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Client Success Jobs in Ridgewood, NJ (NOW HIRING)

OpenAP LLC

Client Success Manager

New York, NY · On-site +1

About the Role OpenAP is seeking a Client Success Manager to support and grow our agency and brand relationships across an assigned book of business. This role serves as a trusted advisor to clients ...

Swayable

Client Success Director

New York, NY · On-site

$130 - $170K/hr

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major ...

Rebar

Senior Client Success Manager

New York, NY · On-site

The Role We're hiring a Senior Client Success Manager to help scale Rebar's Client Success function during a critical phase of company growth. This role combines strategic account management with ...

TIAA

Client Success Manager

New York, NY · On-site

$90K - $125K/yr

We are seeking a Client Success Manager to play a critical role in shaping the client experience across Brooklyn's tax-advantaged products. This individual will serve as a key point of contact for ...

Swayable

Client Success Director

New York, NY · On-site

$130 - $170K/hr

Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major ...

IBISWorld

Client Success Manager

New York, NY · On-site

As a Client Success Manager at IBISWorld, you will work within a dynamic pod model alongside an Account Executive to manage a dedicated portfolio of clients, bringing together sales, service, and ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal Remote or Hybrid (US), New York area preferred About the role The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success Legal ...

Intap

Client Success Director, Legal

New York, NY · On-site +1

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp's Client Success ...

WebMD

Client Success Manager

Newark, NJ · On-site

We're looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting ...

Flare

Client Success Manager

New York, NY · On-site +1

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression - leading clients through family law matters and ensuring cases move smoothly and ...

Dow Jones

Director, Enterprise Client Success

New York, NY · Hybrid

$160K - $200K/yr

As Director of Client Success, you will own the strategy, structure, and execution of our enterprise client success model, ensuring customers achieve measurable value and driving long-term growth ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Ridgewood, NJ

Client Success information

See Ridgewood, NJ salary details

$32.9K

$84K

$141.7K

How much do client success jobs pay per year?

As of Jun 24, 2026, the average yearly pay for client success in Ridgewood, NJ is $84,043.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Client Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Many CSMs also receive bonuses or commissions and benefit from skills in customer relationship management tools and communication. Entry-level positions may start lower, while experienced professionals with certifications can earn higher salaries.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What job makes 10,000 a month without a degree?

A Client Success Manager can earn $10,000 or more per month through commissions, bonuses, and high-value client accounts, especially in SaaS or tech industries. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

How can I make $2000 a week working from home?

In client success roles, earning $2000 a week typically requires high-level experience, strong communication skills, and the ability to manage multiple accounts or clients efficiently. Many professionals achieve this through a combination of base salary, commissions, or bonuses, often working full-time hours and leveraging tools like CRM software. Building a reputation and gaining certifications can also help increase earning potential in remote client success positions.
What job categories do people searching Client Success jobs in Ridgewood, NJ look for? The top searched job categories for Client Success jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Client Success jobs? Cities near Ridgewood, NJ with the most Client Success job openings:
Client Success jobs near you
Client Success Manager

Client Success Manager

OpenAP LLC

New York, NY • On-site, Remote

Full-time

Medical, Retirement

Posted 12 days ago

Job description

About OpenAP
Founded and owned by the largest television networks in the U.S., OpenAP is a collective of innovators fundamentally changing how advertising is bought and sold across the premium video ecosystem. Together with our partners, we are powering a more sustainable model for ad-supported television by:
  • Connecting advertisers with the precise audiences they want to reach
  • Connecting publishers and platforms to enable holistic, cross-screen targeting and measurement
  • Connecting people with relevant brand messages that enhance the viewing experience

