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Client Services Representative Jobs in Michigan (NOW HIRING)

Moncur

Director of Growth & Client Services

Detroit, MI · On-site

$90 - $130/hr

The Director of Growth & Client Services is the senior leader responsible for growing the agency -- through existing client relationships and through new business -- and for building the team that ...

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Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage ... Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm ...

Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage ... Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm ...

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Client Services Representative information

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$8

$16

$23

How much do client services representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.
What are popular job titles related to Client Services Representative jobs in MI? For Client Services Representative jobs in MI, the most frequently searched job titles are:
Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Director of Growth & Client Services

Moncur

Detroit, MI • On-site

$90 - $130/hr

Other

Posted 3 days ago

New

Job description

The Director of Growth & Client Services is the senior leader responsible for growing the agency — through existing client relationships and through new business — and for building the team that delivers on both. This role leads the client services and business development functions and is accountable for the health, growth, and profitability of every account at Moncur.

The right candidate has deep agency experience across branding, digital marketing, advertising, and website development. They know how to scope, pitch, and deliver that work profitably. They've grown accounts, generated leads, won new business, and led teams through all of it. They understand that great client service isn't just responsiveness; it's anticipation, clarity, and follow-through. And they know that growing existing business and winning new business are two sides of the same coin — both require trust, strategic insight, and a team that consistently delivers.

This role is less about closing every deal personally and more about building a system and a team that consistently produces revenue — through expanding the accounts you already have and through new wins.

Responsibilities
  • Grow existing client relationships — partner with clients to expand scope, deepen trust, and create opportunities for account growth
  • Lead new business development — oversee lead generation, build and maintain a healthy pipeline, drive pitches and proposals, and close new accounts
  • Serve as the senior client advocate within the agency, ensuring work is delivered on time, on budget, and at the quality standard clients expect
  • Lead, mentor, and coach the Client Services team — set clear expectations, provide regular feedback, and create a real path for professional growth
  • Oversee scoping, estimating, and billing across all active accounts, with a clear eye on profitability and scope discipline
  • Partner with creative, strategy, and technology leads on technical projects — including website development and digital platform work — bringing enough subject matter fluency to lead scoping conversations, anticipate risk, and hold the line on budget and timeline
  • Proactively identify risks to client satisfaction, project delivery, or budget, and mitigate or elevate before they become problems
  • Drive continuous improvement in how the Client Services team scopes, delivers, and reports on work
  • Lead client-facing and internal meetings with clarity and efficiency
  • Contribute to agency-level strategic planning and operations
Requirements
  • 8+ years of account management, business development, and team leadership experience in an agency environment
  • Demonstrated track record of growing existing accounts through trusted client partnerships and strategic account expansion
  • Demonstrated track record of winning new business — lead generation, pipeline development, pitching, and closing — in a B2B context
  • Experience scoping, estimating, and leading technical projects — particularly websites and digital platforms — with enough subject matter knowledge to keep teams and budgets on track
  • AI fluency in practice, not theory. You actively use AI tools in your daily work — research, writing, analysis, proposal development, client insight — and you can coach a team to do the same. You understand what today's tools can and can’t do, and you’re paying attention to where they’re headed.
  • Genuine commitment to team development — you like coaching, you give real feedback, and you take pride in watching people on your team grow
  • Strong strategic thinking paired with operational discipline — able to see the big picture while staying on top of the details
  • Excellent communication and interpersonal skills, with clients and with internal teams
  • Proactive, solutions-oriented mindset — you see problems coming and address them early
  • Bachelor's degree in business, marketing, communications, or a related field preferred
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