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Cloud Support Jobs in Raleigh, NC (NOW HIRING)

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Berriehill Research

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

HonorVet Technologies

Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Support the build-out of an Azure cloud environment from the ground up. * Design and manage cloud infrastructure components including: Networks ,Virtual machines , Load balancers , Storage and ...

UniQtal Solutions LLC

Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Required Skills: * Thorough knowledge of DevOps principles, practices, and tools (7 Years) * Thorough knowledge of cloud infrastructure best practices ...

Xylem

Cloud Engineer

Morrisville, NC · Hybrid

$52.25 - $69.75/hr

Support cloud operations by managing access requests, resolving routine service issues, and coordinating escalations with engineering teams and technology vendors. Contribute to the modernization of ...

HonorVet Technologies

Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

The complexity of these responsibilities is essential to Client to support the building of the Azure tenant from scratch so that systems can be placed in the cloud. Client and vendors have an ...

VIVA USA INC

Cloud Engineer

Raleigh, NC · On-site

$49.75 - $66.50/hr

Hybrid The client is seeking a Cloud Engineer - Expert that will support the ongoing client Cloud infrastructure build. The primary focus is to help the client understand the architecture and be a ...

VIVA USA INC

Cloud Engineer

Raleigh, NC · On-site

$49.75 - $66.50/hr

Hybrid The client is seeking a Cloud Engineer - Expert that will support the ongoing client Cloud infrastructure build. The primary focus is to help the client understand the architecture and be a ...

Avalara

Cloud Security Engineer

Durham, NC · On-site

$136K/yr

Support cloud incident response by providing subject matter expertise and contributing to investigation and remediation efforts * Collaborate with security and engineering teams to improve security ...

Avalara, Inc.

Cloud Security Engineer

Durham, NC · On-site

$125 - $150/hr

Support cloud incident response by providing subject matter expertise and contributing to investigation and remediation efforts * Collaborate with security and engineering teams to improve security ...

Novalink Solutions LLC

Cloud Engineer- Expert

Raleigh, NC · On-site

$78 - $85/mo

NCDIT-Transportation (NCDIT-T) Infrastructure Team is seeking a Cloud Engineer - Expert that will support the ongoing DMV NCMAX Cloud infrastructure build. The candidate will need to come on-site on ...

VIVA USA INC

Cloud Engineer - Hybrid

Raleigh, NC · On-site

$54.25 - $72.50/hr

The client is seeking a Cloud Engineer - Expert that will support the ongoing client Cloud infrastructure build. The primary focus is to help the client understand the architecture and be a bridge ...

Novalink Solutions LLC

Cloud Engineer- Expert

Raleigh, NC · On-site

$125 - $150/hr

Number of Positions 1 NCDIT-Transportation (NCDIT-T) Infrastructure Team is seeking a Cloud Engineer - Expert that will support the ongoing DMV NCMAX Cloud infrastructure build. The candidate will ...

Vailexa

Cloud Engineer

Research Triangle Park, NC · On-site

$52.50 - $70.25/hr

Support CI CD pipelines and deployment workflows across environments * Manage source control and ... Experience working with cloud based services and distributed systems * Experience with source ...

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How much do cloud support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cloud support in Raleigh, NC is $56.05, according to ZipRecruiter salary data. Most workers in this role earn between $47.79 and $63.85 per hour, depending on experience, location, and employer.

What is a cloud support?

A Cloud Support job involves assisting customers with technical issues related to cloud services, such as computing, storage, and networking. Professionals in this role troubleshoot problems, provide guidance on best practices, and ensure system performance and reliability. They often work with cloud platforms like AWS, Azure, or Google Cloud to diagnose and resolve customer inquiries. Strong problem-solving skills, knowledge of cloud computing, and excellent communication are essential for success in this role.

What does a cloud support do?

