Client Success Manager Jobs in Banff, AB (NOW HIRING)

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock. 

Live boldly. Work with heart. Stay moved. 

https://www.rimrockcareers.com/ 

This role is about more than coordination, it’s about precision, connection, and bringing opportunities to life. The Sales Office Manager is a highly organized and detail-oriented professional who supports the Sales team in delivering seamless, elevated experiences from the very first inquiry. With a strong sense of ownership and a proactive mindset, this role ensures every detail is handled with care, accuracy, and intention. 

Start Date: August 2026

What You'll Be Doing:

Sales & Client Coordination 

• Coordinator and participate in site inspections alongside the Director of Group Sales, Director of Sales & Marketing, Regional Sales teams, and Global Sales Office partners. 
• Supporting and organizing key industry events for clientele across multiple segments.  
• Review group opportunities to maximize both guest experience and business performance through thoughtful optimization of guestrooms and event spaces. 
• Continuously seek opportunities to improve the efficiency and impact of client visits, sales initiatives, and internal processes. 
• Prepare all site and group segment’s Business Development Trip (BDTs) forms and arrange details as needed by Regional Sellers.
• Foster strong relationships with Sales, Marketing, Public Relations, Wellness, Conference Services, and operational leaders to ensure every client interaction is delivered seamlessly. 

Systems & Administrative Excellence 

• Administer departmental payroll through Dayforce. 
• ​​​​​​​Manage invoices, expense reporting, purchasing, and monthly accruals using Birchstreet and Concur. 
• Prepare month-end financial reporting, including profit and loss analysis, general ledger reviews, foreign exchange reporting, and departmental forecasting. 
• Assist with sales & marketing budget creation, adhering to corporate budget guidelines and hotel specific requirements.  
• Oversee onboarding for new Sales & Marketing colleagues, ensuring they have the tools and resources to succeed from day one. 
• Coordinate community donation requests, including gift certificate creation, approval, fulfillment, and tracking. 
• Produce accurate sales, banquet, and commercial performance reports that support strategic decision-making. 
• Coordinate office administration, purchasing, business cards, client gifts, mail distribution, and documentation. 
• Support strategic tasks and administrative duties.
• Attend regular Sales, Conference Services, and operational meetings to stay aligned and informed. 
• Other duties as assigned

What You Bring 

• Post-secondary education in Business Administration, Hospitality Management, Marketing, or a related field. 
• Sales Coordinator, Sales Administrator, or Sales Operations role, preferably within luxury hospitality, hotels, or resorts. 
• Ability to analyze and draw conclusions from data 
• Understanding of sales processes, financial administration, budgeting, and reporting. 
• Advanced proficiency in Microsoft Office Suite, particularly Excel 
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining meticulous attention to detail. 

Bonus If You Bring 

• Familiarity and knowledge of Banff National Park 
• Previous experience using Delphi, Dayforce, Birchstreet, Concur, or similar hospitality systems. 

Who You Are 

You are organized, thoughtful, and reliable. You take pride in getting the details right and understand that precision creates trust. You thrive in structured environments where processes guide success, and you bring a calm, methodical approach to your work. 

You are a natural team player who builds strong relationships through consistency, follow-through, and support. You enjoy being the person behind the scenes who ensures everything runs seamlessly, and you find satisfaction in delivering high-quality work, every time. 

You understand that sales is not just about closing deals—it’s about building relationships, creating confidence, and setting the stage for exceptional guest experiences. 

Stay consistent. Stay precise. Stay moved. 

Physical Demands 

The role of Sales Office Manager is primarily office-based, with occasional movement throughout the resort. The position requires: 

• Extended periods of sitting, standing, and computer use 
• Participation in site inspections and resort walkthroughs 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation for full-time status. 

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com. 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 
Be you. Be bold. Stay moved. 

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