recurring issues.
    • Contribute to the design and implementation of support tools and processes.
  5. Security Expertise:
    • Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.
    • Ensure compliance with security standards and protocols.

Requirements

Required:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in technical support or cloud engineering roles.
  • Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
  • Hands-on experience with Linux/Unix systems.
  • Excellent problem-solving and communication skills.

Preferred:

  • Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.
  • CCNA certification or equivalent networking expertise.
  • Familiarity with IT security frameworks and best practices.
  • Experience with scripting languages (Python, Bash) and automation tools.

Benefits

  • Health, dental, vision, life, and short/long-term disability insurance
  • Paid vacation, holidays, and sick leave
  • Competitive compensation and opportunities for advancement
  • Retirement plan with employer contribution match
  • Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals
  • One of San Antonio’s “Best Places to Work” for nine consecutive years
  • This job is at our Bulverde, TX office