Cloud Support Engineer Jobs in Ohio (NOW HIRING)

Job Description

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Public Cloud Platform Engineer at JPMorgan Chase within the Global Technology team, you will be guiding application teams on moving to public cloud, support with maintaining, and support resolving production incidents that impact our customers, clients, and businesses around the globe.

Job responsibilities 

• Drive, support, and deliver on a strategy to operate on a build broad use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, AWS CloudFront, AWS EFS, CloudWatch, EKS)
• Identify opportunities to improve resiliency, availability, secure, high performing platforms in Public Cloud using JPMC best practices
• Improve reliability, quality, and reduce time to resolve issues in production incidents on software applications 
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for the public cloud platform
• Debug and optimize systems and automate routine tasks.
• Collaborate with a cross-functional team to identify potential risks in production and opportunities to improve user experiences at every interaction.
• Drive work streams to ensure Applications meet strict non-functional requirements for Public Cloud On-boarding 
• Evaluate production readiness through game days, resiliency tests and chaos engineering exercises.
• Utilize programming languages like Java, Python, SQL, Node, Go, and Scala, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services 
• Monitor metrics and program health, anticipate and clear blockers, manage escalations

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• A deep understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
• experience/knowledge building or supporting web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
• Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven etc.
• Experience across the SDLC process - Design and/or Development and/or support 
• Experience/Knowledge using monitoring solutions like CloudWatch, Prometheus, Datadog
• Experience/Knowledge of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
• Experience with one or more public cloud platforms like AWS, GCP, Azure 
• Experience with automation of Infrastructure tasks using Python or other languages
• Knowledge in leveraging AI/LLM tools to enable self-service on diagnosing infrastructure errors/failures

Preferred qualifications, capabilities, and skills

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• SRE mindset Culture/Approaches: To run better production systems by creating engineering solutions to operational problems.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans