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Client Services Representative Jobs in Michigan (NOW HIRING)

Wild West Veterinary Group PLLC

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Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage ... Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm ...

Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage ... Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm ...

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Client Services Representative information

See Michigan salary details

$8

$16

$23

How much do client services representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What is the role of a client services representative?

A client services representative is responsible for assisting customers, addressing inquiries, resolving issues, and providing product or service information. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Client Services Representative jobs in MI?

For Client Services Representative jobs in MI, the most frequently searched job titles are:

Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative - Rockford Area

The Pivot Group

Rockford, MI • On-site

$47K - $67K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative - Rockford Area

Customer Service Representative | Rockford, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Rockford seeking experienced Customer Service Representatives to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Rockford seeking Customer Service Representatives who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

  • Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Collaborate with production and logistics teams to ensure timely order fulfillment.
  • Investigate and resolve customer complaints related to product quality or delivery.
  • Maintain detailed records of customer interactions and transactions.
  • Provide product information and technical assistance to customers.
  • Identify opportunities to improve customer satisfaction and service delivery.

Recommended Qualifications

  • High school diploma or equivalent; associate's degree preferred
  • 2+ years of customer service experience, preferably in a manufacturing or industrial setting
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite and CRM software
  • Ability to understand and articulate technical product information
  • Strong problem-solving skills and attention to detail

Bonus Qualifications

  • Experience with ERP systems (e.g., SAP, Oracle, NetSuite)
  • Familiarity with manufacturing processes or terminology
  • Ability to read and understand technical product specifications or diagrams
  • Experience in a B2B customer service environment

Job Titles That Should Apply

Customer Service Representative, Client Services Representative, Customer Support Specialist, Help Desk Analyst, Technical Support Representative, Customer Care Specialist, Member Services Representative, Call Center Agent, Contact Center Specialist, Customer Advocate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at https://www.thepivotgroup.org. The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Salary Package: $ 47,000.00 - 67,000.00 (US Dollar)

Apply