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Client Success Manager Jobs in Calgary, AB (NOW HIRING)

Xerox

Client Executive - IT Solutions

Calgary, AB · Hybrid

... success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Xerox ... Build and manage your own book of business, driving new customer acquisition and revenue growth.

DMC Recruitment

General Manager

Calgary, AB

$100K - $120K/yr

General Manager Building Materials / Distribution Calgary, AB On behalf of our client, a leader in ... Demonstrated success managing budgets, P&L statements, and logistics operations. * Proven ability ...

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Client Success Manager information

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Calgary, AB?

The most popular types of Client Success jobs in Calgary, AB are:

What job categories do people searching Client Success Manager jobs in Calgary, AB look for?

The top searched job categories for Client Success Manager jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Client Success Manager jobs?

Cities near Calgary, AB with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Client Executive, Signature Insurance

Acera Insurance

Calgary, AB

Full-time

Re-posted 8 days ago

Job description

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. 

  

Our people are:

  • Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
  • Empowered with a sense of accountability and autonomy to take ownership of their work.
  • Treated with respect and act with integrity by putting clients, colleagues, and community first.
  • Recognized for their achievements and celebrate festivities, big and small, to make work fun.

  

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance's success - which they make possible.

  

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT EXECUTIVE, SIGNATURE INSURANCE

Acera is looking for an ambitious, engaging Client Executive, Signature Insurance to manage a successful portfolio of high net-worth clients. As a Client Executive, Signature Insurance, you will provide excellent customer service as well as be able to relay your technical expertise to both existing and new clients in person, through email, and over the phone. To help you succeed in the role, you will be backed by our strong, well-established company brand that has a strong connection to the community. This role is responsible for: providing excellent customer service to an existing book of business, writing new business, participating in up-sell and cross-sell initiatives, day to day client servicing, and all other duties as directed by management.

JOB DETAILS

Status: Full-Time, Permanent

Location: Calgary, AB

QUALIFICATIONS:

  • Level 2 Insurance License preferred; 
  • 3-5 Years previous Personal Insurance experience is required; 
  • Working towards CAIB or CIP designation considered an asset; 
  • Competitive by nature and career driven;  
  • A strong business acumen; post-secondary business courses considered an asset;  
  • Has demonstrated excellent customer service skills in previous positions;  
  • In-depth knowledge of personal insurance products;  
  • Excellent technical and computer skills.

 VALUES & COMPETENCIES

  • High degree of professionalism and integrity; 
  • A strong business acumen; 
  • Exceptional interpersonal skills; 
  • Good judgement and decision-making skills;  
  • Works well within a team and independently;  
  • Excellent written and verbal communication skills; 
  • Flexible and adaptable with proven problem-solving skills;
  • Demonstrates initiative, self-management and a desire to learn and grow.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people's strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply. 

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