Client Success Associate Jobs in Calgary, AB (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

Are you an analytical person who enjoys working with numbers? Are you interested in assessing risk and understanding the financial drivers of insurance profit? Do you thrive in an environment where multi-tasking is required? Do you love learning? Are you a strong communicator? Are you motivated to collaborate with others to develop solutions that meet client needs? If so, consider a career as an Associate Group Underwriter at Sun Life Financial.

As an Associate Group Underwriter reporting to the Manager of Group Underwriting you will be responsible for the risk selection and pricing of Group Life, Disability, Health, Dental and Critical Illness benefits. This includes renewing our existing business, providing pricing and advice on plan change requests as well as assessing new business opportunities. You will work closely with our sales team to meet sales and profitability objectives as well as client needs.

What will you do?

• Complete renewals, quotations and respond to client requests within service standards

• Develop a strong understanding of our products and services, underwriting guidelines, systems and tools, pricing methodologies and the marketplace

• Assess risk and determine the price, financial and contractual conditions of Sun Life's Group Benefits offering for each Plan Sponsor

• Develop an understanding of the administrative, contractual and legislative Group Benefits environment

• Build strong relationships with our salespeople, working in partnership with them to sell renewals and quotations

• Work with our salespeople to ensure a clear understanding of our clients, their needs and their respective risk profiles

• Strive to meet client needs, including providing insight and creative solutions to help solve client issues around risk and cost of their group benefits plan

What will you need to succeed?

• Excellent numerical and analytical skills

• A thoughtful approach to decision making with an ability to apply judgement to unique situations

• A solutions mind set where you are able to balance the needs for profit against growth

• A curiosity about our clients and their needs where you are constantly looking for creative ways to do the best for us and them

• Ability to negotiate and make decisive timely decisions

• Ability to work effectively with Microsoft and Excel application

• Highly organized with excellent time management skills and the ability to work independently

• Excellent interpersonal skills and strong cross-functional team skills

• Ability to clearly explain your decisions, both written and verbal

• A positive attitude with a commitment to high quality work and service excellence

• Bilingual (English/French) is an asset

Notes/Unique Requirements

• As part of the interview process, you will be required to complete a math test

What's in it for you:

• We're proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work Canada

• Comprehensive training and development programs from the start of employment and ongoing that set you up for success

• Access to short-term assignments or 'Gigs' across the organization, to help you develop new skills and connections.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days tosupport your well-being.

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more withSun Life automatic and matching contributions and by including both your salary and bonus when makingcontributions.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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