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Client Services Representative Jobs in Texas (NOW HIRING)

UTMB Health

Client Services Rep, Lab Services

Galveston, TX · On-site

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. REQUIRED ...

UTMB Health

Client Services Rep, Lab Services

Galveston, TX · On-site

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. REQUIRED ...

UTMB Health

Client Services Rep, Lab Services

Galveston, TX

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. REQUIRED ...

UTMB Health

Client Services Rep, Lab Services

Galveston, TX · On-site

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. *REQUIRED ...

UTMB Health

Client Services Rep, Lab Services

Galveston, TX

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. REQUIRED ...

UTMB Health

Client Services Rep, Lab Services

Galveston, TX · On-site

$15.75 - $19.75/hr

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. REQUIRED ...

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How much do client services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for client services representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What cities in Texas are hiring for Client Services Representative jobs?

Cities in Texas with the most Client Services Representative job openings:

What are popular job titles related to Client Services Representative jobs in TX?

For Client Services Representative jobs in TX, the most frequently searched job titles are:

Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Client Services Rep, Lab Services

UTMB Health

Galveston, TX • On-site

$15.75 - $19.75/hr

Full-time

Posted 19 days ago

UTMB Health rating

7.3

Company rating: 7.3 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

270th of 887 rated healthcare providers

Job description

JOB SUMMARY:

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section.

REQUIRED EDUCATION / EXPERIENCE:
Associate's degree in Clinical Laboratory Sciences or basic sciences required and two (2) years of experience working in a hospital laboratory. Must possess a MLS, M or MLT certification from the American Society of Clinical Pathologist (ASCP) or American Medical Technologists (AMT), or Bachelor of Science degree in Clinical Laboratory Sciences.. Qualifies as Testing Personnel for high complexity testing under Clinical Laboratory Improvement Amendments.


ESSENTIAL JOB FUNCTIONS:

    Uses the UCB telephone system. 
    Acts as liaison between customers and other laboratory divisions to provide assistance and/or technical advice, directions, and information. 
    Interacts with customers toward effective problem resolution. 
    Answers incoming telephone calls concerning laboratory test results, specimen requirements, turnaround times and dispatches couriers to pick up specimens.
    Makes outgoing telephone calls to clients regarding critical values, canceled tests or to follow up on client requests /problems.
    Consults with or refers to supervisor, problems beyond scope of position. 
    Processes problem samples from the previous workday and provides exception handling following up to make sure testing is completed in a timely manner.
    Assists in compilation, tabulation, and preliminary analysis of data. 
    May include clerical duties, typing, and other duties as assigned. 
    Adheres to internal controls established for department. 
    Adheres to all safety protocols in each laboratory area.

MARGINAL OR PERIODIC JOB FUNCTIONS:

    Follows established procedures for collecting and processing biological specimens for analysis. 
    May be required to operate a variety of laboratory equipment when doing bench work. 
    Performs related duties as required.
 

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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