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Director Client Success Jobs in Tennessee (NOW HIRING)

Wealth Access

Director Software Engineering

Nashville, TN · On-site

$244K/yr

Director Engineering Nashville, TN | Full-Time | Reports to CTO The Role Wealth Access is hiring a ... Partner with Client Success, Implementations, and Product to align engineering capacity with ...

Wealth Access

Director Software Engineering

Nashville, TN · On-site

$244K/yr

Director Engineering Nashville, TN | Full-Time | Reports to CTO The Role Wealth Access is hiring a ... Partner with Client Success, Implementations, and Product to align engineering capacity with ...

Wealth Access

Director Software Engineering

Nashville, TN · On-site

$130 - $160/hr

Director of Engineering Nashville, TN | Full-Time | Reports to CTO The Role Wealth Access is hiring ... Partner with Client Success, Implementations, and Product to align engineering capacity with ...

RSM

ServiceNow Consulting Director

Nashville, TN

... client success, and the development of high-performing ServiceNow talent. The Director brings a ... practice-growth mindset that extends beyond platform implementation, with a strong understanding of ...

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Showing results 41-60

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Tennessee

Director Client Success information

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Tennessee?

The most popular types of Client Success jobs in Tennessee are:

What are popular job titles related to Director Client Success jobs in Tennessee?

For Director Client Success jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Tennessee look for?

The top searched job categories for Director Client Success jobs in Tennessee are:

What cities in Tennessee are hiring for Director Client Success jobs?

Cities in Tennessee with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Director of Housing Services - Franklin Housing Authority - TN

SERC-NAHRO

Franklin, TN • On-site

$90 - $120/hr

Other

Posted 4 days ago

Job description

Franklin Housing Authority, Franklin TN – Franklin, TN

$90,000 – $120,000 a year – Full Time

Job Overview

The Director of Housing Services provides strategic leadership and operational oversight for the agency’s Social Services and Housing Choice Voucher (HCV) departments. This role ensures high‑quality service delivery, regulatory compliance, and effective program performance across all housing and supportive service initiatives. The Director is a key member of the leadership team, responsible for aligning departmental goals with the agency’s mission to expand housing stability, promote self‑sufficiency, and strengthen community partnerships.

Responsibilities Leadership & Management
  • Provide direct supervision, coaching, and performance management for Social Services and HCV staff.
  • Foster a collaborative, accountable, and mission‑driven work culture.
  • Develop departmental goals, policies, and procedures that support organizational priorities.
Program Oversight
  • Oversee daily operations of the HCV program, ensuring compliance with HUD regulations, agency policies, and audit requirements.
  • Guide the Social Services team in delivering high‑impact programs including case management, supportive services, resident engagement, and self‑sufficiency initiatives.
  • Monitor program performance metrics, identify trends, and implement improvements to enhance efficiency and outcomes.
  • Ensure accurate and timely reporting for internal use, board updates, and external funders.
Compliance & Quality Assurance
  • Maintain expert knowledge of HUD regulations, fair housing laws, and other applicable federal, state, and local requirements.
  • Ensure all program documentation, files, and data systems meet compliance standards.
Strategic Planning & Innovation
  • Identify opportunities for program expansion, funding, and partnerships that enhance client outcomes.
  • Lead initiatives to improve service integration between Social Services, HCV and other departments.
Community & Stakeholder Engagement
  • Represent the agency in community meetings, collaborative networks, and partnerships with service providers, landlords, and government entities.
  • Strengthen relationships with external stakeholders to support housing access and client success.
  • Serve as a subject‑matter expert on housing services and supportive programs.
Qualifications
  • Bachelor’s degree in social work, public administration, housing management, or related field required; Master’s degree preferred.
  • Minimum 5–7 years of progressive leadership experience in housing programs, social services, or related fields.
  • Strong knowledge of HUD regulations and HCV program administration.
  • Demonstrated experience managing teams, budgets, and complex programs.
  • Excellent communication, problem‑solving, and organizational skills.
  • Commitment to equity, client‑centered service, and community impact.
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