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Client Success Jobs in Tennessee (NOW HIRING)

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Fix Group Management

Client Success Guide

Franklin, TN · On-site

$60K - $75K/yr

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix Academy. They own the relational and accountability layer between members, coaches, and admins.

StoragePug

Director of Client Success

Knoxville, TN · On-site +1

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

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All JobsClient Success JobsClient Success Jobs in Tennessee

Client Success information

See Tennessee salary details

$29.5K

$75.4K

$127.1K

How much do client success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client success in Tennessee is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Tennessee?

The most popular types of Client Success jobs in Tennessee are:

What are popular job titles related to Client Success jobs in Tennessee?

For Client Success jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Tennessee look for?

The top searched job categories for Client Success jobs in Tennessee are:

What cities in Tennessee are hiring for Client Success jobs?

Cities in Tennessee with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Tennessee as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Client Success Manager

Nashville, TN • On-site

Acumen Technology
IT Services • 11 - 50 employees
Learn more about Acumen Technologyexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 12 days ago

Job description

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
Your responsibilities as a Client Success Team member will include:
  • Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
  • Scheduling and leading regular Strategic Technology Review meetings with assigned clients
  • Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
  • Working closely with internal teams to coordinate and prioritize client requests and projects.
  • Contributing to the ongoing improvement of client success processes and procedures.
  • Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Work From Home/In Office:
Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.
Acumen's Commitment to our Employees:
We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.
Acumen Technology Core Values:
  • Intentional Everything
  • Deliver with Confidence & Passion
  • I've Got Your Back
  • Adapt & Overcome
  • Do IT Right.

To excel in this role, you should have:
  • Prior experience in a client-facing role, preferably in the IT industry.
  • Strong communication and interpersonal skills to effectively engage and build relationships with clients.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive and proactive attitude, with a passion for customer success.

Requirements
  • Prior experience in a client-facing role, preferably in the Technology industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.

Benefits
  • 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
  • Consistently recognized as a Best Place to Work by Nashville Business Journal
  • Company Matching 401k
  • Flexible hyrbid schedule
  • Fun working environment and culture with regular activities both for employees and their families
  • Family vacation bonus at 5th year
  • Family Leave (Maternity, Paternity)
  • Well Stocked Kitchen with Food & Snacks

Apply