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Client Success Analyst Jobs in Indiana (NOW HIRING)

Hansoninc

Aviation Civil Engineer

Indianapolis, IN

$93K - $122K/yr

The belief in sustainability within our company's practices creates a focus on client success and ... Perform detailed engineering calculations using advanced software to support analysis and design ...

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All JobsClient Success Analyst JobsClient Success Analyst Jobs in Indiana

Client Success Analyst information

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How much do client success analyst jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for client success analyst in Indiana is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.45 per hour, depending on experience, location, and employer.

How does a Client Success Analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a Client Success Analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

Is being a CSM stressful?

Client Success Analysts often experience stress due to managing client expectations, resolving issues quickly, and maintaining high satisfaction levels. The role requires strong communication skills, problem-solving, and the ability to handle multiple accounts simultaneously, which can contribute to a high-pressure environment.

How much does a CSM earn?

A Client Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior CSMs or those in high-demand sectors can earn higher salaries, often supplemented with bonuses and commissions. Strong communication skills and familiarity with customer relationship management (CRM) tools are important for success in this role.

Do CSMS make good money?

Client Success Managers (CSMs) or Analysts typically earn competitive salaries that vary by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, especially with certifications or specialized skills. Compensation often includes bonuses and benefits aligned with customer success and account management responsibilities.

What are the key skills and qualifications needed to thrive as a Client Success Analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What jobs in the US pay 300,000 a year?

For a Client Success Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High-paying roles in related fields may include executive positions, management consultants, or senior sales and business development roles, often requiring advanced certifications and extensive industry experience.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Indiana? For Client Success Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Indiana look for? The top searched job categories for Client Success Analyst jobs in Indiana are:
What cities in Indiana are hiring for Client Success Analyst jobs? Cities in Indiana with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Customer Success Manager

Customer Success Manager

Global Payments

Jeffersonville, IN • On-site

Full-time

Re-posted 25 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for aCustomer Success Managerto help shape the future of global commerce.

What you'll own

  • Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.

  • Manage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.

  • Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.

  • Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.

  • Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

What you'll bring

  • Bachelor's degree or equivalent combination of education and relevant experience.

  • 2+ years of experience in client-facing roles such as customer success, consulting, or technical support.

  • Strong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.

  • Excellent communication and relationship management skills with both internal stakeholders and external clients.

  • Ability to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.

It's a bonus if you have

  • 4+ years of relevant experience, ideally in the payments or credit card industry.

  • Experience working cross-functionally with technical, product, and account management teams.

  • Familiarity with structured issue resolution or client support methodologies.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

#LI-NF

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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