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Digital Client Success Manager Jobs in Tennessee

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Acumen Technology

Client Success Manager

Nashville, TN · Hybrid

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

5ironCyber

Client Success Manager

Franklin, TN · On-site

$80K - $100K/yr

CLIENT SUCCESS MANAGER 5ironCyber security operations solutions provide comprehensive detection and response, 24/7/365. We actively respond to events as they occur, requiring less bandwidth from our ...

Fix Group Management

Client Success Guide

Franklin, TN

$60K - $75K/yr

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... Relationship Management Skills: Proven ability to build trust-based relationships with business ...

Fix Group Management

Client Success Guide

Franklin, TN

$60K - $75K/yr

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... Relationship Management Skills: * Proven ability to build trust-based relationships with business ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Tennessee

Digital Client Success Manager information

See Tennessee salary details

$13.2K

$84.3K

$148.8K

How much do digital client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for digital client success manager in Tennessee is $84,335.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $103,900.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Tennessee?

For Digital Client Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Tennessee look for?

The top searched job categories for Digital Client Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Digital Client Success Manager jobs?

Cities in Tennessee with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Client Success Manager

Acumen Technology

Nashville, TN • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work.
Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.
Your responsibilities as a Client Success Team member will include:
  • Building and maintaining strong relationships with assigned clients, understanding their business needs, and providing exceptional customer service.
  • Scheduling and leading regular Strategic Technology Review meetings with assigned clients
  • Proactively identifying and addressing client concerns and issues, and ensuring timely resolution.
  • Working closely with internal teams to coordinate and prioritize client requests and projects.
  • Contributing to the ongoing improvement of client success processes and procedures.
  • Collaborating with the Sales team to identify upsell and cross-sell opportunities within assigned client base.

Work From Home/In Office:
Acumen Technology is a hybrid workplace, and we support a work from home environment. We provide a budget for all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that allows.
Acumen's Commitment to our Employees:
We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there.
Acumen Technology Core Values:
  • Intentional Everything
  • Deliver with Confidence & Passion
  • I've Got Your Back
  • Adapt & Overcome
  • Do IT Right.

To excel in this role, you should have:
  • Prior experience in a client-facing role, preferably in the IT industry.
  • Strong communication and interpersonal skills to effectively engage and build relationships with clients.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A positive and proactive attitude, with a passion for customer success.

Requirements
  • Prior experience in a client-facing role, preferably in the Technology industry.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple priorities and work under tight deadlines.
  • Strong attention to detail and organizational skills.

Benefits
  • 100% employer paid health insurance (medical and dental) and first $1,000 of qualified medical expenses covered
  • Consistently recognized as a Best Place to Work by Nashville Business Journal
  • Company Matching 401k
  • Flexible hyrbid schedule
  • Fun working environment and culture with regular activities both for employees and their families
  • Family vacation bonus at 5th year
  • Family Leave (Maternity, Paternity)
  • Well Stocked Kitchen with Food & Snacks

Apply