ZipRecruiter

Log In

1

Client Success Jobs in Washington (NOW HIRING)

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Bowie, MD · On-site

$45K - $75K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... communication, and client-facing skills. If you're someone who enjoys staying busy, taking ...

New

Growing Marketing Organization

Be Seen First

Entry Level Client Success Coordinator

Annapolis, MD · On-site

$45K - $75K/yr

... and are driven by success. The ideal candidate is confident on the phone, highly organized ... communication, and client-facing skills. If you're someone who enjoys staying busy, taking ...

New

Moore

Senior Manager, Client Success

Lanham, MD · On-site

TheSenior Manager, Client Successwill lead ateam of in-house and contract staff to ensurethat ... success. For more information about 1st Degree and Moore, please visit www.1stdegree.com and www ...

Advatix, Inc.

Vice President, Client Solutions

Columbia, MD · Remote

$141K - $181K/yr

Vice President, Client Success Role Summary Our client seeks a Vice President, Client Success, to lead their organization's Nonprofit Sales team. The role is responsible for driving revenue growth ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Washington

Client Success information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do client success jobs pay per year?

As of Jun 26, 2026, the average yearly pay for client success in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Client Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Many CSMs also receive bonuses or commissions and benefit from skills in customer relationship management tools and communication. Entry-level positions may start lower, while experienced professionals with certifications can earn higher salaries.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What job makes 10,000 a month without a degree?

A Client Success Manager can earn $10,000 or more per month through commissions, bonuses, and high-value client accounts, especially in SaaS or tech industries. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

How can I make $2000 a week working from home?

In client success roles, earning $2000 a week typically requires high-level experience, strong communication skills, and the ability to manage multiple accounts or clients efficiently. Many professionals achieve this through a combination of base salary, commissions, or bonuses, often working full-time hours and leveraging tools like CRM software. Building a reputation and gaining certifications can also help increase earning potential in remote client success positions.
What are the most commonly searched types of Client Success jobs in Washington? The most popular types of Client Success jobs in Washington are:
What are popular job titles related to Client Success jobs in Washington? For Client Success jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Washington look for? The top searched job categories for Client Success jobs in Washington are:
What cities in Washington are hiring for Client Success jobs? Cities in Washington with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Washington as of June 2026, with employment types broken down into 100% Full Time. Highlights an 66% In-person, and 34% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.
Client Success Representative

Client Success Representative

Tax Analysts

Falls Church, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Provides customer support to the end users for assigned accounts, and admin support for Account Executives and primary business contacts. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  1. Assist clients with technical issues, including log-in/access to website and browser troubleshooting.
  2. Assists sales executives with orders, renewals, and other general customer interactions to maintain assigned territory client accounts.
  3. Monitors the customer service queue and responds to all customer inquiries. Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities.
  4. Calls existing customers to determine satisfaction levels, training needs, and to answer questions.
  5. Manages subscriptions and users in NetSuite CRM by recording and maintaining accurate customer information in the database.
  6. Maintains up-to-date awareness of Tax Analysts' products and industry trends.
  7. Elicits and gathers client feedback in products and conveys information to sales executives. Actively seeks out and passes sales leads to the appropriate sales executive.
  8. Develops a consultative approach and adds value to customers and prospects through knowledge and expertise.
  9. Works with current clients with assigned territory reps to ensure a high-level of customer satisfaction; keeps customers informed about available services, prices, and new products. Passes along upsell opportunities to appropriate sales executive.
  10. Maintain existing IP Master accounts and update information, convert IP ranges (when necessary) create new IP Master accounts.
  11. Develop knowledge of user data to strategically support usage growth within the client base. 

KNOWLEDGE & SKILLS:

  • Ability to troubleshoot a wide variety of level 1 technical support requests
  • Understanding of how subscription-based websites work; ability to identify registration and log-in issues
  • Ability to interact naturally and comfortably with high-level executives
  • Tenacity and resourcefulness in resolving client issues
  • Detail oriented with excellent follow-up skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills, including the ability to establish and maintain rapport
  • Superior customer-focused attitude
  • Strong analysis and judgment skills
  • Works well in a team environment

Requirements

  • BA degree or equivalent in experience preferred
  • 1+ year of customer service support experience required
  • Must have basic sales skills
  • Experience with NetSuite or Salesforce, Mailchimp and Google Analytics preferred

Benefits

  • Health/Dental/Vision
  • 401K: Immediately vested
  • Tuition assistance
  • Qualified employer under the Public Service Loan Forgiveness program (PFSL)
  • Generous Paid Time Off
  • Dog-friendly office
  • Private gym onsite
  • Medical, Dental, Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Disability Insurance
  • Pet Insurance
  • Tuition Assistance
  • Trade Publication/News Subscription Reimbursement
  • Exercise Room
  • Paid Holidays
  • Vacation and Sick Leave
  • Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.

Apply