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Client Success Jobs in Washington (NOW HIRING)

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

They are proactive and act as an escalation point for issues that impact client success by identifying retention risks and growth opportunities. As a member of the Customer Success Team, this ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. • Build and maintain strong relationships with stakeholders at all ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv's SaaS solutions. * Build and maintain strong relationships with stakeholders at all ...

CAQH

Client Partnerships Manager

Washington, DC · On-site

$110 - $130/hr

Define, track and communicate client success measures that demonstrate the operational and business value of DataSpring solutions. * Drive adoption and effective utilization of DataSpring products ...

PROVE

Customer Success Manager, Enterprise

Washington, DC · On-site

$100K - $110K/yr

The Customer Success Manager will be client focused and Prove product savvy. You are someone who wants to blend people and technology to drive and exceed successful outcomes for our clients. You are ...

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Showing results 41-60

All JobsClient Success JobsClient Success Jobs in Washington

Client Success information

See Washington salary details

$36.8K

$94.1K

$158.6K

How much do client success jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client success in Washington is $94,078.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $112,100.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Washington?

The most popular types of Client Success jobs in Washington are:

What are popular job titles related to Client Success jobs in Washington?

For Client Success jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Washington look for?

The top searched job categories for Client Success jobs in Washington are:

What cities in Washington are hiring for Client Success jobs?

Cities in Washington with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Washington as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $94,078 per year, or $45.2 per hour.

VP Client Success & Retention (PE, Fintech) (f/m/x)

Cepres GmbH

Washington, DC • On-site

$156K - $201K/yr

Other

Re-posted 12 days ago

Job description

VP Client Success & Retention

CEPRES is a leading and fast-growing digital investment platform for private capital markets—an asset class that has become increasingly important in global portfolios of sovereign wealth funds, insurance companies, pension plans, and other institutional investors. Our clients use CEPRES to manage, analyze, and benchmark their private market investments, while the platform connects thousands of professionals through one of the world's largest private investment networks. CEPRES GmbH / Corp is headquartered in Munich and New York, with additional offices in Denver, Heidelberg, and several locations in the Middle East. Our team is incredibly diverse with over 20 nationalities globally. We value smart and innovative people who also work effectively in a team environment and who are global players.

About the Role: We are seeking a VP Client Success & Retention (f/m/x) to lead CEPRES' global customer success organization and drive long-term value across our institutional client base. This is a senior leadership role responsible for customer retention, adoption, expansion, and strategic client engagement across private equity firms, pension funds, sovereign wealth funds, insurance companies, asset managers, and other institutional investors. Working closely with Sales, Product, Data Delivery, Finance, and senior leadership, you will ensure clients realize measurable value from CEPRES solutions while supporting the company's continued growth.

The ideal candidate combines deep private markets expertise with a proven track record of leading customer-facing teams, managing executive-level relationships, and delivering commercial outcomes through client retention, renewals, cross-selling, and upselling initiatives.

Key Responsibilities:

  • Customer Success Strategy & Leadership
  • Client Engagement & Relationship Management
  • Commercial Growth & Retention
  • Service Delivery & Operational Excellence

Requirements:

  • 10+ years of experience in customer success, account management, relationship management, or client services within financial services, fintech, financial software, data, or investment technology environments.
  • Experience leading global customer-facing teams and organizations.
  • Deep understanding of private markets, including Private Equity, Venture Capital, Private Credit, Infrastructure, Fund-of-Funds, and institutional investment workflows.
  • Experience in investment-related disciplines such as asset management, investment banking, consulting, accounting, audit, or financial services.
  • Experience working with enterprise B2B SaaS, financial software, data platforms, or investment technology solutions.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong project and operational management capabilities.
  • Customer-first mindset with a passion for delivering exceptional client experiences.

Benefits:

  • Career Path in Private Markets
  • Culture That Drives Ownership
  • Commitment to Our People
  • Attractive compensation package

At CEPRES, we're committed to creating an inclusive environment for all. We celebrate diversity and encourage applicants from all backgrounds, experiences, and perspectives to apply.

Available Locations for this position:

US, Germany, Switzerland, England

Apply