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Client Success Associate Jobs in Calgary, AB (NOW HIRING)

Ci

Client Services Associate (Investment)

Calgary, AB · On-site

As Client Services Associate at CI Financial, you will be instrumental in collaborating with ... A Supportive Environment for Success We offer an in-office environment, competitive benefits, and a ...

Acara Solutions

Regional Admin Assistant

Calgary, AB · On-site

CA$31.25/hr

... client success while providing you with room to grow and develop professionally. About Acara ... Associate Degree. * 3+ years of experience in an administrative function. * 3+ years of experience ...

OPENLANE

Relationship Associate

Calgary, AB · On-site

We stand committed to the success of our customers. What We Offer: * Competitive pay * Medical ... We are seeking a Relationship Associate with experience in managing accounts, analyzing data ...

HUB

Private Client Account Manager

Calgary, AB

The Private Client Account Manager has an impact on overall brokerage success by assisting in the ... The Account Manager will function as a mentor to Associate Account Manager(s), and support Account ...

National Bank

Wealth Associate

Calgary, AB · On-site

A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:

National Bank

Wealth Associate

Calgary, AB

A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:

National Bank

Wealth Associate

Calgary, AB · On-site

A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. Prerequisites:

Bain Dépôt

24-Sales associate

Calgary, AB · On-site

... client relationships? If so, you might be the brand ambassador we're looking for! Why Join the Bath ... Play a key role in the success of the team What We're Looking For * Minimum 6 months of retail ...

National Bank

Wealth Associate

Calgary, AB · Hybrid

A career as a Wealth Associate at National Bank is a job where you can showcase your ability to ... client experience. Collaboration and partnership will be key to your success. We want to contribute ...

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Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Calgary, AB

Client Success Associate information

See Calgary, AB salary details

$14K

$46.5K

$74.5K

How much do client success associate jobs pay per year?

As of Jun 27, 2026, the average yearly pay for client success associate in Calgary, AB is $46,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $54,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Calgary, AB? The most popular types of Client Success jobs in Calgary, AB are:
What are popular job titles related to Client Success Associate jobs in Calgary, AB? For Client Success Associate jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Calgary, AB look for? The top searched job categories for Client Success Associate jobs in Calgary, AB are:
What cities near Calgary, AB are hiring for Client Success Associate jobs? Cities near Calgary, AB with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Calgary, AB as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $46,526 per year, or $22.4 per hour.

Analyst, Client Experience - Calgary, Alberta

IX Solutions Ltd.

Calgary, AB • Remote

CA$50K - CA$80K/yr

Full-time

Posted 15 days ago

Job description

Job Title:             Analyst, Client Experience
Job Location:     Hybrid: Onsite with clients and remote, work from home in Calgary, AlbertaCompany ProfileIX Solutions is a trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectively leverage modern technology and embrace digital transformation to achieve their critical business outcomes.
Ultimately, we’re here to inspire innovation — for our customers and our people. For us, that means inviting ambitious individuals to the table — those who are primed to push the envelope — and fostering an imaginative environment for them to thrive. Why? Because we believe when you bring visionaries together with a genuine drive to do better and give them transformative technology as the toolkit, the possibilities and potential for your business become boundless.Position SummaryThis role is ideal for an individual passionate about leveraging technology to drive customer success within a collaborative, customer-centric culture at IX Solutions. The Analyst, Client Experience will deliver exceptional service to clients, both proactive and reactive support, ensuring a positive client experience and fostering strong client relationships. This role involves remote and onsite IT support and technical implementations.
The Analyst, Client Experience collaborates with client stakeholders, other technical consultants, vendors, Client Leads and Account Executives to deliver proposed technical solutions and services that accurately address and align with the client’s business requirements.
The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm PT/MT, Monday to Friday. There is a requirement for significant onsite work at client sites and after-hours work including a scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.
IX Solutions is committed to helping employees grow and develop within the organization, so the responsibilities below may be adjusted periodically to align with employee goals or aptitudes while supporting overall business objectives.Is This Position A Fit For You?This position is a fit for you if you
  • Possess generalist skills with expertise in Microsoft 365 and Azure
  • Are looking for mentorship and opportunity to grow. This is the place for you.
  • Excel in translating business requirements into technical needs
  • Thrive on building and maintaining client partnerships
  • Are committed to client success
What You’ll Do Here
  • Provide top-level IT support and technical delivery services across diverse client environments
  • Grow and nurture strong client relationships
  • Configure and maintain Microsoft 365 productivity and security solutions
  • Manage technology solutions on Microsoft Azure cloud services
  • Support Microsoft Windows Server environments
  • Participate in an afterhours support rotation
  • Develop and maintain documentation related to technical practices and client support processes
  • Perform escalations with consistent ownership through to issue resolution
  • Learn new tools, methods, and technologies relevant to our clients needs
Qualifications/Expertise
  • Minimum 2 years of IT Consulting experience (or customer service centric experience, even if not IT related)
  • Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) is an asset
  • Experience with deployment, management, and maintenance of Microsoft Server environments
  • Experience with deployment, management, and maintenance of Active Directory environments
  • Experience with deployment, management, and maintenance of server, storage and virtualization infrastructure solutions
  • Working knowledge of basic networking concepts and ability to troubleshoot networking issues
  • Continuing education and training a must
Certifications (achieved or willing to work towards)
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft Security Fundamentals (SC-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Accountabilities, Tasks and DutiesClient Relationships
  • Understand and interpret customer needs to provide excellent service levels
  • Develop strong and lasting customer relationships with key clients
  • Communicate professionally with clients, showing attention to detail and care in outputs
  • Set realistic expectations, communicate risk, and manage uncertainty
Delivery & Execution
  • Utilize IX Solutions' ticketing systems, reporting tools, and documentation repositories
  • Triage support requests in a queue, prioritizing and identifying risk appropriately
  • Provide hands-on-site support for clients and colleagues when required
Technical Expertise & Growth
  • Solid foundational knowledge in relevant technologies & subject areas
  • Show curiosity and willingness to learn new tools & methods
  • Seek feedback, reflect on performance, and apply learnings appropriately
  • Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships
Team
  • Communicate in an open, helpful manner and build relationships across the organization
  • Ability to work with a range of technical staff and cross-functional teams to develop joint solutions
  • Foster a collaborative work environment and culture
  • Challenge the status quo
  • Take personal accountability and provide end to end ownership of a solution or obstacle
  • Be willing to put in the effort when it really counts
  • Create accurate and effective documentation and develop standards
  • Engage with team and demonstrate commitment to alignment with the organizational mission and corporate values
  • Other duties as required, such as the timely completion of expense reports and timesheets
  • Ability to travel occasionally for business purposes
Requirements
  • Must be legally permitted to work in Canada
  • Hold a valid Driver’s License and vehicle
  • Proficient English (written/verbal) communication in a business setting
CompensationThe position is a full time, salaried position. Compensation is expected to be between $50,000 - $80,000 commensurate with skills, experience, and abilities.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

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