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Client Success Jobs in Alcoa, TN (NOW HIRING)

StoragePug

Director of Client Success

Knoxville, TN · Remote

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

StoragePug

Director of Client Success

Knoxville, TN · On-site +1

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

INVO

PEO Client HR Manager

Oak Ridge, TN · On-site

Meaningful impact on client success and workforce effectiveness. How to Apply Qualified candidates are encouraged to submit a resume and cover letter outlining their HR experience, client management ...

PYA P C

Client Delivery Coordinator

Knoxville, TN · On-site

$15.50 - $20.50/hr

Work with industry leaders who are committed to professional growth and client success * Competitive compensation, comprehensive benefits, and opportunities for career advancement

Anytime Fitness

Personal Trainer

Madisonville, TN · On-site

$15 - $25/hr

A supportive team environment focused on client success. * Real growth potential for trainers who show up and put in the work. What We're Looking For: * Current personal training certification (or ...

Lyra Technology Group

Account Manager

Knoxville, TN · On-site

$90K/yr

Provide regular feedback to leadership on trends, service gaps, and opportunities, and support efforts to make client success processes repeatable and scalable. Our ideal Account Manager has the ...

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All JobsClient Success JobsClient Success Jobs in Alcoa, TN

Client Success information

See Alcoa, TN salary details

$28.3K

$72.4K

$122K

How much do client success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client success in Alcoa, TN is $72,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $86,300.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Alcoa, TN?

The most popular types of Client Success jobs in Alcoa, TN are:

What job categories do people searching Client Success jobs in Alcoa, TN look for?

The top searched job categories for Client Success jobs in Alcoa, TN are:

What cities near Alcoa, TN are hiring for Client Success jobs?

Cities near Alcoa, TN with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Alcoa, TN as of June 2026, with employment types broken down into 100% Full Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $72,385 per year, or $34.8 per hour.

Director of Client Success

Knoxville, TN • Remote

StoragePug
Software Development • 11 - 50 employees
Learn more about StoragePugexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Director of Client Success 

StoragePug is hiring our first Director of Client Success. We’re looking for someone to obsess over our clients’ experience, manage our customer-facing team, and model the highest standards of how we treat our clients.

 Who you are 
  • You love helping people, problem-solving with them, and developing them
  • You’re empathetic but aren’t afraid to have hard conversations
  • You obsess over good communication
  • You’re often the “go-to” person because you love learning and you’re not afraid to roll up your sleeves
  • You read “Unreasonable Hospitality”, and everything just made sense
 What we have to offer 
  • A work culture that empowers (and expects) people who crave autonomy and agency 
  • Work side-by-side with our leadership team to make StoragePug the most client-friendly company in self storage
  • Smart, kind teammates who care about the success of our clients
  • Clients you’ll enjoy working with, and a product they genuinely love 
 Benefits and Perks 

We got you. Here’s what you get as a member of the pack:

 
  • 100% employer-paid medical insurance with a low $500 deductible, eligible on the 1st of the month after hire
  • Free vision and dental insurance
  • $3,000 annual personal growth/development stipend
  • $1,000 employee referral bonus 
  • Flexible time off that grows with you - 3 weeks your first year, 4 your second, and 5 after that
  • Parental leave policy for moms and dads
  • 2 paid volunteer days per year 
  • 401k plan
  • $40,000 life insurance policy 
  • Remote work

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