As the primary data and analytics partner for ES4ES, you will own people data requests and insights ... client groups. * General knowledge of employment policies and practices, and knowledge of staffing ...
As the primary data and analytics partner for ES4ES, you will own people data requests and insights ... client groups. * General knowledge of employment policies and practices, and knowledge of staffing ...
Client Solutions Director | Remote, Ohio or Indianapolis
Indianapolis, IN · Remote
$157K - $213K/yr
Attend client meetings as needed with Client Solutions staff to ensure engagement success ... Performing requirements analysis and qualification of opportunities * Coordinating internal Optiv ...
Client Solutions Director | Remote, Ohio or Indianapolis
Indianapolis, IN · Remote
$157K - $213K/yr
Attend client meetings as needed with Client Solutions staff to ensure engagement success ... Performing requirements analysis and qualification of opportunities * Coordinating internal Optiv ...
... the client's clinical, operational, and strategic goals. They ensure strategic customer ... Analyze customer utilization patterns to identify areas of risk, opportunity and need * Conduct ...
... the client's clinical, operational, and strategic goals. They ensure strategic customer ... Analyze customer utilization patterns to identify areas of risk, opportunity and need * Conduct ...
Test Engineer
Indianapolis, IN · On-site
Guided by our core values-service, client success, curiosity, respect, integrity, and ... Data Analysis & Statistics * Apply foundational statistical methods in test analysis. * Ensure ...
Test Engineer
Indianapolis, IN · On-site
Guided by our core values-service, client success, curiosity, respect, integrity, and ... Data Analysis & Statistics * Apply foundational statistical methods in test analysis. * Ensure ...
Aviation Civil Engineer
Indianapolis, IN · On-site +1
$93K - $122K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... Perform detailed engineering calculations using advanced software to support analysis and design ...
Aviation Civil Engineer
Indianapolis, IN · On-site +1
$93K - $122K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... Perform detailed engineering calculations using advanced software to support analysis and design ...
Aviation Civil Engineer
$93K - $122K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... Perform detailed engineering calculations using advanced software to support analysis and design ...
Aviation Civil Engineer
$93K - $122K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... Perform detailed engineering calculations using advanced software to support analysis and design ...
MDM Senior Architect-Senior Manager
$124K - $280K/yr
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Manager ... You utilize your proficiency in MDM platforms and data management to drive client success and ...
MDM Senior Architect-Senior Manager
$124K - $280K/yr
Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Manager ... You utilize your proficiency in MDM platforms and data management to drive client success and ...
... the client's clinical, operational, and strategic goals. They ensure strategic customer ... Analyze customer utilization patterns to identify areas of risk, opportunity and need * Conduct ...
... the client's clinical, operational, and strategic goals. They ensure strategic customer ... Analyze customer utilization patterns to identify areas of risk, opportunity and need * Conduct ...
Test Engineer
Indianapolis, IN · On-site
Guided by our core values--service, client success, curiosity, respect, integrity, and ... Data Analysis & Statistics * Apply foundational statistical methods in test analysis. * Ensure ...
Quick apply
Test Engineer
Indianapolis, IN · On-site
Guided by our core values--service, client success, curiosity, respect, integrity, and ... Data Analysis & Statistics * Apply foundational statistical methods in test analysis. * Ensure ...
Demonstrated success managing strategic client accounts and achieving business growth objectives ... Strong analytical, problem-solving, and decision-making abilities. * Advanced proficiency in ...
Demonstrated success managing strategic client accounts and achieving business growth objectives ... Strong analytical, problem-solving, and decision-making abilities. * Advanced proficiency in ...
Lead and provide timely solutions to client support and audit issues utilizing Root Cause Analysis ... Proven success at holding others accountable to accomplishing time-based objectives. * Effectively ...
Quick apply
Lead and provide timely solutions to client support and audit issues utilizing Root Cause Analysis ... Proven success at holding others accountable to accomplishing time-based objectives. * Effectively ...
Ensure client expectations are met by working closely with client success and support teams ... Analytical mindset with the ability to translate data into actionable insights * Proficiency in ...
Ensure client expectations are met by working closely with client success and support teams ... Analytical mindset with the ability to translate data into actionable insights * Proficiency in ...
... analysis of their unique needs and goals. As proponents of Servant Leadership, we prioritize client success above all, fostering long-term partnerships through our guiding principles of Better ...
... analysis of their unique needs and goals. As proponents of Servant Leadership, we prioritize client success above all, fostering long-term partnerships through our guiding principles of Better ...
Ensure client expectations are met by working closely with client success and support teams ... Analytical mindset with the ability to translate data into actionable insights * Proficiency in ...
Ensure client expectations are met by working closely with client success and support teams ... Analytical mindset with the ability to translate data into actionable insights * Proficiency in ...
Director, Client Services
Indianapolis, IN · On-site +1
This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional ... We believe that our team's passion and expertise are the driving forces behind our success and are ...
Director, Client Services
Indianapolis, IN · On-site +1
This role blends strategic thought leadership, technical fluency, analytical rigor, and exceptional ... We believe that our team's passion and expertise are the driving forces behind our success and are ...
Client Representative - Law Firm
Indianapolis, IN · On-site
$27.47/hr
... success. The starting hourly rate for this role is $27.47, contingent upon level of legal ... analyze basic legal documents and learn software of the firm. · Ability to coordinate ...
