Client Solution Manager Jobs in Indiana (NOW HIRING)

The Senior Solution Architect works across other Solution architects for that client to oversee end-to-end solution or component design and implementation technical oversight through to transition into Production. The Senior Solution Architect would also support new business opportunities including pre-sales support, architecture and design support for that client. Leads implementation of Acxiom solutions and/or manages complex change that significantly impacts an existing solution. Ensures individualized solution incorporates clients’ and Acxiom’s overall business strategy and technical vision. Technical lead in all solution communications with client and overseeing its progress throughout the implementation phase. For existing clients: Activities are focused on client consulting for proposed changes, process improvements, issues or research of client data inquiries. An associate in this role is functioning independently as the technical Subject Matter Expert for the end to end solution and providing direction to other Solution Architects to complete the work. They are expected to coordinate technical aspects of changes, issues and research in a self-directed manner. They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.

DUTIES AND RESPONSIBILITIES

• Assigned to projects for an existing Acxiom customer or a new logo OR assigned to existing Acxiom customer requiring on-going solution consulting for customer solution enhancements management.

• Responsible for cross-solution or cross-component impact assessment in the implementation of Acxiom solutions or solution enhancements for assigned Client with emphasis on solution design and business requirements. Ensures overall solution requirements and design incorporates Acxiom and client’s overall solution vision.

• Responsible for overall solution integrity of large and complex solutions, providing direction to other Solution Architects on technology and design choices.

• Engages in project communications with client using a consultative approach. Anticipates obstacles and recommends solution options as it relates to the solution. Focuses on client value and satisfaction while balancing corporate objectives, feasibility and scalability of solution.

• Gathers stakeholder requirements and transforms the information into a logical process flow. Researches possible approaches, evaluates cost, portability, compatibility and usability then engages in most efficient solution method for the changes/solution. Ensures the solution design fulfills functional and technical requirements. Accountable for the accuracy, process, integrity, quality and stewardship of client solution architecture.

• Maintain and enhance the roadmap for the client solution and maintains that solution roadmap with technical changes and direction including Acxiom standard components as often as possible.

• Provide direction with technical and business stakeholder requirements and overall project plan as it relates to the solution. Provide input into risk mitigation assessment. Ensures data solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs.) Monitors solution enhancement/implementation progress in order to stay abreast of possible issues and future challenges.

• Maintains subject matter expertise in Acxiom and industry technologies, verticals and lines of business in order to help align client business needs to products, solutions and services offered. Documents and shares best practices and case studies.

• Define and adhere to Acxiom solution standards, estimates, processes, policies and procedures. Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams. Familiar with other department’s methodologies including project management and development methodologies.

• Identifies areas of process improvement that drive profit enhancement and client value and instill that mindset while contributing through others.

• Consults, advises and educates management, affected teams and clients through communications at the appropriate technical granularity. Shares best practices and incorporates lessons learned into estimates, standards and protocols.

• Developing internal relationships with product teams to provide feedback to the appropriate lines of business or product team to ensure Acxiom produces and/or enhances products that can meet the ever changing business needs of our clients.

• Keeps informed and evaluates the latest Acxiom and industry news, trends, products, services, competitors and relevant existing and emerging technologies.

• Have a strong understanding of pre-sales process focusing on scoping and estimation and be able to lead scoping and estimation efforts for new projects for existing account/new logo.

KNOWLEDGE / COMPETENCIES:

• Develops, maintains and demonstrates comprehensive knowledge of clients’ and Acxiom’s technical and business environments within entire end to end solution.

• Deep knowledge of Acxiom Delivery Methodology Design, Project management and Change Management procedures

• Strong understanding of Acxiom organization structure and culture, the Acxiom Delivery Methodology and typical Delivery Tools. The associate also needs to have a deep understanding of the core Acxiom products, services, and solutions along with the Solution Center Framework.

• Perform design creation, elicitation, and planning

• Ability to exhibit and demonstrate leadership as well as contributing through others on major projects

• The associate is expected to be fully functional and self-directed on complex solutions

• The associate is expected to be able to interface with high-level client stakeholders and communicate effectively. Recognizing that each group demands a different level of communication / presentation skills.

• Provide technical leadership to the team including any role(s) required to deliver solution enhancement, modifications, issues management or research for clients.

• Demonstrate the ability to take detailed, highly technical concepts and present to client in a high-level non-technical fashion. Be able to effectively communicate the business benefits of a technical solution. Can be done in conjunction with Acxiom account management team.

Qualifications:

• Minimum 5 years experience in technical roles and minimum 3 years experience in architect roles

• Minimum 5 years experience with database marketing, direct marketing or interactive marketing environments

• Minimum 5 years experience working in an external client facing environment

What sets you apart:

• Ability to manage data using Oracle SQL and PostgreSQL

• Proficiency in serverless architecture (Lambda, API Gateway) and containerization (ECS, EKS)

• Implementing security best practices, managing roles, policies, and secrets management using IAM and Key Management Service

• Guiding team members in technical decisions and providing mentorship.

• Ownership of web solution architectural oversight and demonstrating a high-level understanding of cloud-based architectures

• Act as a bridge between technical teams and stakeholders.

• Demonstrates sound judgment, drives results, and makes decisions, even with incomplete information.

• Develop cloud native applications

• Build serverless apps (Lambda, API gateway)

• Integrate AWS services

• Experience with REST API, Database (SQL), Version control (Git)

• Write code in languages lisle Python, Java, Node js,

• Implement CI/CD pipelines

• Debug and monitor applications (cloudwatch)

• Design cloud architecture using Amazon web services

• Plan high availability, DR, and fault tolerant systems

• Optimize performance and cost

• Implement security best practices

• Work with stakeholders to translate business needs to technical solutions

*Prefer AWS certification (Associate or SA)

Any reference to years of experience should be disregarded in the UK

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://www.acxiom.com/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .

Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

Attention Mexico Applicants: Please see our Privacy Policy notice here (https://www.acxiom.com/wp-content/uploads/2023/07/ACXIOM_MX_AVISO_DE_PRIVACIDAD_EMPLEADOS_Privacy_Notice_Workday.pdf) .

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