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Cloud Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Fidelity Investments

Principal Cloud Engineer

Durham, NC

$53.75 - $72/hr

Develops innovative solutions to support scalable, secure, and high-performance data environments ... Cloud Engineer (or closely related occupation) building, deploying and maintaining multi-cloud ...

Fidelity Investments

Principal Cloud Engineer

Durham, NC · On-site

$53.75 - $72/hr

Develops innovative solutions to support scalable, secure, and high-performance data environments ... Cloud Engineer (or closely related occupation) building, deploying and maintaining multi-cloud ...

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

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Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

New

慨正橡扯

Principal AWS Cloud Engineer-2

Raleigh, NC · On-site

$115.40 - $192.30/hr

You will partner with engineering, security, architecture, and product teams to implement ... Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3 ...

Verily Life Sciences

Cloud Engineer III

Raleigh, NC · On-site

$54.25 - $72.50/hr

Description As a Cloud Engineer at Verily you will help us develop our cloud platform capabilities and tools to deliver scalable, reliable, secure, and performant production systems. You will work ...

Verily Life Sciences

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Description As a Cloud Engineer at Verily you will help us develop our cloud platform capabilities and tools to deliver scalable, reliable, secure, and performant production systems. You will work ...

Collabera

Cloud Engineer

Raleigh, NC

$54.25 - $72.50/hr

Description Client is searching for an experienced engineer to work as part of our Cloud Services ... Hands on experience designing, supporting or deploying applications in an Openstack environment ...

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Showing results 21-40

All JobsCloud Support Engineer JobsCloud Support Engineer Jobs in Raleigh, NC

Cloud Support Engineer information

See Raleigh, NC salary details

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$61

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How much do cloud support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for cloud support engineer in Raleigh, NC is $61.13, according to ZipRecruiter salary data. Most workers in this role earn between $52.12 and $69.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a cloud support engineer?

To thrive as a Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, operating systems, and a degree in computer science or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator, is typically required. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These competencies are crucial for effectively troubleshooting cloud issues, assisting clients, and ensuring reliable cloud service operations.

What are the most common challenges faced by cloud support engineers in their daily work?

Cloud Support Engineers often encounter challenges such as troubleshooting complex, multi-layered technical issues that may span across networking, storage, and application services. They must quickly diagnose problems under time pressure while maintaining clear communication with clients who may have varying levels of technical expertise. Additionally, staying up-to-date with frequent updates and new services in cloud platforms is essential. Collaboration with development, security, and operations teams is also a key part of the role, requiring strong teamwork and adaptability.

What is a cloud support engineer?

Cloud Support Engineers are IT professionals who help businesses and users troubleshoot, maintain, and optimize cloud-based systems and services. Their responsibilities include resolving technical issues, configuring cloud infrastructure, monitoring system performance, and guiding customers through best practices for security and scalability. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require strong problem-solving and communication skills to support clients effectively.

Is cloud support engineer a stressful job?

A cloud support engineer's role can be stressful due to the need to troubleshoot complex technical issues quickly and maintain system uptime. The job often involves working under pressure, handling urgent requests, and staying updated with evolving cloud technologies and certifications. However, workload and stress levels vary depending on the company, team size, and specific responsibilities.
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Cloud Support Engineer jobs near you
Infographic showing various Cloud Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 69% In-person, 8% Hybrid, and 23% Remote job distribution, with an average salary of $127,150 per year, or $61.1 per hour.

Support Engineer I - Raleigh, NC

ExtraHop

Raleigh, NC

Full-time

Posted 8 days ago

Job description

Position Summary
We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support  interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape.

Key Responsibilities
As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following:

  • Provide hardware and firmware deployment support for our appliances.
  • Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
  • Engage in troubleshooting activities, following guidance and existing documentation.
  • Assist with the initial stages of ticket handling and escalate when necessary.
  • Work collaboratively with more experienced engineers and cross functional teams to gain deeper insights into complex issues.
  • Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
  • Assist customers with hardware support and replacement.
  • Utilize a ticketing system to update, communicate, and move work items to completion.
  • Act as the single point of contact for customer questions and concerns.
  • Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing.
  • Pair your existing knowledge with a continuous learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues.
  • Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessions

Required Qualifications

  • Two years of experience in B2B Technical Support -this is not an entry-level position.
  • In-depth knowledge of the OSI Model.
  • Understanding of network infrastructure routing and switching concepts.
  • Excellent customer service, organizational, and documentation skills.
  • Work cooperatively with others within the organization and other cross-functional stakeholders.
  • Work well in fast-paced, high-stress environments.
  • Has predictable, reliable attendance.

Preferred Qualifications

  • Experience with Unix/Linux-based operating systems.
  • An understanding of cybersecurity concepts, terminology and tools
  • Javascript familiarity and comfort.
  • Certifications in networking or infrastructure (like CompTIA Network+).
  • Certifications in Cyber Security (like CompTia Security+)

Schedule: 8am-5pm EST

The salary range for this role is $60,000 - $65,000 + bonus + benefits 

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