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Cloud Support Jobs in Raleigh, NC (NOW HIRING)

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Deloitte

Infrastructure Engineer - Cloud

Raleigh, NC · On-site

$104K - $137K/yr

Hands on experience providing day-to-day support for GCP services, including Compute Engine (VMs), Cloud Storage, IAM, and some Networking (firewall troubleshooting). * Continuously build GCP ...

Compunnel

Cloud Engineer

Durham, NC · On-site

$53.75 - $72/hr

JOB SUMMARY As a Senior Cloud Engineer, you will utilize your strong Cloud experience to develop solutions in support of client technology. This position involves working on an exceptionally talented ...

Jaggaer

Cloud Engineer

Durham, NC

$53.75 - $72/hr

As a Cloud Engineer, you will play a key role in designing, deploying, and maintaining cloud-based ... Support network and security configurations, including firewalls, VPNs, and identity management.

Avalara

Cloud Security Engineer

Durham, NC · On-site

$136K/yr

Support cloud incident response by providing subject matter expertise and contributing to investigation and remediation efforts * Collaborate with security and engineering teams to improve security ...

Jaggaer

Cloud Engineer

Durham, NC · On-site +1

$53.75 - $72/hr

As a Cloud Engineer, you will play a key role in designing, deploying, and maintaining cloud-based ... Support network and security configurations, including firewalls, VPNs, and identity management.

Jaggaer

Cloud Engineer

Durham, NC

$53.75 - $72/hr

As a Cloud Engineer, you will play a key role in designing, deploying, and maintaining cloud-based ... Support network and security configurations, including firewalls, VPNs, and identity management.

Celito Communications

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Celito Communications, Inc.

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

ARA

Cloud Engineer-Cloud Platforms

Raleigh, NC · On-site

$49.25 - $65.75/hr

You will be working on a team that is building a cloud-based development environment. You will work ... support, and encourage professional career development for women to maximize career and ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3, caching, backup, and lifecycle management. * Strong communication, collaboration, problem-solving, and ...

LexisNexis

Principle AWS Cloud Engineer

Raleigh, NC · On-site +1

$54.25 - $72.50/hr

Experience supporting cloud data services and storage patterns such as RDS/Aurora, DynamoDB, S3, caching, backup, and lifecycle management. * Strong communication, collaboration, problem-solving, and ...

Collabera

Cloud Engineer

Raleigh, NC

$54.25 - $72.50/hr

Hands on experience designing, supporting or deploying applications in an Openstack environment ... Expert familiarity with cloud computing concepts including virtualization, web services API ...

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How much do cloud support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for cloud support in Raleigh, NC is $61.13, according to ZipRecruiter salary data. Most workers in this role earn between $52.12 and $69.62 per hour, depending on experience, location, and employer.

What is a Cloud Support job?

A Cloud Support job involves assisting customers with technical issues related to cloud services, such as computing, storage, and networking. Professionals in this role troubleshoot problems, provide guidance on best practices, and ensure system performance and reliability. They often work with cloud platforms like AWS, Azure, or Google Cloud to diagnose and resolve customer inquiries. Strong problem-solving skills, knowledge of cloud computing, and excellent communication are essential for success in this role.

What does a typical day look like for someone in a Cloud Support role?

A typical day in Cloud Support involves troubleshooting customer issues with cloud services, responding to service tickets, and collaborating with other IT professionals to resolve complex technical challenges. You may participate in regular team meetings, document solutions for knowledge bases, and work directly with customers via email, chat, or phone. The pace is often dynamic, requiring quick thinking and adaptability as new support requests arise. You’ll also have the opportunity to expand your skills by staying updated on the latest cloud technologies and industry best practices.

What are the key skills and qualifications needed to thrive in the Cloud Support position, and why are they important?

To thrive as a Cloud Support professional, strong problem-solving abilities, familiarity with cloud platforms (such as AWS, Azure, or Google Cloud), and a background in IT or computer science are generally required. Hands-on experience with cloud management tools, networking protocols, operating systems, and certifications like AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly valued. Excellent communication skills, patience, and the ability to simplify technical information are key soft skills that help in resolving customer issues effectively. These qualifications are important because they enable you to provide timely and expert support to users navigating complex cloud environments, ensuring customer satisfaction and system reliability.

What are the most commonly searched types of Cloud Support jobs in Raleigh, NC? The most popular types of Cloud Support jobs in Raleigh, NC are:
What are popular job titles related to Cloud Support jobs in Raleigh, NC? For Cloud Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Cloud Support jobs in Raleigh, NC look for? The top searched job categories for Cloud Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Cloud Support jobs? Cities near Raleigh, NC with the most Cloud Support job openings:
Cloud Support jobs near you
Infographic showing various Cloud Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $127,143 per year, or $61.1 per hour.
Tier 2 Cloud Support

Tier 2 Cloud Support

ARA

Raleigh, NC • On-site

Full-time

Posted 21 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.
If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you'll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.
The successful applicant will:
  1. Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
  2. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
  3. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
  4. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
  5. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
  6. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
  7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Tier 2 Cloud Support Position Requirements:
  • Must be a US Citizen (No exceptions; green card holders are not eligible)
  • Must currently have an active Secret clearance. Strong factors for disqualification include dual citizenship, living with or having relationship with foreign nationals and attendance at foreign universities and colleges
  • Bachelor's degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience
  • Must be willing to participate in On Call and weekend work as needed
  • Minimum 2 years of experience supporting virtual environments
  • Minimum 2 years of experience supporting Windows Server or Linux-based systems
  • Successfully acquire and maintain Special Access Program (SAP) access
  • Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.
  • Good oral & written communication skills
  • Excel as a team player and strive to maximize team & department performance
  • Willing to work on-site, daily, at our Raleigh, NC location
  • Qualified candidates who accept an offer of employment will be subject to completing a national security risk assessment based on SEAD-3 reporting requirements. All offers of employment will be contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements

Tier 2 Cloud Support Position Preferences:
  • 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).
  • Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).
  • Prior experience working in a classified or Special Access Program (SAP) environment.
  • Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff.
  • Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations.

If this is the perfect job for you please apply online at https://www.ara.com/job-search today!
Who is ARA?
Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, "Engineering and Science for Fun and Profit" sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company.
To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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