As a Customer Success Specialist , you are the first point of contact for our individual athletes ... Ability to gauge your client and adjust your approach * Organized approach to completing your work ...
Quick apply
As a Customer Success Specialist , you are the first point of contact for our individual athletes ... Ability to gauge your client and adjust your approach * Organized approach to completing your work ...
As aCustomer Success Specialist, you are the first point of contact for our individual athletes and ... Ability to gauge your client and adjust your approach * Organized approach to completing your work ...
As aCustomer Success Specialist, you are the first point of contact for our individual athletes and ... Ability to gauge your client and adjust your approach * Organized approach to completing your work ...
Material Handler
CA$20/hr
... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...
Quick apply
Material Handler
CA$20/hr
... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...
Electromechanical Assembler
CA$21 - CA$23/hr
... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...
Quick apply
Electromechanical Assembler
CA$21 - CA$23/hr
... impact client success while giving you room to grow and develop professionally. About Acara ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...
Knowledge of required oil & gas manufacturing materials/services, client requirements, product uses ... Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action ...
Knowledge of required oil & gas manufacturing materials/services, client requirements, product uses ... Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action ...
... sheets, agent communications and invite packages * Independently review and negotiate legal ... success that is mutual. * Ability to make a difference and lasting impact * Work in a dynamic ...
... sheets, agent communications and invite packages * Independently review and negotiate legal ... success that is mutual. * Ability to make a difference and lasting impact * Work in a dynamic ...
We stand proudly for our people and their success through career development and advancement, and ... prototype an agent experience for client review within days of concept. You design agent ...
We stand proudly for our people and their success through career development and advancement, and ... prototype an agent experience for client review within days of concept. You design agent ...
We stand proudly for our people and their success through career development and advancement, and ... prototype an agent experience for client review within days of concept. You design agent ...
We stand proudly for our people and their success through career development and advancement, and ... prototype an agent experience for client review within days of concept. You design agent ...
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary South **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary South **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary North **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary North **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary North **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary North **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary East Hills **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary East Hills **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary South East **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Field Sales Agent - Calgary South East **$500 Signing Bonus! Ask for Details**
Calgary, AB · On-site
CA$18/hr
Your success leads to our success, and your growth leads to our continued growth. We're looking for ... Conduct yourself with optimism, empathy, and integrity as the face of our client * Determination:
Client Success Agent information
What does a client success agent do?
A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are the key skills and qualifications needed to thrive as a client success agent?
To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.
What are some common challenges faced by client success agents and how can they be addressed?
Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.
What is the difference between Client Success Agent vs Customer Support Specialist?
| Aspect | Client Success Agent | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often high school diploma or equivalent; technical knowledge may be preferred |
| Work Environment | Proactive engagement, building long-term client relationships | Reactive support, resolving immediate customer issues |
| Employer & Industry Usage | Used in SaaS, tech, and service industries focusing on retention | Common across retail, telecom, and tech sectors for troubleshooting |
The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.
What job categories do people searching Client Success Agent jobs in Calgary, AB look for?
The top searched job categories for Client Success Agent jobs in Calgary, AB are:
Full-time
Re-posted 16 days ago
Job description
ABOUT EVENTCONNECT
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, this posting is for future opportunities only; no current vacancy.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone, email & live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through the CRM system
- Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail-oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year of experience in a tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.