Quick apply
Client Representative - Law Firm
Indianapolis, IN · On-site
$27.47/hr
... success. The starting hourly rate for this role is $27.47, contingent upon level of legal ... analyze basic legal documents and learn software of the firm. · Ability to coordinate ...
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
Operations Analyst
Jeffersonville, IN · On-site
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
Operations Analyst
Jeffersonville, IN · On-site
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
Operations Analyst
Jeffersonville, IN · On-site
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
Operations Analyst
Jeffersonville, IN · On-site
As an Operations Analyst, you are responsible for performing a complex billing or quality control ... Partner with Support and Success teams to improve the client experience * Develop skills to resolve ...
Client Success Analyst information
See Indiana salary details
$16.24 - $18.20
8% of jobs
$19.16 is the 25th percentile. Wages below this are outliers.
$18.20 - $20.15
35% of jobs
The median wage is $21.97 / hr.
$20.15 - $22.11
8% of jobs
$22.11 - $24.06
13% of jobs
$24.06 - $26.01
11% of jobs
$26.18 is the 75th percentile. Wages above this are outliers.
$26.01 - $27.97
10% of jobs
$27.97 - $29.92
4% of jobs
$29.92 - $31.88
3% of jobs
$31.88 - $33.83
1% of jobs
$33.83 - $35.79
1% of jobs
$35.79 - $37.74
6% of jobs
$16
$24
$37
How much do client success analyst jobs pay per hour?
What qualifications are needed for a CSM role?
How does a Client Success Analyst typically collaborate with other departments to address client needs?
What is a Client Success Analyst?
What does a client success analyst do?
What is a CSM salary?
Do CSMS make good money?
What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?
What is the difference between Client Success Analyst vs Customer Support Specialist?
| Aspect | Client Success Analyst | Customer Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM tools | High school diploma or equivalent; some roles prefer certifications in customer service or product knowledge |
| Work Environment | Collaborative, strategic, client-facing roles within SaaS or service companies | Support-focused, troubleshooting, and issue resolution in call centers or online support platforms |
| Employer & Industry Usage | Used in SaaS, tech, and service industries to enhance client retention and satisfaction | Common across retail, telecom, tech, and service sectors for direct customer assistance |
The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 3 days ago
Salesforce rating
7.8
Based on 48 frontline employees who took The Breakroom Quiz
101st of 190 rated software companies
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Employee SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
OverviewWe are seeking a U.S. based Employee Success People Consultant (ESPC) to join our ES organization in a high-visibility split role at the intersection of data, strategy, and execution. This role sits across two critical functions: ES4ES (Employee Success for Employee Success - the ESBP team dedicated to supporting ES employees and leaders) and the ES Strategic Initiatives team, which drives high-priority, cross-functional people programs for ES.
As the primary data and analytics partner for ES4ES, you will own people data requests and insights for the Employee Success organization and its senior leaders. You will also partner closely with the ES Strategic Initiatives team on programmatic and operational support across high-priority people programs - including org design, talent strategy, executive-level reporting, and change management. The ideal candidate is data-first, proactive, and thrives in a fast-paced environment where analytical rigor meets strategic execution.
- Serve as the data and analytics expert for ES4ES - owning people data requests, using Tableau dashboards, triangulating data across systems (including Employee360), and proactively surfacing trends and insights to support ES leaders and ESBPs.
- Provide operational and analytical support to the ES Strategic Initiatives team on high-priority, cross-functional people programs including org design, talent strategy, change management, and leadership development initiatives.
- Monitor and interpret trends and metrics around employee satisfaction, attrition, turnover, and organizational health. Use HR analytic tools to make data-driven recommendations and translate complex data into executive-ready narratives and presentations.
- Support digital transformation efforts through use of AI/Agents and continuous improvement of processes - actively exploring and piloting AI tools to improve the efficiency and scale of data analytics and program execution.
- Partner with the ES Strategic Initiatives team, ESBPs, HR Centers of Excellence (COEs), and global partners to help deliver seamless HR processes, programs, and insights across the organization.
- Create tools, templates, and resources for consistent service delivery at scale across both ES4ES and Strategic Initiatives.
- Act as a trusted resource for ESBPs and leaders - navigating processes, answering questions, and creating supporting documents across both teams.
- Demonstrated experience in people analytics, HR data analysis, or workforce intelligence, including hands-on work with dashboards, pivot tables, and cross-system data triangulation.
- Strong ability to collect, assimilate, analyze, and present data - connecting the dots and translating trends into key insights and presentable themes. Proficiency in Google Suite (Sheets and Slides), Workday, and Tableau or equivalent tools.
- Demonstrated ability to be a self-starter and proactive, with a curiosity for scanning data and identifying opportunities before being asked.
- Experience working closely with ESBPs, COEs, executives, managers, and employees to handle a variety of issues and execute on solutions and strategies across HR.
- Comfort with ambiguity and a proven ability to manage competing priorities while partnering effectively with senior stakeholders in a fast-paced environment.
- Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
- Excellent verbal and written communication skills; must be a strong and succinct communicator.
- Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
- Ability to develop effective relationships across all levels of the organization with diverse client groups.
- General knowledge of employment policies and practices, and knowledge of staffing, compensation, and talent management best practices.
- Comfort leveraging AI tools to accelerate data analysis, surface insights, and streamline reporting - experience with or curiosity about Salesforce's AI/Agentforce ecosystem is a plus.
- Bachelor's degree or equivalent relevant experience
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.What Salesforce employees say
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