ZipRecruiter

Log In

1

Client Success Account Manager Jobs in Oregon (NOW HIRING)

PaulHood

Client Success Manager

$50K - $65K/yr

Client Success Manager Reports to: Director of Client Success Location: Remote/Hybrid Eligible ... You'll also need 2-4 years of experience in Customer Success, Account Management, or Customer ...

Prescryptive

OR

$80K - $115K/yr

About this role We are seeking a Customer Success Account Manager to support the operational ... Triage client issues, coordinate cross functional resolution, and escalate complex matters ...

Ylopo

OR · On-site

$60K - $75K/yr

This role handles the entire lifecycle of client success post-onboarding through training, support, and account management. Candidates well-suited to this role will have a track record of being ...

DocuSign

Senior Customer Success Account Manager

What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSAM serves as a customer ...

CreativeX

$90K - $100K/yr

Client Relationship Management * Act as the primary point of contact for day-to-day client ... customer success / account management role * Previous experience working in or with marketing ...

Array

VP, Enterprise Client Success

OR · On-site +1

$200K/yr

The Vice President of Enterprise Client Success leads and scales a team of Enterprise Client Success Managers (ECSMs) responsible for Array's most strategic and high-value accounts. This role owns ...

Xnurta

Client Success Manager

Portland, OR · Remote

The Client Success Management Team is client-centric and understands customer needs in all that ... accounts. • Proactive Support: Providing lead support for client escalations as well as adopting ...

Avetta, LLC

OR · Hybrid

The Key Account Manager will integrate with Client Implementation, Client Success, Supplier Success, Program Management and Product Management Teams as well as the overall global team of Account ...

Experity

Client Success Manager - Full Time - Remote

OR · On-site +1

$66K - $90K/yr

Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of ... Three years of experience in Client Success, Account Management, or a related role, preferably in ...

Milliman

Client Success Manager (MedInsight)

Portland, OR · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible ...

TechnologyAdvice

Client Success Coordinator

OR · Remote

Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner ... This role is about more than project management. It requires taking ownership, anticipating needs ...

Internetworks

Client Account Manager

Portland, OR · On-site

We've been delivering cutting-edge IT solutions since 1997, and now we're on the hunt for a Client Account Manager (CAM) to join our ranks and play a key role in our clients' success. What's a Client ...

Ylopo

Strategic Client Success Manager

OR · Remote

$70K - $75K/yr

... account reviews Understand the client's full business model, developing a rapport across their ... of customer success management experience 5+ years of experience within SaaS and enterprise ...

Point C

OR · On-site

Other duties as assigned to support client success Qualifications: * Bachelor's degree or equivalent related experience * 5-8 years of client management, account management, or similar experience ...

Origami Risk LLC

$77K - $97K/yr

Overview A Technical Account Manager (TAM) delivers ongoing technical configuration, enhancement ... In collaboration with Client Success, Support, and Product teams, TAMs translate incoming technical ...

Origami Risk LLC

$128K - $160K/yr

Overview The Lead, Client Success Strategy & Programs serves as the operational backbone of the Client Success (CS) and Technical Account Management (TAM) organizations, owning the systems, platforms ...

Five9

OR

Along with retaining these customers, the CSM is tightly aligned with both the Technical Account ... Proven experience in customer success, account management, or a related role * Excellent ...

next page

Showing results 1-20

All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Oregon

Client Success Account Manager information

See Oregon salary details

$28K

$71.2K

$118.5K

How much do client success account manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for client success account manager in Oregon is $71,210.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $85,200.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Account Managers, as the role relies heavily on interpersonal skills, relationship building, and understanding client needs. AI tools can assist with data analysis, automation, and routine tasks, allowing CSMs to focus on strategic and personalized support. Success in this role often requires emotional intelligence, communication skills, and industry knowledge that AI cannot replicate fully.

How much do client success managers earn?

Client Success Account Managers typically earn between $50,000 and $85,000 annually, with salaries varying based on experience, location, and company size. Senior roles or those with specialized skills may earn higher compensation, often supplemented with bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Client Success Account Manager, and why are they important?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a Client Success Account Manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What does a customer success account manager do?

A client success account manager is responsible for building and maintaining strong relationships with clients, ensuring they receive value from products or services. They address client needs, provide support, and work to renew contracts and expand accounts, often using CRM tools and communication skills to enhance customer satisfaction.

What jobs in the US pay 300,000 a year?

A Client Success Account Manager can earn $300,000 or more annually, especially with seniority, bonuses, and commissions in industries like technology, finance, or consulting. High-paying roles often require advanced skills, certifications, and experience managing large accounts or strategic client relationships.

What does a Client Success Account Manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.
What are popular job titles related to Client Success Account Manager jobs in Oregon? For Client Success Account Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Client Success Account Manager jobs in Oregon look for? The top searched job categories for Client Success Account Manager jobs in Oregon are:
What cities in Oregon are hiring for Client Success Account Manager jobs? Cities in Oregon with the most Client Success Account Manager job openings:
Client Success Account Manager jobs near you

Client Success Manager

PaulHood

Remote

$50K - $65K/yr

Full-time

Retirement, PTO

Posted 17 days ago

Job description

Title: Client Success Manager
Reports to: Director of Client Success
Location: Remote/Hybrid Eligible
Budget: $50k - $65k DOE

