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Client Support Administrator Jobs in Texas (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Roanoke, TX · On-site

$60K - $75K/yr

... with system administrators and key business decision makers supporting defi's Auto Loan ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

defi AUTO LLC

Client Support Desk Analyst

Austin, TX · On-site

$60K - $75K/yr

... with system administrators and key business decision makers supporting defi's Auto Loan ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

Benefit Harbor LP

Benefits Administrator

Plano, TX · On-site

$45K - $50K/yr

Summary/Objective The Benefits Administrator is directly responsible for supporting the Client Manager with the day to day benefit administration for their clients as well as assist client renewals ...

New

Benefit Harbor LP

Benefits Administrator

Plano, TX · On-site

Summary/Objective The Benefits Administrator is directly responsible for supporting the Client Manager with the day to day benefit administration for their clients as well as assist client renewals ...

New

Wilks

Client Technology Specialist

Fort Worth, TX · On-site

The Client Technology Specialist is a client-facing technical support role responsible for ... Administer Microsoft 365 client environments, including Exchange Online, SharePoint Online, Teams ...

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Showing results 21-40

All JobsClient Support Administrator JobsClient Support Administrator Jobs in Texas

Client Support Administrator information

See Texas salary details

$13

$20

$36

How much do client support administrator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client support administrator in Texas is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support Administrator?

To excel as a Client Support Administrator, you need strong organizational skills, attention to detail, and a background in customer service—often supported by a relevant degree or administrative experience. Familiarity with CRM software, helpdesk ticketing systems, and office productivity tools like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for building trust and effectively resolving client issues. These skills ensure prompt, accurate support and foster positive client relationships, which are vital for client satisfaction and retention.

How does a Client Support Administrator typically collaborate with other departments to resolve client issues?

As a Client Support Administrator, you will frequently work alongside teams such as IT, sales, and product management to resolve client inquiries efficiently. Collaboration often involves escalating technical issues to specialists, coordinating with account managers for client-specific needs, and providing feedback to product teams about recurring concerns. Strong communication skills are essential, as you’ll act as a bridge between clients and internal teams, ensuring that solutions are delivered accurately and promptly. This cross-department collaboration not only enhances client satisfaction but also helps you build a broad network within the organization.

What is the difference between Client Support Administrator vs Customer Service Representative?

AspectClient Support AdministratorCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or administrationHigh school diploma or equivalent; customer service certifications are a plus
Work EnvironmentOffice setting, often supporting specific clients or accountsCall centers, retail, or office environments handling general customer inquiries
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecommunications, hospitality, various industries
Common Search & Comparison IntentUnderstanding administrative and client support roles in a professional settingGeneral customer service roles and responsibilities

While both roles involve assisting clients and customers, a Client Support Administrator typically handles more specialized account management and administrative tasks within a professional environment. In contrast, a Customer Service Representative often manages general inquiries and support across various industries. The roles overlap in communication skills and customer interaction but differ in scope and complexity.

What are popular job titles related to Client Support Administrator jobs in TX?

For Client Support Administrator jobs in TX, the most frequently searched job titles are:

Client Support Administrator jobs near you
Infographic showing various Client Support Administrator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,618 per year, or $20 per hour.

Client Support Desk Analyst

defi AUTO LLC

Roanoke, TX • On-site

$60K - $75K/yr

Full-time

Posted 16 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.