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Director Client Success Jobs in Tennessee (NOW HIRING)

Director of Client Success

Knoxville, TN · On-site +1

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... Escalate at-risk members quickly to the Director of Member Services with context and action plan.

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... Escalate at-risk members quickly to the Director of Member Services with context and action plan.

Position Summary The Client Success Guide is the cornerstone of engagement and retention at ShopFix ... to the Director of Member Services with context and action plan. • Own the relational side of ...

As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... We believe that our team's passion and expertise are the driving forces behind our success and are ...

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Director Client Success information

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Tennessee?

The most popular types of Client Success jobs in Tennessee are:

What are popular job titles related to Director Client Success jobs in Tennessee?

For Director Client Success jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Tennessee look for?

The top searched job categories for Director Client Success jobs in Tennessee are:

What cities in Tennessee are hiring for Director Client Success jobs?

Cities in Tennessee with the most Director Client Success job openings:

Infographic showing various Director Client Success job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Director of Client Success

Knoxville, TN • On-site, Remote

StoragePug
Software Development • 11 - 50 employees

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago


Job description

Director of Client Success
StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the highest standards of how we treat our clients.
Who you are
  • You love helping people, problem-solving with them, and developing them
  • You're empathetic but aren't afraid to have hard conversations
  • You obsess over good communication
  • You're often the "go-to" person because you love learning and you're not afraid to roll up your sleeves
  • You read "Unreasonable Hospitality", and everything just made sense
What we have to offer
  • A work culture that empowers (and expects) people who crave autonomy and agency
  • Work side-by-side with our leadership team to make StoragePug the most client-friendly company in self storage
  • Smart, kind teammates who care about the success of our clients
  • Clients you'll enjoy working with, and a product they genuinely love
Benefits and Perks
We got you. Here's what you get as a member of the pack:
  • 100% employer-paid medical insurance with a low $500 deductible, eligible on the 1st of the month after hire
  • Free vision and dental insurance
  • $3,000 annual personal growth/development stipend
  • $1,000 employee referral bonus
  • Flexible time off that grows with you - 3 weeks your first year, 4 your second, and 5 after that
  • Parental leave policy for moms and dads
  • 2 paid volunteer days per year
  • 401k plan
  • $40,000 life insurance policy
  • Remote work