About the Role
At PaulHood we are transforming the mid-market CPA industry with an entirely new model. Our year-round membership model provides clients with expert tax and financial guidance, helping them feel more secure and realize their long-term financial goals. Founded 30 years ago by Paul Hood, our company has grown rapidly and now serves over 15,000 customers nationwide. To support our continued growth, we have completely modernized our business with technology and processes more akin to a SaaS company than a CPA firm.
As a Client Success Manager, you’ll serve as the primary point of contact for a designated book of business, responsible for managing client relationships and ensuring all work is completed accurately and on time across our teams. The position oversees client workflows, deadlines, escalations, and renewals while coordinating with internal teams to deliver seamless service. In addition to maintaining client satisfaction and retention, this role contributes to revenue growth by identifying upsell opportunities and ensuring service agreements are properly priced. Success in this position requires strong communication, organization, and accountability to effectively manage client expectations and outcomes. This role is a vital part of delivering on our firm’s mission to redefine what clients can expect from a relationship with their financial services partner. By keeping projects moving, removing friction, and ensuring deadlines are met, you’ll play a direct role in building trust and demonstrating the value of our year-round membership model.
To do this well, you’ll need to be highly organized, client-focused, and proactive, with the ability to manage a high-volume book of business while maintaining accuracy and strong client relationships. You’ll need to communicate clearly, build trust in every interaction, and confidently triage and resolve issues, even when they require coordination across teams you don’t directly manage. You’ll also need the ability to think strategically about client retention while staying hands-on with workflows, deadlines, and escalations.
You’ll also need 2–4 years of experience in Customer Success, Account Management, or Customer Service, along with moderate tax fluency and some experience in accounting or financial services. Comfort with owning Net Revenue Retention, using CRM or tax practice software, and leveraging automation tools will be key. If you’re entrepreneurial, innovative, and excited to build processes from scratch, you’ll be set up to succeed in this role.
What You Will Do
  • Serve as the main point of contact for your book of business
  • Tracking of all client workflows and return statuses across multiple entities and individuals, ensuring timely and accurate completion of work for your book of business
  • Build and maintain relationships with key client contacts
  • Take full responsibility for the timely resolution of any client escalations whether inbound from the client or flagged internally by a teammate
  • Ensure clients are meeting deadlines for input and document submission
  • Own escalations of client issues to complete resolution for their book of business, even if those require other teams or staff to resolve
  • Be responsible for the overall NRR (Net Revenue Retention) for their book of business
  • Assist with identifying and collaborating with our expansion team on potential upsell and cross-sale opportunities
  • Be responsible for re-tiering mis-priced service agreements
  • Own the validation of any client changes that come out of auto-renewals, including changes to payments, services, and/or client off-boarding.
  • Ensures client meetings are being scheduled
  • Ensures new clients under their book of business are successfully onboarded and contacted
  • Direct outbound phone call and email to newly onboarded accounts
  • Have a clear understanding of the expected timeline for work to be completed and help to properly manage client expectations throughout

Experience You Will Need
  • 2-4 years of experience in Customer Success, Account Management, or Customer Service
  • A high school diploma is required. A college degree in a related field is preferred
  • Moderate tax fluency (under K-1s, pass-through rules, etc) and some experience in accounting and financial services or a related field is required
  • Having a background in managing a book of business (customer success, account management, etc.) is preferred
  • Must be comfortable owning Net Retention for their book of business and understanding the work required to ensure the success of their clients throughout the course of the year to keep them coming back
  • Must be tech-savvy. Experience with CRM and tax practice software (e.g., Qount, CCH Axcess) is a plus
  • Basic tax literacy to understand the services we provide and the steps we take to get work done is a plus

Who You Are
  • You can provide proactive relationship management and client service acumen
  • You have exceptional verbal and written communication skills, follow through on your commitments, and collaborate well with your peers to serve your clients effectively
  • You have professional-level organizational and process management skills, allowing you to manage a high-volume client workload without sacrificing quality
  • You can triage issues and assess potential escalations
  • You have a strong pulse on where work is sitting across the process and can effectively manage the efficiency of the work moving for their clients
  • You are comfortable with automation tools and templated communication
  • You see every interaction – even quick ones – as a chance to build trust and reassure clients they are in capable hands
  • You are innovative, creative, and entrepreneurial, and are always looking for ways to deliver more value with the time and resources available to you

What’s In It For You
You will join a forward-thinking team that is reshaping the future of the tax and accounting industry. With a strong commitment to diversity and inclusion, our gender-balanced leadership group reflects our belief in the power of varied perspectives to drive innovation. You’ll align with an organization that helps its clients optimize their financial health, enabling them to keep more, save more, and protect more of their money so they can use it for the things they care about most.
In addition to the inherent satisfaction of aligning with a business that is changing the lives of thousands of people, you will receive stock options to align your rewards with the success of the company. Importantly, you’ll be part of a team that prioritizes trust, collaboration and having fun. We work hard and value rest.
In addition, our benefits package includes:

+ Bonus Opportunity

+ Stock Options

+ Generous time off allowance (Holiday, Vacation, amp; Sick time), above industry standard

+ Paid parental leave

+ Comprehensive Employee Benefits Package

+ 401k Program with Company Matching

+ Paid Volunteer Days

+ Educational/Personal Growth Reimbursement


EEO and Diversity Statement
PaulHood is an equal opportunity employer. We recruit, employ, compensate, develop, and promote without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state, and local laws. If you need reasonable accommodation in the application or interview process, please tell us.
At PaulHood, we champion a vibrant workplace culture that thrives on diversity, and we do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by a passion for creating an inclusive space for all. Believing a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices, PaulHood will continue to champion a workplace culture that prizes diversity and inclusivity.

Apply