OpenAP is based in New York City and Los Angeles, with team members located across the United States.
About the Role
OpenAP is seeking a Client Success Manager to support and grow our agency and brand relationships across an assigned book of business. This role serves as a trusted advisor to clients, helping them successfully activate, manage, and measure audience-based advertising campaigns through OpenAP's platform and solutions.
The ideal candidate is client-focused, proactive, highly organized, and committed to team success. They are comfortable managing multiple priorities, collaborating cross-functionally, and communicating effectively with both internal and external stakeholders. This individual will play a critical role in delivering an exceptional client experience while helping drive customer satisfaction, retention, and long-term growth.
Responsibilities
Client Relationship Management
  • Manage and grow relationships across an assigned portfolio of agency clients.
  • Serve as the primary point of contact for clients throughout the campaign lifecycle, providing timely, professional, and solutions-oriented support.
  • Build trusted relationships with client stakeholders while representing OpenAP's products and services.
  • Monitor account health, proactively identify risks and opportunities, and recommend solutions that support client growth.
  • Support account retention, renewal, and upsell efforts through strong client engagement and partnership.
  • Participate in client-facing activities, including in-person meetings and client entertainment for relationship building.
Campaign Execution
  • Lead pre-campaign planning, campaign activation support, mid-campaign check-ins, and post-campaign reporting and analysis.
  • Consult clients on audience activation strategies, campaign execution, and measurement best practices.
  • Leverage campaign performance data and Platform insights to deliver strategic recommendations and optimize client outcomes.
  • Conduct client-facing OpenAP Platform demonstrations, reporting walkthroughs, and educational sessions to drive Platform adoption and utilization.
  • Lead both in-person and virtual client presentations, business reviews, campaign recaps, and strategic discussions, translating campaign performance into clear, actionable recommendations.
Cross-Functional Partnership
  • Partner closely with Agency Development, Publisher and Audience Solutions, Product, Operations, and other cross-functional teams to deliver successful client outcomes.
  • Coordinate cross-functional alignment on client priorities, ensuring timely communication of updates, recommendations, insights, and next steps.
Operational Excellence
  • Maintain a high level of organization and follow-through across client requests, deliverables, and deadlines.
  • Identify opportunities to improve client workflows, internal processes, and operational efficiency.
Team & Culture
  • Foster a collaborative and growth-oriented team environment through knowledge sharing, continuous learning, and active participation in team discussions and initiatives.

Must Haves
Experience
  • 4-7+ years of experience in Client Success, Account Management, or a related customer-facing role.
  • Experience within advertising, media, ad technology, television, or streaming.
  • Strong professional presence to confidently engage with senior client stakeholders.
  • Familiarity with advertising agency workflows and the campaign management lifecycle.
Client Management & Communication
  • Strong written, verbal, and presentation communication skills.
  • Willingness and ability to participate in client-facing activities, including in-person meetings and client entertainment.
  • Demonstrated ownership, accountability, and follow-through in managing projects and client relationships.
Organization & Execution
  • Strong proficiency in Microsoft Excel and PowerPoint, with experience developing client-facing reports, presentations, and meeting materials.
  • Strong organizational skills and exceptional attention to detail.
  • Demonstrated ability to manage multiple priorities and client engagements simultaneously.
  • Excellent problem-solving, troubleshooting, and critical-thinking skills.
  • Proactive mindset with a willingness to identify challenges, propose solutions, and drive action.
What We Offer
At OpenAP, our most valuable asset is our people. We put great emphasis on taking care of our people and are proud to offer:
  • Generous time off and a full calendar of company holidays (including your birthday!)
  • Comprehensive healthcare benefits for you and your family
  • Retirement savings plan options
  • 401k match
  • A one-time home office stipend to set up your ideal WFH environment, no matter where in the country you're located
  • A culture focused on personal growth and development
  • Wellness-based perks, including a Headspace membership for every employee and more

The expected base salary for this position is $95,000 - $110,000, plus eligibility for an annual performance bonus, participation in a Long Term Incentive Plan (LTIP) and a full benefits package, including health insurance, flexible time off, a 401(k) plan with match and more. The exact salary will depend on a variety of factors, including qualifications, experience and geographic location.

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