A typical day in Cloud Support involves troubleshooting customer issues with cloud services, responding to service tickets, and collaborating with other IT professionals to resolve complex technical challenges. You may participate in regular team meetings, document solutions for knowledge bases, and work directly with customers via email, chat, or phone. The pace is often dynamic, requiring quick thinking and adaptability as new support requests arise. You’ll also have the opportunity to expand your skills by staying updated on the latest cloud technologies and industry best practices.

What are the key skills and qualifications needed to thrive in cloud support, and why are they important?

To thrive as a Cloud Support professional, strong problem-solving abilities, familiarity with cloud platforms (such as AWS, Azure, or Google Cloud), and a background in IT or computer science are generally required. Hands-on experience with cloud management tools, networking protocols, operating systems, and certifications like AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly valued. Excellent communication skills, patience, and the ability to simplify technical information are key soft skills that help in resolving customer issues effectively. These qualifications are important because they enable you to provide timely and expert support to users navigating complex cloud environments, ensuring customer satisfaction and system reliability.

What are the most commonly searched types of Cloud Support jobs in Raleigh, NC?

The most popular types of Cloud Support jobs in Raleigh, NC are:

What are popular job titles related to Cloud Support jobs in Raleigh, NC?

For Cloud Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Cloud Support jobs in Raleigh, NC look for?

The top searched job categories for Cloud Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Cloud Support jobs?

Cities near Raleigh, NC with the most Cloud Support job openings:

Cloud Support jobs near you
Infographic showing various Cloud Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $116,594 per year, or $56.1 per hour.

Tier 2 Cloud Support

Raleigh, NC • On-site

Berriehill Research
See more jobs at Berriehill Researchexternal

Full-time

Re-posted 4 days ago

Job description

At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting opportunity worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting environment that promotes teamwork and cross-training in a wide range of related disciplines.  

The successful applicant will:

Administer, develop, configure, implement, and maintain the systems that comprise the underlying cloud platform. Maintain public and/or private cloud systems and deploy them in an automated way; and monitor, move, and alter the systems using a prescribed methodology.

Establish and implement standards for cloud operations according to specifications and parameters. Determine business needs and select and support tools to meet them.

Maintain and build upon existing network and domain environments. Serve as front line point of contact for end users and customers looking for technical assistance via phone, e-mail, and ticketing system. Triage problem tickets and outage reports and escalate as needed. Document and assist with streamlining technical processes.

Tier 2 Cloud Support Position Requirements:

  • U.S. Citizen (No green card)
  • BS or higher in computer science, IT, engineering, applied mathematics, or a closely related field with 5-7 years of relevant work experience OR 3-5 years of relevant work experience
  • Must be willing to participate in On Call and weekend work as needed
  • Ability to work Hybrid in-office schedule and in office as needed
  • Successfully acquire 8570/8140 IAT Level 2 Certification (Sec+) within sixty (60) days and maintain it
  • Eligibility to apply for and hold a US security clearance (selected applicants will undergo a security investigation and must meet eligibility requirements at the time of employment)
  • Good oral & written communication skills
  • Excel as a team player and strive to maximize team & department performance


          Tier 2 Cloud Support Position Preferences:

          • Intermediate knowledge: Systems and Cloud Administration
          • Previous experience with supporting end-users at a Tier 2 level
          • Experience with user management of enterprise systems
          • Linux and Windows OS experience
          • Self-directed, detail oriented, problem solver

          If this is the perfect job for you please apply online at https://www.ara.com/job-search today!

          Who is ARA?  

          Do you want to work for a purpose? Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company. We have been providing technically superior solutions to complex and challenging problems in the physical sciences since 1979. ARA has over 2,200 employee-owners and continues to grow rapidly. Together, our offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. 

          ARA also prides itself, on having a challenging culture where innovation & experimentation are the norm. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. Employee ownership ensures you have a voice in what happens in the company. We are also very proud of our Women’s Initiative Network (WIN), whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.  

          To find out more about what the Software Enterprise Division has to offer, visit our website at: https://www.ara.com/benefits/ 

          Apply