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Client Services Representative Jobs in Michigan (NOW HIRING)

Eurofins

Client Services Representative

Portage, MI · On-site

$15 - $20.50/hr

Consider joining Eurofins as a Client Service Representative. * Serve as the primary communication link between the client and laboratory operations * Answer emails and phone calls from client ...

Kobie Marketing

Director, Client Services

Detroit, MI · On-site +1

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

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How much do client services representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for client services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

A Client Services Representative role involves communication, problem-solving, and attention to detail, which can suit overthinkers who enjoy analyzing situations and providing solutions. This job often requires strong interpersonal skills, patience, and the ability to manage multiple tasks efficiently. It can be well-suited for individuals who prefer structured environments and clear procedures.

What does a Client Services Representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What is the role of a client service representative?

A client service representative is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They often use communication skills, customer management software, and problem-solving abilities to ensure customer satisfaction and maintain positive relationships.

How can I make 2000 a week working from home?

A Client Services Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer inquiries, and developing specialized skills such as CRM software proficiency. Increasing income may also involve taking on additional shifts, gaining certifications, or working for companies that offer performance-based bonuses or commissions.

What are some common challenges faced by Client Services Representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What are the key skills and qualifications needed to thrive as a Client Services Representative, and why are they important?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What jobs pay 4000 a week without a degree?

A Client Services Representative typically earns less than $4,000 weekly, but some high-paying sales roles, such as real estate brokers or insurance agents, can reach or exceed that amount with commissions. These positions often require strong communication skills, sales experience, and sometimes licensing or certifications, but they do not always require a college degree.
What are popular job titles related to Client Services Representative jobs in MI? For Client Services Representative jobs in MI, the most frequently searched job titles are:
Client Services Representative jobs near you

Client Services Representative

Eurofins USA BioPharma Services

Portage, MI

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Are you good with customers?  Enjoy building long-term relationships with customers and colleagues?  Enjoy problem solving?  Looking for a career with a stable company that will allow you to grow and develop as a person and a professional?  Consider joining Eurofins as a Client Service Representative. 

  • Serve as the primary communication link between the client and laboratory operations
  • Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
  • Interpret and communicate technical information and manage stakeholder requirements
  • Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
  • Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
  • Work in a team-based environment to meet department and company goals.
  • Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
  • Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications

Basic Minimum Qualifications

  • Excellent communication skills- with oral and written
  • Strong organizational skills and attention to detail
  • A strong desire to learn.  Eurofins offers a comprehensive training program for this position
  • Ability to prioritize work autonomously
  • Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
  • Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
  • Minimum of high school diploma or equivalent, college degree or currently pursuing preferred
  • Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate will Possess:

  • Prior customer service experience in a scientific field, preferably in a GMP or Pharmaceutical environment. 
  • Computer skills- Experience utilizing MS Office including Word, Excel, and Outlook.  Experience utilizing a Laboratory Information Management System (LIMS) and/or Case Management Software is a plus.

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Portage, Mi are encouraged to apply.

Excellent full time benefits including

  • Comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.