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Cloud Support Engineer Jobs in Raleigh, NC (NOW HIRING)

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing ... Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first ... By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

... cloud. Our success has been built through intense innovation, a customer-first mentality and a team ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Celito Communications

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Celito Communications, Inc.

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Avalara

Cloud Security Engineer

Durham, NC · On-site

$136K/yr

Support cloud incident response by providing subject matter expertise and contributing to investigation and remediation efforts * Collaborate with security and engineering teams to improve security ...

Jaggaer

Cloud Engineer

Durham, NC · On-site

$53.75 - $72/hr

Support network and security configurations, including firewalls, VPNs, and identity management ... in cloud engineering or related roles. * Experience with scripting languages (Python, Bash ...

ICON

Cloud Engineer II

Raleigh, NC · On-site

$54.25 - $72.50/hr

Design, build, deploy and support secure, scalable and resilient cloud solutions across one or more major public cloud platforms, including Microsoft Azure, Amazon Web Services (AWS) and Google Cloud ...

410 ICR United States USA

Cloud Engineer II

Raleigh, NC · Remote

$54.25 - $72.50/hr

Design, build, deploy and support secure, scalable and resilient cloud solutions across one or more major public cloud platforms, including Microsoft Azure, Amazon Web Services (AWS) and Google Cloud ...

Icon plc

Cloud Engineer II

Raleigh, NC · Remote

$54.25 - $72.50/hr

Design, build, deploy and support secure, scalable and resilient cloud solutions across one or more major public cloud platforms, including Microsoft Azure, Amazon Web Services (AWS) and Google Cloud ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

You will partner with engineering, security, architecture, and product teams to implement ... Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3 ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site +1

$54.25 - $72.50/hr

You will partner with engineering, security, architecture, and product teams to implement ... Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3 ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

You will partner with engineering, security, architecture, and product teams to implement ... Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3 ...

Vailexa

Cloud Engineer

Research Triangle Park, NC · On-site

$52.50 - $70.25/hr

... Support CI CD pipelines and deployment workflows across environments Manage source control and ... Engineering environments Tools & Technologies: AWS cloud services Kubernetes Terraform Ansible ...

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Cloud Support Engineer information

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How much do cloud support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for cloud support engineer in Raleigh, NC is $61.13, according to ZipRecruiter salary data. Most workers in this role earn between $52.12 and $69.62 per hour, depending on experience, location, and employer.

What is a cloud support engineer?

Cloud Support Engineers are IT professionals who help businesses and users troubleshoot, maintain, and optimize cloud-based systems and services. Their responsibilities include resolving technical issues, configuring cloud infrastructure, monitoring system performance, and guiding customers through best practices for security and scalability. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require strong problem-solving and communication skills to support clients effectively.

What are the key skills and qualifications needed to thrive as a cloud support engineer?

To thrive as a Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, operating systems, and a degree in computer science or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator, is typically required. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These competencies are crucial for effectively troubleshooting cloud issues, assisting clients, and ensuring reliable cloud service operations.

What are the most common challenges faced by cloud support engineers in their daily work?

Cloud Support Engineers often encounter challenges such as troubleshooting complex, multi-layered technical issues that may span across networking, storage, and application services. They must quickly diagnose problems under time pressure while maintaining clear communication with clients who may have varying levels of technical expertise. Additionally, staying up-to-date with frequent updates and new services in cloud platforms is essential. Collaboration with development, security, and operations teams is also a key part of the role, requiring strong teamwork and adaptability.

Is cloud support engineer a stressful job?

A cloud support engineer's role can be stressful due to the need to troubleshoot complex technical issues quickly and maintain system uptime. The job often involves working under pressure, handling urgent requests, and staying updated with evolving cloud technologies and certifications. However, workload and stress levels vary depending on the company, team size, and specific responsibilities.

What are popular job titles related to Cloud Support Engineer jobs in Raleigh, NC?

For Cloud Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Cloud Support Engineer jobs in Raleigh, NC look for?

The top searched job categories for Cloud Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Cloud Support Engineer jobs?

Cities near Raleigh, NC with the most Cloud Support Engineer job openings:

Cloud Support Engineer jobs near you
Infographic showing various Cloud Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $127,143 per year, or $61.1 per hour.

Tier 2 Cloud Support

ARA

Raleigh, NC • On-site

Full-time

Re-posted 11 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
  1. Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
  2. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
  3. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
  4. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
  5. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
  6. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
  7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Tier 2 Cloud Support Position Requirements:
  • Must be a US Citizen (No exceptions; green card holders are not eligible)
  • Must currently have an active Secret clearance. Strong factors for disqualification include dual citizenship, living with or having relationship with foreign nationals and attendance at foreign universities and colleges
  • Bachelor's degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience
  • Must be willing to participate in On Call and weekend work as needed
  • Minimum 2 years of experience supporting virtual environments
  • Minimum 2 years of experience supporting Windows Server or Linux-based systems
  • Successfully acquire and maintain Special Access Program (SAP) access
  • Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.
  • Good oral & written communication skills
  • Excel as a team player and strive to maximize team & department performance
  • Willing to work on-site, daily, at our Raleigh, NC location
  • Qualified candidates who accept an offer of employment will be subject to completing a national security risk assessment based on SEAD-3 reporting requirements. All offers of employment will be contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements

Tier 2 Cloud Support Position Preferences:
  • 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).
  • Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).
  • Prior experience working in a classified or Special Access Program (SAP) environment.
  • Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff.
  • Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations.

If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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