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Client Success Analyst Jobs in Indiana (NOW HIRING)

Selerix

Client Services Specialist

Indianapolis, IN · On-site

$16.25 - $21.50/hr

This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise. This role ...

FlexTG

Manager Client Account Management

Indianapolis, IN · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

Selerix

$16.25 - $21.50/hr

This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise. This role ...

AlignOps

Solutions Engineer I

Indianapolis, IN · On-site

Use this analysis to collaborate with Account Executives and implementation teams on key strengths and weaknesses in each deal to optimize client success. * Provide detailed technical documentation ...

AlignOps

Solutions Engineer I

Indianapolis, IN

Use this analysis to collaborate with Account Executives and implementation teams on key strengths and weaknesses in each deal to optimize client success. * Provide detailed technical documentation ...

Sharetec

Client Account Executive

Fort Wayne, IN · On-site

$65K - $75K/yr

... their success. The Role We're looking for a Client Account Executive (CAE) to serve as a trusted ... Consultative sales approach with strong strategic and analytical thinking * Experience managing a ...

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Must have experience managing client expectations, vendor terms, and internal resource alignment

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Must have experience managing client expectations, vendor terms, and internal resource alignment

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Must have experience managing client expectations, vendor terms, and internal resource alignment

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Must have experience managing client expectations, vendor terms, and internal resource alignment

World Wide Technology

Our success is enabled by our world-class management consulting, delivery excellence and ... Must have experience managing client expectations, vendor terms, and internal resource alignment

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Showing results 21-40

All JobsClient Success Analyst JobsClient Success Analyst Jobs in Indiana

Client Success Analyst information

See Indiana salary details

$16

$24

$37

How much do client success analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client success analyst in Indiana is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.45 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Indiana? For Client Success Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Indiana look for? The top searched job categories for Client Success Analyst jobs in Indiana are:
What cities in Indiana are hiring for Client Success Analyst jobs? Cities in Indiana with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Client Relationship Manager III

Cox Communications, Inc.

Indianapolis, IN • On-site, Remote

$67K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Cox Communications rating

8.3

Company rating: 8.3 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

18th of 97 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager III

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department's core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience.

Key Responsibilities

  • Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
  • Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
  • Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
  • Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
  • Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
  • Proactively communicate operational status updates, service enhancements, and product improvements to clients.
  • Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
  • Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
  • Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
  • Ensure adherence to established procedural controls, performance metrics, and reporting standards.

Qualifications

  • Strong operational expertise with the ability to serve as a trusted advisor to clients.
  • Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams.
  • Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
  • Experience developing and maintaining programs, processes, and SOPs within an operational environment.
  • Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
  • Excellent communication skills, with a proactive and transparent approach to client engagement.
  • Ability to analyze operational performance, identify gaps, and recommend process improvements.
  • Experience working with data, financial considerations, and technology to support operational and client success.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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